Job Vacancy IM&T ASSOCIATE - ITIL Process Assurance

Job Title: ITIL Service Assurance

Location: Barrow-In-Furness. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role.

Salary: Up to £39,000 depending on experience and skills

What you'll be doing:

• Conduct audits of supplier managed ITIL processes to ensure that best practice is being followed
• Ensuring that the business interests are considered and protected during Major Incidents & Change Requests
• Customer Management - Identifying and managing key stakeholders, ensuring relationships are developed and enhanced
• Being the Point of contact for Services escalations & queries coming into IM&T
• Reviewing Service Performance reporting, taking applicable action with the Service Provider to make a necessary improvement
• Assisting in conducting Supplier & Contract Assurance, ensuring the successful delivery of key obligations and processes
• Playing an active role in Business & IM&T Product engagement, attending applicable Service Reviews
• Benchmarking and reviewing improved ways of working - continually seeking opportunities for productivity improvement, quality improvement and cost reductions

Your skills and experiences:

Essential:

• Experience working within an IT Department is essential
• Demonstrable knowledge of IM&T Service Management Applications such as Service Now
• Experience of working with or managing a supplier

Desirable:

• ITIL V4 Foundation

Benefits:

You'll receive benefits including a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. You'll also have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work and employee discounts - you may also be eligible for an annual incentive.

The IM&T Service Management team:

We currently have a vacancy for an IM&T Associate at our site in Barrow-In-Furness. As an IM&T Associate, you will be working with other team members to collate and action the IM&T needs for the wider business. This role will provide you with the opportunity to learn about IT service management and their implementation processes and could lead to further opportunities within the business.

Why BAE Systems?

This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals.

We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments.

Please be aware that many roles working for BAE Systems will be subject to both security and export control restrictions. These restrictions mean that factors including your nationality, any previous nationalities you have held, and your place of birth may limit those roles you can perform for the organisation.

Closing Date: 27th September 2024

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

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