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About the role As a Senior ServiceNow Developer working in the IT team you will develop smart and innovative solutions in ServiceNow as well as mentoring other team members. Working with colleagues across Zellis to understand requirements, create designs and then configure and develop solutions. You provide support for the platform and investigate and resolve technical issues as they arise. You are there to guide and direct others when required as a technical subject matter expert. Roles and responsibilities: Assess the viability of new requests and provide proposals and solutions to the business that meet business requirements, align with IT strategy and maximise reuse opportunities. Create and update Technical Documents when necessary Contribute to and help develop the IT strategic architecture and business use of collaboration tools and their integration with other IT technologies. Identify opportunities to improve the application / streamline development activities wherever required and promote / drive innovation in technologies, processes, and tools Support the communication and delivery of requirements with relevant stakeholders in order to develop and influence solution direction as appropriate Resolve complex problems or transactions, where expertise is required. Prioritize and manage many open support Incidents and Change tickets at one time Support the roll-out of new applications. Test and evaluate new technology and applications. Work with business leads to generate dashboards, performance analytics data collectors and reports as needed. Support and mentor staff to maximise the output of the team Take control of weekly deployments and management of support documentation. Skills & experience 6+ years of hands-on programming experience, with extensive work on ServiceNow modules JavaScript, HTML, CSS, Angular JS and good web design practices Implementation experience on any of the following applications like GRC, SecOps, CSM, APM, CMDB, ITOM. ServiceNow certifications - System administrator and CAD ITIL foundations certification a plus Great people skills to help support the staff in the team Technically minded with an excellent understanding of mainstream computing, networking platforms and operations and virtualisation principles. Experience in designing and implementing solutions within ServiceNow is required. Good knowledge of the core concepts of ServiceNow to include its OOTB functions and customisation capabilities. Able to work under pressure and demonstrate initiative, enthusiasm and a rapid learning capability Benefits & culture At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services. Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day: Unstoppable together. Always learning. Make it count. Think scale. Our people are critical to our ongoing success; we're proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis you'll have the chance to stretch and challenge yourself in an environment that's varied, flexible and hugely supportive. We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you'll receive: A competitive salary. Excellent career progression opportunities. Transportation to the office (up to 30kms). Casual, privilege and sick leave, plus your birthday off. Group medical insurance. Personal accident insurance. Life assurance. A range of additional flexible benefits to support personal wellbeing.