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Job Description Deskptop Support Analyst Key Accountabilities: Assisting with overseeing the security aspects of the company / project IT set-up including websites that may be hosted internally or externally. Liaison with potential and confirmed collaborators and their IT support partners / staff in coming into and operating within the Manufacturing centre. Proactive assistance with the systems implementations projects to assist with a smooth implementation and roll out. Ensuring that all IT assets are properly controlled and software is correctly licensed and that acceptable service levels are maintained across all systems. Dealing with hardware issues, desktops, laptops, printers, and mobile devices both in person and remotely. Providing Desktop/Laptop support including the following technologies: Microsoft Office 365 products - Outlook, Word, Excel, Access, Internet Explorer, Windows 7, desktops, laptops, printers, networked copiers and others as assigned. Providing investigation, diagnosis, resolution and recovery for hardware / software problems. When unable to resolve, escalating in accordance with Help Desk escalation processes. Managing service requests, software installations, new computer setups, upgrades, etc. Providing enhancement request feedback to IT regarding technology environment and customer needs through the defined processes. Support of VoIP telephony and Android mobile phones. Working with TCP/IP and resolving general networking issues. Experience: Extensive IT/Commercial experience gained within a fast-paced environment? Experience of GAMP 5 and working within a GxP environment in providing superior customer service and support. Experience of working within a technical support position, covering Windows, Microsoft Office, Internet Explorer and various business applications within a fast-paced business environment. Proven experience of 1st/2nd and 3rd line infrastructure support. Knowledge of multiple desktop programs, configuration and debugging techniques, VoIP telephony systems, Mobile phone support, network technologies. Project management skills, including the ability to effectively deploy resources and manage multiple projects of diverse scopes in a cross-functional environment. Knowledge / Skills / Competencies: Highly motivated, pragmatic and practical with a strong work ethic and eye for detail with good problem resolution, judgement and decision making skills. Able to evaluate complex situations and find solutions for them in a professional manner. Ability to manage multiple and varied tasks and prioritize workload with attention to detail. Strong interpersonal and organizational skills, with the ability to successfully work both independently and effectively within a team. Excellent oral and written communication skills, including the ability to explain technology solutions to non-technology internal client base. A good team player, with strong organisational skills. Bachelor's or master's degree in computer science, information systems, business administration or related field; or equivalent work experience. The position is based in Stevenage. Salary will be £32K - £35K. Please send your CV in Word format along with your salary and availability.

Job Description QA Specialist - Project Support - 12 month Fixed Term Contract Our Client is looking to recruit a QA Specialist with at least 5 to 10 years expertise within a clinical environment. Reporting to and with the guidance of the Head of Quality Assurance, this role will ensure that the manufacturing centre, via proactive engagement, meets the standards and expectations of two key stakeholders; the regulatory authorities and potential collaborators. • To work within a multi-disciplinary team to take a tactical role in the governance and oversight of the activity associated with delivering beneficial use to the facility expansion. • To act as a single point of contact for all Quality interactions between the manufacturing centre and third-party contractors responsible for delivering the expansion. • Participate in the preparation for and the management of regulatory agency and client inspections related to the expansion project. • Ensure the PQS is maintained in a fit for purpose state of control for a multi-purpose, multi-client facility and ensure consistency between existing processes and procedures and those associated with the extension. • Provide general quality subject matter expertise to the expansion project team. • Provide compliance support by providing advice and facilitating the escalation of compliance issues through the appropriate routes. • Promote the awareness of quality requirements and support the evolution of the quality culture throughout the company. Experience must include the following skills: • Participation in multidisciplinary project teams with experience in facility and/or cleanroom qualification activity and in sterile manufacturing processes, ideally ATMP's or biologics. • Sound knowledge of EMA and FDA regulatory environments and requirements. • Familiar with global standards related to quality e.g. ISO 9001. • Experience working as a Quality Specialist or equivalent in biologics and preferably cellular and/or gene therapies. • Ability to manage multiple and varied tasks and prioritize workload with attention to detail. • Comfortable operating autonomously once goals and objectives are set. • Excellent interpersonal, written and verbal communication skills. • Confidence and ambition to provide pragmatic and considered GMP advice. • Having current and up to date professional knowledge, expertise and best practice. • Proven ability to engage constructively with colleagues at all levels across different departments to deliver objectives. • Ability to quickly establish credibility and build rapport and trust. • A good team player, with strong organisational skills. Educated to Degree level in a life sciences discipline. Member of a professional organisation e.g. RSC, SOB, CQI etc. (Desirable). The Client is based in Stevenage Hertfordshire. The salary for this position is in the range £45K - £50K. Please send your CV to us in Word format along with your salary and availability.

Job Description Senior UX Lead Architect - Holborn London Our Client is a leading international consultant with offices scattered around the World. Currently, they are looking to recruit a UX Design Lead Architect for their London office. You must have be a design lead with a strong UX background, experience in Service Design and an interest in design strategy. We are looking for a seasoned, hands-on practitioner, with a can-do attitude. As a senior member of the team and design representative in the organisation, your focus will be on people - clients, users/customers, team and colleagues and on the process support and advocate for the existing systems, and with a critical eye improve upon them. You will be reporting to the Global Head of the XD Practice and programme delivery. EXPERIENCE • Senior designer with over 8 years work experience working for blue chip clients • as a Senior UX designer, Senior Product designer, UX architect, or a Service designer. • Design processes, agile development and lean UX. • Working collaboratively in an interdisciplinary team. • Creating omnichannel experiences - cross-platform and cross-device solutions. • Designing enterprise level, consumer grade digital services and products. • Ability to define key metrics and evaluate project success. • Working to strict deadlines. • Proven design track record and design agency experience. • Design degree or equivalent. You will be involved in leading pitches, presentations and support proposals. Create project estimates and plans Summary of Senior UX Architect Skills required: • Provide leadership in challenging situations through clarity, tact and diplomacy. • Ability to identify and communicate the commercial impact of design decisions. • Full command of the UX process and an understanding of the Service Design process. • Visual thinking, proof of concept, rapid prototyping, storyboarding and technical skills. • Attention to detail. • Ability to quickly turn around wireframes in an iterative environment. • Proficiency in Sketch, Axure, Adobe CS, etc. • An understanding of technology. Salary for this role will be in the range £60K - £70K + Benefits. Please send your CV to us in Word format along with your current salary and notice period/availability.

Job Description Senior UX Lead Designer - Holborn London Our Client is a leading international consultant with offices scattered around the World. Currently, they are looking to recruit a UX Design Lead Designer for their London office. You must have be a design lead with a strong UX background, experience in Service Design and an interest in design strategy. We are looking for a seasoned, hands-on practitioner, with a can-do attitude. As a senior member of the team and design representative in the organisation, your focus will be on people - clients, users/customers, team and colleagues and on the process support and advocate for the existing systems, and with a critical eye improve upon them. You will be reporting to the Global Head of the XD Practice and programme delivery. EXPERIENCE • Senior designer with over 8 years work experience working for blue chip clients • as a Senior UX designer, Senior Product designer, UX architect, or a Service designer. • Design processes, agile development and lean UX. • Working collaboratively in an interdisciplinary team. • Creating omnichannel experiences - cross-platform and cross-device solutions. • Designing enterprise level, consumer grade digital services and products. • Ability to define key metrics and evaluate project success. • Working to strict deadlines. • Proven design track record and design agency experience. • Design degree or equivalent. You will be involved in leading pitches, presentations and support proposals. Create project estimates and plans Summary of Senior UX Designer Skills required: • Provide leadership in challenging situations through clarity, tact and diplomacy. • Ability to identify and communicate the commercial impact of design decisions. • Full command of the UX process and an understanding of the Service Design process. • Visual thinking, proof of concept, rapid prototyping, storyboarding and technical skills. • Attention to detail. • Ability to quickly turn around wireframes in an iterative environment. • Proficiency in Sketch, Axure, Adobe CS, etc. • An understanding of technology. Salary for this role will be in the range £65K - £75K + Benefits. Please send your CV to us in Word format along with your current salary and notice period/availability.

Job Description Our Client is looking to recruit a Senior Java or C# .net software developer for their Chicago, IL office. Senior Software Engineer (Sr .Net Developer with AWS) Duties • 5+ years of experience with coding in Java and/or .Net programming languages • Directs, prepares, designs, codes, tests, debugs, and maintains complex computer programs • Be able to write great code and know what that means • Experience with working in continuous integration and continuous delivery environments • Experience of Agile development methodologies e.g Scrum & Kanban • Strong communication & collaboration skills • Willingness to learn new things • Strong focus on quality • Be able to work on your own initiative • Believe in getting things done and show the tenacity to see projects to completion Skills • Strong Experience of software development in C#. • Experience with frontend languages like JavaScript, AngularJS or React is preferred • Experience in tools like Redis and Elasticsearch is a plus • Experience with cloud technologies like AWS and/or Azure is a plus • Ability to work in service oriented applications by following design principles. • Experience of Object Oriented Design and the use of modern database technologies Postgres and SQL Server. • A working knowledge of current operating systems (UNIX, LINUX, MS Windows etc.). • A deep understanding of software version control techniques, such as git and TFS. • An appreciation of Scrum based agile development methods and processes. Education • Bachelors or Masters in Computer related fields. The position is based in Chicago USA. You must have the relevant visa's and the right to live and work in the US. Send your CV to us in Word format along with your hourly rate is USD along with your availability.

Job Description Business Analyst with Actimize WLF - Canary Wharf London Our Client is seeking to recruit a Business Analyst with at least 5 years experience as a BA coupled with at least 2 years experience of Nice Actimize. - Analyzing current installation of Actimize WLF solution at a client side - Recommend improvements on data ingestion and batch process performance - Recommend optimal Threshold setting and Scoring configuration which adhere to the client requirements - Improve detection and alert generation Must Have: - Minimum 2 years experience supporting Nice Actimize WLF solution either as a BA or Implementor. - In particular an ideal candidate must have a hands-on experience in doing WLF Tuning activity. - Deep understanding in Actimize platform and tools, WLF Threshold and Scoring and working knowledge of RCM. - Proven track records in analyzing client's requirements and come up with - Comfortable in dealing with Stake Holders especially face-to-face with clients. - Must be willing to travel to client site. Nice to have - Experience in DowJones Sanctioned List and Profile data ingestion to WLF The position will be based in Canary Wharf London. Rate will be in the range £275 to £375 per day depending on experience. This is a 6 month contract assignment. Please send your CV to us in Word format along with your daily rate in GBP and your availability.

Job Description Technical Infrastructure Project Manager Our Client is looking to recruit an Technical Infrastructure Project Manager with at least 5 to 7 years solid expertise to manage and oversee the technical processes. Must be someone who has been through the cycle from 1st to 3rd line support and subsequently moved in to project management. You will be involved with project planning and delivering upgrades to hardware and software. Must be familiar with Active Directory and server 2013. An excellent manager and be able to lead and direct a team of techies. Ability to communicate effectively at all levels. The Client has sites scattered across the UK and therefore there will be travel required to meet various teams and heads of departments. The role will be based in Birmingham. The salary for the role will be in the range £65K - £75K plus benefits Please send your CV to us in Word format along with your salary and availability

Job Description Senior UX Lead Architect - Holborn London Our Client is a leading international consultant with offices scattered around the World. Currently, they are looking to recruit a UX Design Lead Architect for their London office. You must have be a design lead with a strong UX background, experience in Service Design and an interest in design strategy. We are looking for a seasoned, hands-on practitioner, with a can-do attitude. As a senior member of the team and design representative in the organisation, your focus will be on people - clients, users/customers, team and colleagues and on the process support and advocate for the existing systems, and with a critical eye improve upon them. You will be reporting to the Global Head of the XD Practice and programme delivery. EXPERIENCE • Senior designer with over 8 years work experience working for blue chip clients • as a Senior UX designer, Senior Product designer, UX architect, or a Service designer. • Design processes, agile development and lean UX. • Working collaboratively in an interdisciplinary team. • Creating omnichannel experiences - cross-platform and cross-device solutions. • Designing enterprise level, consumer grade digital services and products. • Ability to define key metrics and evaluate project success. • Working to strict deadlines. • Proven design track record and design agency experience. • Design degree or equivalent. You will be involved in leading pitches, presentations and support proposals. Create project estimates and plans Summary of Senior UX Architect Skills required: • Provide leadership in challenging situations through clarity, tact and diplomacy. • Ability to identify and communicate the commercial impact of design decisions. • Full command of the UX process and an understanding of the Service Design process. • Visual thinking, proof of concept, rapid prototyping, storyboarding and technical skills. • Attention to detail. • Ability to quickly turn around wireframes in an iterative environment. • Proficiency in Sketch, Axure, Adobe CS, etc. • An understanding of technology. Salary for this role will be in the range £65K - £80K + Benefits. Please send your CV to us in Word format along with your current salary and notice period/availability.

Job Description Senior Technical Infrastructure Project Manager Our Client is looking to recruit a Technical Infrastructure Project Manager with at least 10 to 15 years solid expertise to manage and oversee the technical processes. Must be someone has been through the cycle from 1st to 3rd line support and subsequently moved in to project management. You will be involved with project planning and delivering upgrades to hardware and software and decisions with senior management. You must therefore be able work at all levels and understand the full project life-cycle. Must be familiar with Active Directory and server 2013. An excellent manager and be able to lead and direct a team of techies. Ability to communicate effectively at all levels. The Client has sites scattered across the UK and Asia and therefore there will be travel required to meet various teams and heads of departments. The duration of this contract assignment is 6 months. The rate will be negotiable but probably in the range £550 to £700 per day for the right candidate. The role will be based in Milton Keynes. Please send your CV to us in Word format along with your daily rate and availability.

Job Description Infrastructure Project Manager Our Client is looking to recruit an Technical Infrastructure Project Manager with at least 7 to 10 years solid expertise to manage and oversee the technical processes, enhancements, upgrades and installation of new software and processes. Must be someone who has been through the cycle from 1st to 3rd line support and subsequently moved in to project management. You will be involved with project planning and delivering upgrades to hardware and software. Must be familiar with Active Directory and server 2013. An excellent manager and be able to lead and direct a team of techies. Ability to communicate effectively at all levels. The Client has sites scattered across the UK and therefore there will be travel required to meet various teams and heads of departments. Must be able to travel across UK, Europe and Asia occasionally. The role will be based in Milton Keynes. The rate for the role will be in the range £450 - £500 per day. Please send your CV to us in Word format along with your salary and availability.

Job Description Senior UX Lead Architect - Holborn London Our Client is a leading international consultant with offices scattered around the World. Currently, they are looking to recruit a UX Design Lead Architect for their London office. You must have be a design lead with a strong UX background, experience in Service Design and an interest in design strategy. We are looking for a seasoned, hands-on practitioner, with a can-do attitude. As a senior member of the team and design representative in the organisation, your focus will be on people - clients, users/customers, team and colleagues and on the process support and advocate for the existing systems, and with a critical eye improve upon them. You will be reporting to the Global Head of the XD Practice and programme delivery. EXPERIENCE • Senior designer with over 8 years work experience working for blue chip clients • as a Senior UX designer, Senior Product designer, UX architect, or a Service designer. • Design processes, agile development and lean UX. • Working collaboratively in an interdisciplinary team. • Creating omnichannel experiences - cross-platform and cross-device solutions. • Designing enterprise level, consumer grade digital services and products. • Ability to define key metrics and evaluate project success. • Working to strict deadlines. • Proven design track record and design agency experience. • Design degree or equivalent. You will be involved in leading pitches, presentations and support proposals. Create project estimates and plans Summary of Senior UX Architect Skills required: • Provide leadership in challenging situations through clarity, tact and diplomacy. • Ability to identify and communicate the commercial impact of design decisions. • Full command of the UX process and an understanding of the Service Design process. • Visual thinking, proof of concept, rapid prototyping, storyboarding and technical skills. • Attention to detail. • Ability to quickly turn around wireframes in an iterative environment. • Proficiency in Sketch, Axure, Adobe CS, etc. • An understanding of technology. Salary for this role will be in the range £65K - £85K + Benefits. Please send your CV to us in Word format along with your current salary and notice period/availability.

Job Description Lead UX Architect - Holborn London Our Client is a leading international consultant with offices scattered around the World. Currently, they are looking to recruit a UX Design Lead Architect for their London office. You must have be a design lead with a strong UX background, experience in Service Design and an interest in design strategy. We are looking for a seasoned, hands-on practitioner, with a can-do attitude. As a senior member of the team and design representative in the organisation, your focus will be on people - clients, users/customers, team and colleagues and on the process support and advocate for the existing systems, and with a critical eye improve upon them. You will be reporting to the Global Head of the XD Practice and programme delivery. EXPERIENCE • Senior designer with over 8 years work experience working for blue chip clients • as a Senior UX designer, Senior Product designer, UX architect, or a Service designer. • Design processes, agile development and lean UX. • Working collaboratively in an interdisciplinary team. • Creating omnichannel experiences - cross-platform and cross-device solutions. • Designing enterprise level, consumer grade digital services and products. • Ability to define key metrics and evaluate project success. • Working to strict deadlines. • Proven design track record and design agency experience. • Design degree or equivalent. You will be involved in leading pitches, presentations and support proposals. Create project estimates and plans Summary of Senior UX Architect Skills required: • Provide leadership in challenging situations through clarity, tact and diplomacy. • Ability to identify and communicate the commercial impact of design decisions. • Full command of the UX process and an understanding of the Service Design process. • Visual thinking, proof of concept, rapid prototyping, storyboarding and technical skills. • Attention to detail. • Ability to quickly turn around wireframes in an iterative environment. • Proficiency in Sketch, Axure, Adobe CS, etc. • An understanding of technology. Salary for this role will be in the range £70K - £85K + Benefits. Please send your CV to us in Word format along with your current salary and notice period/availability.

Job Description UX Design Consultant Our Client is looking to recruit a UX designer Consultant with 3 to 4 years UX Design experience. This is a consultancy role, advising a global player in Education on direction and execution of a number of products/projects, as part of the evolving digital strategy. It is essential that you are self-managed and organized, and able to effectively prioritize and advise multiple stakeholders. SKILLS • Excellent communication skills, written and oral. Excellent presentation skills. • Workshop facilitation. • UX and ethnographic research. • Ability to fluidly and confidently work in ambiguous situations. • Provide leadership in challenging situations through clarity, tact and diplomacy. • Ability to identify and communicate the commercial impact of design decisions. • Full command of the UX process is a must. An understanding of the Service Design purpose and process is a bonus. • Visual thinking, proof of concept, rapid prototyping, storyboarding and technical skills. • Attention to detail. • Ability to quickly turn around wireframes in an iterative environment. • Proficiency in Sketch, Axure, etc. • An understanding of technology. EXPERIENCE • Senior designer with over 4 years of work experience with blue chip clients as a UX designer, Product designer, UX architect, or a Service designer. • Design processes, agile development and lean UX. • Working collaboratively in an interdisciplinary team. • Creating omnichannel experiences - cross-platform and cross-device solutions. • Ability to define key metrics and evaluate project success. • Working to strict deadlines. • Proven design track record and design agency experience. • Design degree or equivalent. The duration of this assignment will be up to 2 months. The location is Holborn London. Please send your CV to us in Word format along with your daily rate and availability.

Job Description Senior Technical Java and C# .net Software Developer We are currently recruiting a Java with C# .net Senior Software Developer - who can be the lead in the team. You must have at least 5 to 7 years proven track record of developing software with Java and C# .net framework coupled with SQL Server. Ability to own and drive forward Omni channel technical solutions and technical architecture from an IT perspective (with direction from Head of IM, Consumer & Brands) o Ownership of FM Digital Technical architecture including the ongoing review of overall FM Omni technical design, structure and future-fit. Project lead on any future re-platforming for FM.com. o To be the technology lead managing the 'day to day' from a technical perspective o Ensure all technical solutions are best-in-class, future-proofed and align to the wider DBIM vision / strategy (e.g. liaise with wider IM on Security, release processes etc) § For example for the FM global single customer view project, the role would provide all technical advice on architecture, user stories, technical specs and DB IM sign-offs • Technical lead for all 3rd party solution providers: a) Salesforce b) Booking Bug c) Shopify. • Ensure that all OmniChannel products are working together/integrated as needed to allow single consumer tracking and global database. o Technical lead for China Retail Salesforce integration / WeChatify / Social CRM o Data Management Platform (DMP) technical lead o B2B FMJ / FMD Management CRM (India) technical lead to work with DBIM to ensure that project is delivered + technical specification. o Salesforce Service and Marketing Cloud technical lead to take technical ownership for the delivery of new projects / enhancements o Technical leader to create technical architecture documentation, listing the technical stack of the FM.com suite of applications (front and back end). o Technical Leader to highlight components at security, warranty, support, IM policy risk. o Technical Leader to prepare a plan for short and long term to alleviate / eradicate highlighted risks of the technical stacks. o Alignment of FM Omnichannel technical projects / scope to ensure business, cost and technology efficiencies in conjunction with China and US technical leads • Lead development efforts and deliverables on complex solutions within an Agile framework • Provide strong oversight and ownership of coding efforts, and technical solutions • Contribute to the development of system components as needed • Accountable for solving for all technical aspects and delivery • Serve as an escalation point for technical impediments • Accountable for the articulation of the solutions, to various levels • Delegate structured assignments and monitor the progress • Develop and ensure development standards and practices are adhered to by the development team, i.e. DevOps, coding, code management, and documentation • Provide solutions based on strong technical acumen and technical currency in a variety of technologies • Exposure to Mobile and Cloud application platforms • Ensure the technical activities are aligned with approved architectural designs. • Create technical and strategy documents to articulate the solutions and guide implementations as needed to meet requirements. • Develop strong technical application and product knowledge across the Omni channel portfolio. • Challenge our technology partners and vendors to derive maximum value. • Evaluate vendor solutions and work with vendors as necessary • Provide guidance to onshore, offshore, and near shore development service providers as necessary • Provide strong retail business acumen, and customer focus. • Provide governance for troubleshooting complex system issues as necessary • Develop or contribute to business cases, roadmaps and proposals which may include presentations to senior management. • Collaboration with Business, Technical, and Security Architects, to manage risk identification and risk mitigation tactics associated with the designs. Role-specific knowledge: • 5+ years of senior technical lead. • 5+ years of strong hands-on experience as a developer working on JAVA or .NET Framework standards and technologies - C#.NET, ASP.NET, AngularJS, SQLServer, Web Services, Cloud Platforms, AJAX, JQUERY, XML/JSON, HTML, CSS • Retail / digital technology experience is essential • Experience in SalesForce Service and Marketing Clouds • Safety Knowledge: • Provides a consistent outstanding role model in relation to safety practices with a deep understanding of the importance of safety This is a 6 month contract assignment based in the London. Rate is negotiable and will be in the range £450 to £500 per day. Please send your CV to us in Word format along with your daily rate and availability.

Job Description Business Analyst - Milton Keynes Our Client is keen to recruit a seasoned Business Analyst with 5 to 8 years proven track record of working on projects with an understanding of the full project life-cycle. Must be able to demonstrate excellent business analysis skills coupled with excellent techniques and ideally with some methodology. Should be confident with the ability to work well the stake holders and to guide and lead them to successful end results. The following are some of the key points about this role: Must be able to analyse the structure of the business (integration between Marketing, Finance & Education) Identify how the business use technology and what their goals are in line with identified requirements. As-Is/To-Be process mapping Identify problems within the business relating, through data modelling techniques and process flows. Have the ability to streamline processes. You will have strong documentation management experience and skills. Communicate with senior people within the organisation. Align internal and external stakeholders of the benefits of new technology or strategies/requirements/processes. Part of this assignment will be to run workshops and training sessions in order to ensure that everyone is on board and understands the processes involved. You will have knowledge of some if not all of the following: • Finance systems and integration - tailored around the education sector • Marketing & admissions background • YoY management of enrolled children/existing pupils • Technology within education and use of VLE's • Change management expertise The Client and the role is based in Milton Keynes and there will be some travel occasionally. The rate will be dependent on skills you bring to the assignment. Please do send your CV to us in Word format along with your availability.

Job Description Front End Developer with React JS Our Client is looking to recruit a Front Software Developer with at least 2 to 4 years experience of working front end technology using React JS. This is an exciting new position to work with a small team of talented individuals. The salary for this role is in the range £30K - £33K. The Client is based in Norwich. Please send your CV to us in Word format along with your salary and availability.