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1st Line Support Engineer
1st Line Support Engineer - Luton - Consultancy - Up to 26,000 + Excellent Benefits Overview: An exciting opportunity has arisen with an award-winning IT Managed Service Provider to join as a 1st Line Support Engineer. They are looking for a dynamic and ambitious individual who prides themselves on providing a high level of delivery and expertise in their performance. The successful candidate will have experience of working in a fast-paced environment, be able to work to tight deadlines and be confident in offering excellent customer service. Role & Responsibilities: Responding to inbound calls effectively Logging customer issues, queries and requests into the internal ticket management system Providing 1st line Server, Network & Desktop technical support Conducting hardware configurations and software installations Managing and working to internal and customer SLA's, escalating problems when necessary Creating and maintaining infrastructure documentation tailored to individual clients needs Taking proactive end-to-end ownership to resolve issues when they arise Managing client expectations through clear communication Essential Skills & Experience: 0-2 years’ experience in a similar role Previous experience working for a MSP Active Directory MS Windows Office 365 Customer-facing experience Confident working to client Service Level Agreements (SLAs) Experience working in a broader service delivery function Able to confidently support multi-site clients An analytical problem solver who is able to work autonomously Package: Salary up to £28,000 Exam success reward Many more excellent benefits 1st Line Support Engineer - Luton- Consultancy - Up to 26,000 + Excellent Benefits
1st Line Support Engineer
1st Line Support Engineer - London - Consultancy - Up to 28,000 + Excellent Benefits Overview: An exciting opportunity has arisen with an award-winning IT Managed Service Provider to join as a 1st Line Support Engineer. They are looking for a dynamic and ambitious individual who prides themselves on providing a high level of delivery and expertise in their performance. The successful candidate will have experience of working in a fast-paced environment, be able to work to tight deadlines and be confident in offering excellent customer service. Role & Responsibilities: Responding to inbound calls effectively Logging customer issues, queries and requests into the internal ticket management system Providing 1st line Server, Network & Desktop technical support Conducting hardware configurations and software installations Managing and working to internal and customer SLA's, escalating problems when necessary Creating and maintaining infrastructure documentation tailored to individual clients needs Taking proactive end-to-end ownership to resolve issues when they arise Managing client expectations through clear communication Essential Skills & Experience: 0-2 years’ experience in a similar role Previous experience working for a MSP Active Directory MS Windows Office 365 Customer-facing experience Confident working to client Service Level Agreements (SLAs) Experience working in a broader service delivery function Able to confidently support multi-site clients An analytical problem solver who is able to work autonomously Package: Salary up to £28,000 Exam success reward Many more excellent benefits 1st Line Support Engineer - London - Consultancy - Up to 28,000 + Excellent Benefits
1st Line IT Support
1st Line IT Support Amersham £28,000 + Hybrid Working + Career Progression Opportunities This is an excellent opportunity for a 1st Line IT Support Engineer to gain hands-on experience with a clear path for growth within a rapidly expanding technology service provider. You will have the opportunity to work alongside skilled professionals and contribute to exciting projects. The company prioritizes employee development and offers a supreme benefits package to ensure satisfaction and motivation within its team. This MSP is currently working with a portfolio of diverse clients across various industries, which is a testament to their reputation within the industry as being a leader in reliability and quality. They are in the fortunate position to have a team that excels and strives for success and are now actively looking for a new member of the team that they can nurture and invest in. You'll be collaborating with a team of dedicated IT professionals, all whilst receiving excellent benefits. You will work across several exciting clients and sectors within a team of passionate and skilled individuals. Within this role, you will be creating, implementing, and managing solutions for key client IT environments. You will report directly to the Service & Support Desk Manager, who will guide you throughout. You'll learn to approach the role with enthusiasm and innovation with every project you undertake. Developing client relationships and resolving IT challenges effectively is the backbone of this role. The ideal candidate will be proficient in Microsoft Client Operating Systems, Office 365, and networking technologies. This is an excellent opportunity for a person with a passion for IT support. With the development to gain further training and become a go-to expert, apply today and take the first step towards an exciting new career! The Role: • Provide efficient first-line technical support to resolve client issues remotely and on-site when necessary. • Utilize RMM tools to proactively monitor, manage, and prevent IT issues. • Support and maintain Office 365 environments, including SharePoint and Intune. • Assist with hardware installations, configurations, and repairs. The Person: • At least 2 years' experience in IT support, preferably within an MSP environment. • Strong knowledge of Microsoft Client Operating Systems, Office 365 Cloud Services, and networking technologies. • Excellent communication skills, with a customer-focused approach to problem-solving. Reference Number: BBBH (246568) To apply for this role or to be considered for further roles, please click \"Apply Now\" or contact Tom Edge at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts as an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications, and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
IT Support Assistant
Job Title: IT Support Assistant Location: Acton office (W3 7QE) Salary: Starting from £35,000 per annum Job type: Full time, Permanent Working Hours: Monday - Friday 8:30 - 17:30 (1 hour unpaid lunch break) Starting Date: Immediate Clearspring is a leading organic food company supplying customers both nationally and internationally. We are looking for an enthusiastic on-site IT support engineer with good communication skills to assist the IT Department. Key Responsibilities: Office PC Hardware & Software Support Ad Hoc IT Related Project Work Script Writing The Candidate must be prepared to be flexible and work temporarily in other areas of the business should the need arise. About you: Essential Requirements: 1st and 2nd line PC support experience Useful Skills and Experience: Script writing experience Microsoft Azure Microsoft SharePoint Microsoft Entra ID Oracle NetSuite, particularly Suite Script Microsoft Office & VBA Microsoft SQL Server administration and query writing JavaScript Freemarker Please note that although the above list is preferred, training can provided for the right candidate. Benefits: 28 days of holidays (including bank holidays) increasing with service Purchase of Clearspring products at 50% discount from retail price Auto Enrolment Company Pension Plan A bonus may be paid to all team members annually, based on the profitability of the company Cooking facility to prepare lunches Please click APPLY to submit your CV and Covering Letter for this role. Candidates with the relevant experience or job titles of; IT Technician, IT Service Desk Technician, IT Desk Support, 1st Line Support, 1st Line Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, Microsoft Exchange, IT Support Field Engineer, 1st Line Support Technician, Technical Support, IT Field Engineer, 1st Line Technician, Helpdesk Support Technician, Helpdesk Support, IT Systems Engineer, IT Systems Technician, IT Systems Support, Network Support, Microsoft Server, VMware, Hyper-V, Helpdesk Support Engineer will also be considered for this role.
IT Technician / Helpdesk Technician
Job Title: IT Technician Location: Paisley Job Type: Permanent, Full Time Grade: EVH grade 7 PA 22-25 Salary: £39,072 - £42,903 per annum Hours: 35 per week Closing date: 9am, Monday 3rd February 2025 Interviews: w/c Monday 10th February 2025. WHA are seeking a driven and enthusiastic IT technician to join our expanding IT team based in Paisley. A new post in the organisation, this role is to support the demands of our internal IT team. This role offers a wide variety of tasks giving you great exposure to supporting all areas of the business including project work and cloud-based solutions. Working as part of a fantastic team this is an opportunity for someone who enjoys using a wide range of IT skills, someone who wishes to maintain and continually learn across multiple skill sets. The ideal candidate will have a passion for IT with at least 3 years' experience. If you think you would be suited to our environment and culture a recruitment pack for this post can be downloaded from our website. Benefits: Flexi-time working Hybrid working (subject to business needs) Annual leave - 25 Days plus 13 public holidays Employee Assistance Programme Pension salary sacrifice. WHA are a member of the Scottish Housing Associations' Pension Scheme with options of DC pension schemes for incoming employees to choose from. The rates which will be on offer from 6thApril 2025 will be: Scheme 1: Employee 3% / Employer 6% Scheme 2: Employee 5% / Employer 10% Scheme 3: Employee 7% / Employer 12% Scheme 3 will increase at a 1% incremental rate (for both Employer and employee) on an annual basis until it reaches 10% Employee and 15% Employer contribution rates to April 2028. Please click the APPLY button to be re-directed to the Application Forms. Candidates with the relevant experience or job titles of: IT, Technician, IT Project Manager, IT Development Technician, 2nd Line Support Engineer, IT Support, IT Helpdesk, Network Technician, experienced 1st Line Support, IT Service Desk Technician, Server Support, IT Support Analyst, IT Support Advisor, IT Services Manager, IT Desk Support, IT Support Technician may also be considered for this role.
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