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Job Description IT Support Technician Purpose The role of IT Support Technician will lead and manage all day-to-day IT 2 nd and 3 rd line support activities for Schools. The IT Support Technician will liaise with School staff, the IT Service Desk and other 3 rd line support teams to identify, prioritise, own and resolve all IT support and service requests. The IT Support Technician will work closely with the Projects teams to assist with the seamless delivery of technology transition projects This position is a UK role and will be required to support other schools/sites as requested by the UK Service Delivery Manager. Key Responsibilities • Provide 2 nd and 3 rd line support to UK School staff and students • Support Transformation Projects • Work alongside and support strategic technical delivery and IT Solutions Strategy • Carry out routine BAU maintenance of all computer hardware and network services to maintain agreed availability. • Respond to and resolve IT faults and requests through onsite visits and remote support tools to agreed service levels. • Install and configure approved computer hardware and licensed software, following agreed policies and procedures. • Maintain site documentation, including hardware and software inventories, to ensure accuracy of information, legal and financial compliance. • Manage staff and student user accounts following agreed policies and procedures. • Monitor and maintain server back-ups to ensure system and user data is protected and secure. • Monitor IT (physical and network) security and report any risks or incidents to School Head teachers, IT Manager • Any other reasonably requested duties Person Specification • Exceptional customer service and communication skills, including written and verbal. • Excellent interpersonal skills including communicating effectively and professionally with people at all levels of the organization. • Effective communication skills in a technical respect with other IT professionals, and in non-technical terms with other colleagues • Self-motivation, effective time management and the ability to work unsupervised. • Must be able to use initiative and work under pressure, consistently employing a customer centric approach to resolving all IT issues. • Demonstrable methodical problem solving, excellent analytical skills and creative thinking. • Able to demonstrate good judgement and decision-making skills in resolving issues in challenging situations, knowing when to sign post, escalate and resolve issues. • Experience in establishing new processes and procedures as well as following those already in place and always looking for improvements. • A desire to, and demonstrable experience of supporting teaching and learning • Project team member skills • Effective engagement with IT service partners and 3rd parties • A clean UK driving license. Technical Skills • Windows Server 2012/2016 • Windows 10 • Active Directory support • Office365 • Microsoft Office 2013/2016 suites • LAN & WAN technologies and protocols, including VLAN, wireless, DNS and DHCP. • SIMS.net and SOLUS3 support • AV and interactive boards and screens • Shared printing solutions • Desktop/Server Hardware support and troubleshooting • Apple device management and support Experience • Experience of working in a Service Desk environment (2nd - 3rd line support role) • Experience of working in the education or similar sector is preferable. • ITIL preferred but not essential. Key Competencies Role Specific • Work Planning and Scheduling • Time Management • Listening and Organisation • Training, Mentoring and Delegating • Problem Identification and Solution • Process Improvement Safeguarding Responsibilities • To comply with safeguarding policies, procedures and code of conduct • To demonstrate a personal commitment to safeguarding and student/colleague wellbeing • To ensure that any safeguarding concerns or incidents are reported appropriately in line with policy. • To engage in safeguarding training when required Remuneration • Competitive salary • Contributory pension scheme • Private healthcare • Life assurance • School fee discount • Professional development • 25 days holiday (pro-rata'd to part time) You will be based between 2 schools in Milton Keynes. The salary will be circa £28K - £30K + Benefits. Please do send your CV to us in Word format along with your salary and notice period.

Infrastructure Design Architect Position Description Challenge yourself and change lives, unlocking complex system solutions as part of a highly motivated and supportive team. Our Infrastructure Design Architects are trusted to work closely with a wide range of clients on exciting projects with real-world purpose and impact. CGI was recognised in the Sunday Times Best Places to Work List 2024 and has been named one of the 'World's Best Employers' by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a member not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. This is a hybrid role and whilst you will be able to regularly work from home, you will still be required to work on our client site in Milton Keynes at least 1 day a week. Your future duties and responsibilities The Infrastructure Architect role bridges the gap between the Solution Architect, development team, business team and project management. You will define, validate and promote the right Infrastructure for a bid, a deal or a project and will report into the account CTO and the Delivery Director, with specific responsible for delivering Growth and Change activity on the Account. Specifically, you will be able to build logical models of networks, infrastructure components and interfaces, to contribute to the development of infrastructure architectures in specific business or functional areas. These models will reflect the Infrastructure architecture views and can be mapped to the solution architecture. As Infrastructure Design Architect you will produce detailed component specifications and translates these into detailed designs for implementation using selected products. You will define, validate and promote the good infrastructure for a bid, a deal or a project (in a project scope / a dedicated scope within a programme) within our team and to the customer. You will also assist in the preparation of technical plans, change governance and estimation from many sources to support the full project life-cycle. Required qualifications to be successful in this role • You will need to have strong planning, communication and presentation skills, the capability to identify solutions and be proficient in technology transformation projects and the production of project proposals. • Ideally you will have experience on working with public and private cloud (IaaS, PaaS and SaaS) and platforms (Linux/Windows) • You will have broad knowledge within all areas of infrastructure, public cloud, Linux, Wintel, SAN, Networks. Experience and awareness of Oracle, Azure, and IaC technologies, such as Terraform and Ansible would be advantageous. #LI-LH #hybrid Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because... You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.

Graphic Designer £25,000 - £27,000 + Progression + Training + Excellent Company Benefits Milton Keynes - Onsite Are you an ambitious Graphic Designer that wants to work for a global leader who will offer you the framework for progression? This is a fantastic opportunity for Graphic Designer to continue to fine tune their skills and knowledge, whilst working for a company that will support your personal and professional development. Our client provides customer experience management consulting and turnkey queue flow solutions to companies in over 150 companies. Due to expansion, they are looking for a Graphic Designer to join their team! In this position, you will provide graphic design services to their group of companies, working across digital and traditional media. Your role will involve creating impactful content that drives measurable business outcomes and supports lead generation efforts. We are seeking a skilled graphic designer with marketing expertise, capable of producing targeted B2B content for industrial products across specific market segments and verticals. The ideal candidate will have proven experience in creative graphic design and marketing communications, along with being well skilled in Adobe Creative Suite - InDesign, Photoshop, Illustrator, etc. This is a fantastic opportunity to join a well-established organisation offering you a dynamic working environment, excellent training, progression, and a long-term, stable career. The Role: * Graphic Designer * Support the marketing, web and digital team in artwork/graphic design * Collaborate closely with business development, product and sales specialists to increase brand awareness and generate marketing leads for their channels. The Person: * Graphic design and marketing communications experience * Adobe Creative Suite - InDesign, Photoshop, Illustrator, Premiere Pro, etc * A can do attitude with the capability of actioning tasks on your own and in a team Reference Number: BBBH - 245769 To apply for this role or to be considered for further roles, please click \"Apply Now\" or contact Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.