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Job Vacancy
Product Security Assurance Engineer
Job Title: Product Security Assurance Engineers Location: Warton / Hybrid Salary: £47,683 - £52,426 (Commensurate with skills and experience) What you'll be doing: Supporting engagement with the GCAP International Government Organisation (GIGO) as required across the engineering lifecycle meet the Secure by Design policy objectives Supporting the Engineering Disciplines, contributing to achieving assurance to the GIGO, ultimately achieving a Security Authority to Operate for the GCAP System Identifying the MODs requirements for assurance of the GCAP system Create a plan of how these requirements will be addressed within and across the programme Manage and act as the internal review for the assurance deliverables Your skills and experiences: Essential: Degree educated in a STEM discipline or HND/HNC or time served experience with a clear understanding of the Engineering Lifecycle Sound experience in a systems integration environment Knowledge of security accreditation/assurance processes and activities, although knowledge or airworthiness or quality processes may be beneficial Desirable: Knowledge of Model Based Engineering approaches and the supporting methods and toolsets The Product Safety Team: Exciting and rewarding opportunities for Product Security Assurance Engineers has arisen within the Product Safety Team at BAE Systems. This new and evolving area will place the successful candidates at the cutting edge of designing best practice of how to deliver and assure secure products on the GCAP program, to the MOD. The ideal candidate will be a pro-active problem solver with excellent communication and IT skills. You will have the ability to coordinate and manage programmes, forging relationships with all stakeholders and with the experience of delivering to customers requirements, within timescales and budgets. Career & professional development opportunities within this growing area, and develop across the BAE systems programmes outside of GCAP Benefits: You'll receive benefits including a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. You'll also have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work and employee discounts - you may also be eligible for an annual incentive. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals. We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks
Freelance job
Commercial Change Consultant - MQS/SQS
Senior/Managing QS working on water projects: * 6-month rolling contract * Inside IR35 * ASAP start * Hybrid set up - split between site and wfh Client is looking for: * Experienced and skilled Senior/Managing QS * Previous water experience preferred * Experience working for Tier 1 contractor * Experience dealing with change management * Confident in handling NEC contracts Please click here to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement. To find out more about Progressive please visit -hidden link- Progressive Recruitment, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy | Registered office | 8 Bishopsgate, London, EC2N 4BQ, United Kingdom | Partnership Number | OC387148 England and Wales
Freelance job
Commercial Manager (OFTO)
Locations: Cardiff, Glasgow or London Contract - 12 Months Fixed Term Are you a dynamic professional with a passion for commercial excellence? We are seeking an experienced Commercial Manager to join our team. As a key player, you will drive critical business decisions and contribute to our success. In this role, you will be responsible for managing end-to-end commercial processes, from inception to execution. Your ability to make strategic commercial decisions will be pivotal in achieving our organizational goals. If you thrive in a fast-paced environment and have a proven track record of meeting challenging deadlines, we want to hear from you! As Commercial Manager you'll lead and optimise our commercial processes, ensuring efficiency, compliance, and alignment with business objectives. Provide project leadership, managing multiple workstreams simultaneously, demonstrating exceptional project management skills. Your ability to deliver results within tight timelines will be crucial. You will have analytical acumen, utilising both quantitative and qualitative analysis to dissect complex concepts. Translate data into actionable insights and recommendations for commercial decisions. You'll also work collaboratively with diverse stakeholders, fostering strong relationships across teams. Your interpersonal skills will be essential in driving successful outcomes. Successful communication will be the key to articulate your ideas clearly through written and verbal communication. Your ability to convey complex information concisely will set you apart. This is a unique position and would be suited to a Commercial/Procurement/Policy professional with expertise and experience of project management. Alternatively it could also suit a Project Management professional with expertise and experience of policy and commercial practices. Please note that this role aligns with our Project Management Delivery profession and is internally known as a Project Manager.
Freelance job
Senior Business Change Manager
Locations: Cardiff, Glasgow or London Contract: 12 Months Fixed Term We're at the forefront of transforming Ofgem into a digital regulator fit for a rapidly evolving energy sector, ensuring that consumers reap the benefits of greater efficiency and innovation. We're looking for a Senior Business Change and Engagement Lead to join us and drive the successful delivery of our Salesforce CRM Programme, bringing a strategic approach to embedding this powerful new platform. Ofgem is Great Britain's independent energy regulator. We're at the forefront of change across the energy sector, driving toward Net Zero whilst protecting energy consumers - especially vulnerable people. We're offering a fixed-term contract with the opportunity to work on a cross-cutting, high-impact programme that will transform how we engage and operate as a regulator. You'll play a crucial role in delivering structured and impactful business change that ensures the successful adoption and integration of our new Salesforce CRM system. This position provides the chance to work closely with senior leaders and gain experience on a strategic digital transformation project. You'll join a collaborative, forward-thinking team where your expertise in change and engagement will be highly valued. Working alongside agile delivery teams and partners, you'll be central to ensuring that our digital transformation is a success. This role offers a unique opportunity to be at the heart of Ofgem's digital journey, making a tangible impact on our transition to a smart regulator. We're looking for someone with proven experience in leading business change for digital projects, particularly in IT/Tech or CRM systems like Salesforce. You'll be adaptable, a self-starter, and comfortable navigating ambiguity, with a strong track record of producing high-quality change content and engaging effectively with diverse stakeholders. You'll also benefit from a range of perks, including flexible working options, a supportive work environment, and opportunities to drive innovation in a public service setting. We are committed to building an inclusive and diverse workplace, where everyone's contribution is valued and respected. We have a critical purpose to embed digital transformation at Ofgem, ensuring that our programmes enable the energy sector's shift to modern, sustainable technologies while protecting consumers. Your work will support a digitalised and data-driven future, strengthening our ability to respond to challenges and innovate rapidly.
Freelance job
SCRUMMASTER - SC SECURITY CLEARED
REQUIRED: SCRUMMASTER - SC SECURITY CLEAREDLOCATION: FULLY REMOTEDURATION: 12 MONTH INITIAL CONTRACTIR35 STATUS: INSIDE-Certified ScrumMaster.-Knowledge and experience of both Scaled Agile Framework (SAFe)and Scrum-Minimum 1-2 years operating as a ScrumMaster in a complex Enterprise environment-Understanding of Continuous Development, Integration and Deployment and DevOps.-Strong Stakeholder Management and Communication skills-Experience of working in a complex agile delivery environment-Anticipate, identify, track and resolve technical issues and risks affecting delivery-Assist development team in resolving technical problemsDue to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
Job Vacancy
Head of Data Strategy and Architecture
Job Title: Head of Data Strategy and Architecture Salary: £66,900 - £89,600 Location: Cambridge/ Hybrid Contract: Permanent Are you a visionary leader with a passion for data architecture and its transformative potential? We are seeking an experienced and dynamic Head of Data Architecture to oversee and evolve our enterprise-wide data strategy and architecture practice. We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge. About the role Responsible for the Enterprise Data Strategy and Data Architecture principles that support Cambridge University Press & Assessment in fulfilling its mission. Communicate the goals and ambitions for our data strategy and work with the organisation to implement the necessary changes. Oversee the architecture team, ensuring the delivery of fit-for-purpose information architectures that meet both current and future needs. Lead and develop the practice of data architects, supporting career development, and building marketable skills in data architecture, data engineering, and data analysis. Be accountable for the development and maintenance of strategic and transitional data architectures. Manage and develop the data architecture team, enhancing their capabilities and supporting their career advancement. Own and maintain the architectural governance process for information and data-related changes. Design and lead data governance initiatives, including chairing the Data Council. Establish and implement data policies across the organisation. About you Proven experience in leading data architecture teams and initiatives. Strong understanding of enterprise-wide data strategies and governance. Excellent leadership and team development skills. Ability to engage and secure buy-in from organizational leadership. Experience in data policy establishment and implementation If you would like to know more about this opportunity and what will make you successful, please see the full job description attached to the bottom of this vacancy on our careers site. Rewards and benefits We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package , featuring family-friendly and planet-friendly benefits including: 28 days annual leave plus bank holidays Private medical and Permanent Health Insurance Discretionary annual bonus Group personal pension scheme Life assurance up to 4 x annual salary Green travel schemes We are a hybrid working organisation, and we offer a range of flexible working options from day one. We expect most hybrid-working colleagues to spend 40-60% of their time at their dedicated office or location. We will also consider other work arrangements if you wish to work more flexibly or require adjustments due to a disability. Ready to pursue your potential? Apply now. We review applications on an ongoing basis, with a closing date for all applications being 5th November, we will actively run interviews during the campaign and reserve the right to close the job early when the successful person is met. Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry. Cambridge University Press & Assessment is an approved UK employer for the sponsorship of eligible roles and applicants under the Skilled Worker visa route. Please refer to the gov.uk website for guidance to understand your own eligibility based on the role you are applying for. Why join us Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe - for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration. Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it's safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background. We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities. #LI-SW1
Job Vacancy
UAT Assistant Manager
Job Title : UAT Assistant Manager Salary : £36,700 - £47,700 Location Cambridge, Hybrid, minimum of 2 days a week in the Cambridge office Contract : Permanent, Full-time, 35 hours per week An exciting opportunity to join a dedicated testing team located within the Customer Services area in a world-class publishing and assessment organisation. We are focused on providing excellent and professional Quality Assurance services to internal stakeholders to ensure the best possible experience for our customers and test-takers all over the world. We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge. About the role Reporting to the UAT Manager, you will be part of a team responsible for carrying out the UAT (User Acceptance Testing) for applications developed across many of the organisation's initiatives, which include computer-based testing, e-learning and web-based stakeholder support systems. You will be required to task-manage members of the team and co-ordinate several projects simultaneously: deputising for the work of the UAT Manager, and attending senior strategy and planning meetings on a regular basis. The role will also involve the detailed preparation and execution of test cases for the various applications across different environments, the logging of defects and reporting to project stakeholders on testing progress. As a UAT Assistant Manager, you will also be required to work with project managers and developers, etc. to ensure that defects are categorised, prioritised and resolved within agreed timescales. About you You will be required to demonstrate a high level of general IT expertise within an MS Windows environment, including thorough knowledge of database and website technologies. You will need to have thorough knowledge of structured test methods and processes, and experience of working with formal methodologies such as V-Model, Agile and Waterfall. Experience in using JIRA, qTest, HP Quality Centre, or similar test management software is essential. You will have a formal software testing or equivalent computing-related qualification. Previous experience of working in an IT support or software testing environment is required. You will also have experience of managing/task managing colleagues - ideally in a software testing environment. You must be confident in communicating and dealing with people at all levels, enthusiastic, and able to work in a high-pressure environment as part of a close-knit team. You must have a methodical and detailed approach to your testing work, but also be able to think strategically and engage with the wider system including meeting the requirements of senior stakeholders, and have outstanding communication skills. Excellent attention to detail is essential, as is a genuine customer-centric approach. If you would like to know more about this opportunity and what will make you successful, please see the full job description attached to the bottom of this vacancy on our careers site. Rewards and benefits We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package , featuring family-friendly and planet-friendly benefits including: 28 days annual leave plus bank holidays Private medical and Permanent Health Insurance Discretionary annual bonus Group personal pension scheme Life assurance up to 4 x annual salary Green travel schemes We are a hybrid working organisation, and we offer a range of flexible working options from day one. We expect most hybrid-working colleagues to spend 40-60% of their time at their dedicated office or location. We will also consider other work arrangements if you wish to work more flexibly or require adjustments due to a disability. Ready to pursue your potential? Apply now. We review applications on an ongoing basis, with a closing date for all applications being Sunday 17 th November 2024 . Interviews may take place before the closing date so don't delay in submitting your application. We reserve the right to close the advert early. Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry. "Cambridge University Press & Assessment is an approved UK employer for the sponsorship of eligible roles and applicants under the Skilled Worker visa route. Please refer to the gov.uk website for guidance to understand your own eligibility based on the role you are applying for." Why join us Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe - for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration. Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it's safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background. We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.
Job Vacancy
Multi Skilled Engineer
Job Title: Multi-Skilled Engineer Salary: £35,400 - £44,000 Location: Duxford; Cambridge Contract: Permanent; Full Time - 35 hours per week Are you a motivated and skilled engineer looking for a rewarding new opportunity? We are currently seeking a Multi-Skilled Engineer to deliver excellence in planned maintenance, service and reactive repair work for all electro-mechanical equipment within our Group Print and Operations distribution centre. We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge. About the role Group Print & Operations fulfil our customer requirements across the world, printing, packing and despatching millions of examination items securely to our customers around the world. We are also responsible for managing the life changing scripts returned from our learners, preparing them for physical or digital assessment. As Multi-Skilled Engineer you will have lots of room for innovation as you will also have responsibility for recommending and implementing continuous improvement ideas on a wide range of complex counting, packing, sorting, and material conveying equipment. Maintenance activities: Deliver periodic and condition based preventive maintenance ensuring high levels of equipment reliability and maximising efficiency Ensure maintenance records are maintained accurately on CMMS system Conduct 1 st level reactive service and repair work, diagnosing issues in a prompt and efficient manner Contribute to the design and continuous improvement of overall maintenance schedule and strategy Other duties: Provide engineering expertise in the design and delivery of continuous improvements to all electro-mechanical equipment Responsible for ensuring appropriate technical spare parts and consumables are available Undertake risk assessment for own and managed activities and perform safety assessment of electro-mechanical equipment to ensure highest levels of safety are achieved About you You will be a qualified electrical technician with a good all-round knowledge and practical competence in mechanics/pneumatics/hydraulics. You will have the ability to understand PLC systems for fault finding purposes and preferably you will have the required skills to create/modify simple software programs. You will be qualified to at least an ONC/HNC or equivalent standard in Engineering with complimentary Health and Safety experience and IOSH training/certification. In addition, it would be desirable to hold the Level 3 Award in the Requirements for Electrical Installations BS7671:2018 (2382), but training will be provided for an applicant with suitable qualifications/aptitude (above) and the ability to pass the examination requirements. Please note that this position is full time, based on-site at our offices in Duxford, Cambridge. Some travel between sites is also required necessitating a valid driver's license. If you are shortlisted for an interview, the formal process will be conducted on site, in person. A core part of the selection process requires you to complete a series of practical tasks & assessments. Please review the Job Description for a full insight into requirements for this role. Rewards and benefits We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package , featuring family-friendly and planet-friendly benefits including: 28 days annual leave plus bank holidays Private medical and Permanent Health Insurance Discretionary annual bonus Group personal pension scheme Life assurance up to 4 x annual salary Green travel schemes Ready to pursue your potential? Apply now. We review applications and interview on an ongoing basis, with an extended closing date for all applications being 30th November 2024 . We reserve the right to close this vacancy once we have received sufficient applications for the role. Therefore, if you are interested in this exciting opportunity, we encourage you to submit your application as early as possible. We are committed to an equitable recruitment process. As such, all applications must be submitted via our official online application form. Please refrain from sending your CV directly to our recruiters. Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry. Cambridge University Press & Assessment is an approved UK employer for the sponsorship of eligible roles and applicants under the Skilled Worker visa route. Please refer to the gov.uk website for guidance to understand your own eligibility based on the role you are applying for. Why join us Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe - for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration. Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it's safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background. We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.
Job Vacancy
Solution Architect
Job Title : Solution Architect Salary: £50,600 to £67,700 Location: Cambridge/Hybrid Contract: Permanent Join our dynamic and forward-thinking team at Cambridge University Press & Assessment and become a pivotal player in driving the future of digital solutions within the IELTS domain. This exciting opportunity to shape and implement cutting-edge technologies that will revolutionise our digital products and services, ensuring we remain at the forefront of innovation and excellence. We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge. About the role The Solution Architect will provide solution design expertise across digital products and services within the IELTS domain. Create and document solution designs using the appropriate standards, patterns, and principles. Embrace new technologies and methods to enhance IT solutions and gain a competitive advantage. Collaborate with stakeholders, such as business users, developers, testers, or managers, and communicate IT solutions clearly. Address issues during the software lifecycle with suitable techniques. Translate business requirements into solution designs. Ensure holistic consideration of solution designs and manage dependencies across teams within IELTS. Lead system integration from a design perspective. Build strong relationships with Product Owners and stakeholders. Support engineering and development teams in implementing solution designs. About you We are seeking an individual with a strong background in software architecture and design, who is proficient in creating and documenting high-level structures and behaviours of IT solutions. Essential skills and experience include: Software architecture and design patterns. Software development and testing. Microservices and integration patterns. Agile and project delivery methods. Problem-solving and troubleshooting during the software lifecycle Desired skills include knowledge of the education industry, familiarity with cloud platforms (AWS), data management, and experience with modern UX functions and geographically dispersed product development teams. If you would like to know more about this opportunity and what will make you successful, please see the full job description attached to the bottom of this vacancy on our careers site. Rewards and benefits We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package , featuring family-friendly and planet-friendly benefits including: 28 days annual leave plus bank holidays Private medical and Permanent Health Insurance Discretionary annual bonus Group personal pension scheme Life assurance up to 4 x annual salary Green travel schemes We are a hybrid working organisation, and we offer a range of flexible working options from day one. We expect most hybrid-working colleagues to spend 40-60% of their time at their dedicated office or location. We will also consider other work arrangements if you wish to work more flexibly or require adjustments due to a disability. Ready to pursue your potential? Apply now. We review applications on an ongoing basis, with a closing date for all applications being 5th November, although we may close it earlier if suitable candidates are identified. Interviews are scheduled to take place whilst the campaign is running or shortly after. Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry. Cambridge University Press & Assessment is an approved UK employer for the sponsorship of eligible roles and applicants under the Skilled Worker visa route. Please refer to the gov.uk website for guidance to understand your own eligibility based on the role you are applying for. Why join us Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe - for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration. Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it's safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background. We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities. #Li-SW1
Job Vacancy
Technical Product Owner
Job Title: Technical Product Owner (Customer Support Applications) Salary: £42,000 - £56,800 Location: Cambridge/ Hybrid Contract: Permanent Joining us is your opportunity to pursue potential. You can belong to a collaborative team that's exploring new and better ways to serve students and researchers across the globe - unlocking greater benefit for individuals, society and the world. Pursuing potential will also inspire your own growth, development and progress, in an environment which embraces difference change and aspiration. We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge. About the role We are looking for a well-rounded technology professional to work as part of the Customer Technology Solutions team that specialises in Sales, Marketing & Customer Services Applications. The team covers the full lifecycle of CRM technology solutions from business requirements gathering and functional analysis documentation, solutions design through to development, service and support for a global set of business users. This is a key role within Customer Technology Solutions. You will be working closely with the relevant business stakeholders to enable the business units to get the maximum value out of the CRM system. You are, or will become, a subject matter expert on the CRM applications and systems the business work on. About you You will have a strong relationship with our values. You will thrive working with multiple teams across the business as we work towards providing a service to our users globally. You would need to have the aptitude to learn new skills quickly and share your knowledge and experience with the rest of the group as part of continual professional development for yourself and others. You will have proven leadership abilities, who communicates clearly and builds strong relationships within and across teams and organisational structures. We expect you to bring strong skills with expertise in CRM technologies, especially in Customer Support Applications. Knowledge of Zendesk and 8x8 platforms is a plus. You should have strong analytical, organisational, and time management skills, and be able to communicate technical information to non-technical audiences. Experience with Agile methodologies, JIRA, and other collaboration tools is beneficial. The ability to balance technology with organisational needs and communicate effectively with stakeholders at all levels is essential. We really want to hear from you if you can demonstrate any experience of implementing CRM tools and applications within Customer Services environment or if you have a background in delivering and supporting commercial software / business applications on a global scale. If you would like to know more about this opportunity and what will make you successful, please see the full job description attached to the bottom of this vacancy on our careers site. Rewards and benefits We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package , featuring family-friendly and planet-friendly benefits including: 28 days annual leave plus bank holidays Private medical and Permanent Health Insurance Discretionary annual bonus Group personal pension scheme Life assurance up to 4 x annual salary Green travel schemes We are a hybrid working organisation, and we offer a range of flexible working options from day one. We expect most hybrid-working colleagues to spend 40-60% of their time at their dedicated office or location. We will also consider other work arrangements if you wish to work more flexibly or require adjustments due to a disability. Ready to pursue your potential? Apply now. We review applications on an ongoing basis, with a closing date for all applications being 13 th November although we may close it earlier if suitable candidates are identified. Interviews are scheduled to take place during the campaign or shortly after. Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry. Cambridge University Press & Assessment is an approved UK employer for the sponsorship of eligible roles and applicants under the Skilled Worker visa route. Please refer to the gov.uk website for guidance to understand your own eligibility based on the role you are applying for. Why join us Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe - for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration. Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it's safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background. We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities. #LI-SW1
Job Vacancy
Senior Customer Support Advisor
Job Title: Senior Customer Support Advisor Salary: £24,300 - £30,600 Location: Cambridge, Hybrid Contract: Permanent, Full-time, 35 Hrs per week Are you ready to lead customer support and solve complex challenges? Join Cambridge University Press & Assessment as a Senior Customer Support Advisor, where you'll be responsible for resolving advanced technical and administrative queries, ensuring seamless service for our global customers. As part of a world-class team, you will play a crucial role in supporting exam centres, schools, and learners worldwide. About The Role As a Senior Customer Support Advisor, you will: Investigate and manage the most complex queries, ensuring effective prioritisation and resolution. Identify trends and recommend process improvements to enhance customer experience. Support junior staff by sharing expertise, managing knowledge bases, and leading training sessions for team members in Cambridge and Manila. Act as a subject matter expert, representing the customer support team in cross-departmental meetings. Ensure accurate documentation for systems, processes, and customer support operations. About You We are looking for a strong communicator with a passion for customer service. You will have: Excellent verbal and written communication skills. The ability to manage competing priorities and maintain high standards of service. A proactive, detail-oriented approach to problem-solving. Experience in a customer support or helpdesk environment. Experience in drafting clear, user-friendly documentation and training materials. If you're calm under pressure, have a keen eye for detail, and enjoy helping others succeed, we'd love to hear from you. Fluency in an additional language is a bonus but not required. Rewards and benefits We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package , featuring family-friendly and planet-friendly benefits including: 28 days annual leave plus bank holidays Private medical and Permanent Health Insurance Discretionary annual bonus Group personal pension scheme Life assurance up to 4 x annual salary Green travel schemes We are a hybrid working organisation, and we offer a range of flexible working options from day one. We expect most hybrid-working colleagues to spend 40-60% of their time at their dedicated office or location. We will also consider other work arrangements if you wish to work more flexibly or require adjustments due to a disability. Ready to pursue your potential? Apply now. We review applications on an ongoing basis, with a closing date for all applications being 08 th November 2024 and interviews are scheduled to take place from 13 th Nov onwards . Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry. Please note, Cambridge University Press & Assessment is unable to issue sponsorship under the Skilled Worker Visa route for this role as it does not meet the minimum skill and/or salary requirements. Why join us Joining us is your opportunity to pursue potential. You will belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe - for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development, and progress, in an environment which embraces difference, change and aspiration. Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it's safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background. We believe better outcomes come through diversity of thought, background, and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.
Job Vacancy
Operations Project Manager
Job Title: Operations Project Manager Salary: £33,300 - £43,300 Location: Cambridge/Hybrid Contract: Full Time/Fixed Term (12-month contract) Do you thrive when no two-days are alike? Are you keen to work across multiple departments on a variety of projects? If so, we want to hear from you! The Strategy and Transformation Team is seeking a Project Manager to manage and execute a wide range of projects within Operations. We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge. About the role Are you ready to be a key player in shaping the future of Cambridge University Press & Assessment? As an Operations Project Manager, you'll be at the core of our operations, driving exciting projects pivotal in improving efficiency and effectiveness across the organisation. You'll be the go-to person for ensuring our operations are agile and can meet the ever-changing needs of the business. In this dynamic role, you'll collaborate with various departments within Group Operations including Global Logistics, Property Services, Customer Services, Procurement, as well as Product Groups and other Shared Services. Your mission will be to deliver projects on time, within scope, and within budget. You'll plan, execute, and finalise projects with precision, ensuring every detail is covered. You'll also be adept at using the right tools to support collaboration and lead cross-functional teams effectively. Key Responsibilities include: You will be responsible for coordinating the scoping, planning, building, testing, review and launch of a range of solutions to achieve Operations strategic goals. Socialisation and approval of key documents are your responsibility throughout the project lifecycle with a focus on the right level of information to different audiences. Taking target outcomes and identifying work streams, work breakdown structures and project schedules. Identifying and managing risks, assumptions, dependencies, and the critical path of any assigned project. Ensuring options and decisions throughout the project focus on maximising the value and benefits of the project Documenting and detailing the benefits and their owners, tracking and monitoring processes and their realisation during the project and the plan and ownership for post-project realisation. Strong people skills and ability to engage stakeholders across the organisation. Outstanding communication and leadership skills, with the ability to present effectively to board-level stakeholders. Flexibility and adaptability, with a willingness to tackle a variety of projects. About you We are looking for a dynamic and results-oriented Project Manager who knows how to empower delivery teams and get things done. You are a leader who understands the importance of collaboration and knows how to use the right tools to support and lead cross-functional teams effectively. You're the change engine that pushes delivery forward, always proactive and ready to ensure projects are delivered successfully. You are a highly organised and detail-oriented professional with a passion for project management and operations. You have a proven track record of successfully managing projects from inception to completion. Your excellent communication and interpersonal skills enable you to work effectively with cross-functional teams and stakeholders at all levels. You are adept at problem-solving and thrive in a fast-paced environment. Your ability to manage multiple projects simultaneously and your strong analytical skills make you an invaluable asset to our team. You are proficient in project management software and tools, and you continuously seek to improve processes and drive operational excellence. If you would like to know more about this opportunity and what will make you successful, please see the full job description attached to the bottom of this vacancy on our careers site. Rewards and benefits We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package , featuring family-friendly and planet-friendly benefits including: 28 days annual leave plus bank holidays Private medical and Permanent Health Insurance Discretionary annual bonus Group personal pension scheme Life assurance up to 4 x annual salary Green travel schemes We are a hybrid working organisation, and we offer a range of flexible working options from day one. We expect most hybrid-working colleagues to spend 40-60% of their time at their dedicated office or location. We will also consider other work arrangements if you wish to work more flexibly or require adjustments due to a disability. Ready to pursue your potential? Apply now. We review applications on an ongoing basis, with a closing date for all applications being 10 th November 2024 and interviews are scheduled to take place on week commencing 11 th November 2024 We review applications on an ongoing basis and reserve the right to close the advert early. Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry. Please note that Cambridge University Press & Assessment will not ordinarily be able to provide sponsorship for vacancies of less than 12-months in duration. Applicants must therefore have an existing right to work in the UK to be eligible for this position. Why join us Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe - for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration. Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it's safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background. We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities. #LI-SP
Freelance job
Director of Enterprise Platforms
6 month contract - London or Swindon HybridYou will play a pivotal leadership role as the Senior Responsible Owner (SRO) for enterprise IT platform initiatives, focusing on both business-as-usual (BAU) management and driving strategic roadmap development for these platforms with the service owners, CDO and business leaders. Your leadership will be crucial in managing the continuous and service delivery elements of enterprise platforms, guiding their integration, evolution, and optimisation. You will ensure that key initiatives are strategically aligned with business objectives, providing oversight and driving their successful execution. Key Responsibilities: Strategic Roadmap Development: Collaborate with senior stakeholders to shape and prioritise roadmaps for the Oracle Fusion ERP and grants application platforms. Drive alignment between IT and business goals, ensuring resources are allocated to both BAU and strategic initiatives to maximise the impact of these platforms. Leadership and Oversight: Lead and manage the enterprise IT platform domains, including the Oracle Fusion ERP and grants management platforms, ensuring alignment with organisational goals. As SRO oversee the IT delivery management teams, providing strategic guidance and operational oversight ensuring project initiatives are effectively executed. Enterprise IT Structure and Optimisation: Design and optimise IT delivery teams to support enterprise platform initiatives, particularly in relation to the Oracle Fusion ERP and grants systems. Lead IT governance at strategic boards, representing enterprise platforms and ensuring delivery is aligned with both business needs and technical requirements. Governance and Standards Leadership: In collaboration with Enterprise Architecture, own and iterate governance, standards, and practices for enterprise platform delivery. Ensure that platforms adhere to industry best practices, regulatory requirements, and are designed for optimal service delivery and integration. Resource and Spend Management: Effectively manage programme funding, resources, and supplier relationships for enterprise platforms, including Oracle Fusion ERP. Ensure sustainable and efficient BAU service models, optimising procurement and resource allocation to enhance platform performance and business outcomes. Supplier and Support Model Management: Oversee the support model and supplier relationships for Oracle Fusion ERP and other enterprise platforms. Ensure that supplier management is aligned with service performance goals and that platforms are supported to meet evolving business demands. Integration Leadership: Drive integration-by-design principles across enterprise platforms, ensuring seamless interoperability between systems, including Oracle Fusion ERP and grants management systems. Promote user-centred design (UCD), AI, and ethical design principles to deliver innovation and enhance platform user experiences. Service Readiness and Quality Assurance: Own the fitness for service and readiness assessments for all enterprise platforms, ensuring the Enterprise platforms projects meet quality standards and are ready for deployment. Drive platform performance monitoring to ensure these systems continuously meet business needs. Domain Leadership: Lead the Enterprise Platforms with specific focus on the Oracle Fusion ERP and grants management platforms, guiding their evolution and long-term sustainability within the organisation. Qualifications: Proven senior IT leadership experience with specific experience in managing large-scale platforms like Oracle Fusion ERP. Excellent stakeholder management and communication skills, with the ability to influence at senior levels and drive change. Demonstrated ability to manage supplier relationships, drive platform performance, and optimise resource use within complex IT environments. Bachelor's degree in computer science, IT, business administration, or a related field; advanced degree preferred. Please send your latest CV LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
Job Vacancy
Lead Platform Engineer
We are currently seeking a highly skilled Lead Platform Engineer to join our team. The successful candidate will be responsible for ensuring the health of our Cloud platform engineering discipline. This role will involve defining the cloud infrastructure strategy and roadmap, as well as overseeing the stability, performance, maintenance, and ongoing improvement of our Cloud Platform. Lead Platform Engineer - Mainly Remote - 1 Day a month in Lake District - Up to £85,000 + Great Benefits To be considered for this position, you must have expertise in Azure cloud-based infrastructure, \"Infrastructure as Code\" (terraform/BICEP), full cloud networking, cloud infrastructure security best practices, Azure-AD (Entra-ID), monitoring & alerting tools, and CI/CD tooling. In addition, you must have at least 6+ years of hands-on platform engineering experience in Azure environment using terraform/BICEP. The ideal candidate will have experience working in financial services or highly regulated environments. As a full-time member of our team, you will be responsible for leading our platform engineering efforts, ensuring that our cloud platform is always performing at its best. In this role, you will work closely with other members of our team to ensure that we are meeting all of our platform engineering goals. You will be responsible for managing and mentoring junior engineers, providing guidance on best practices, and staying up-to-date with the latest industry trends and technologies. If you are a highly skilled Lead Platform Engineer with a passion for cloud infrastructure and a proven track record of success, we encourage you to apply for this exciting opportunity today. We offer a competitive salary, a comprehensive benefits package, and the chance to work with a talented and dedicated team of professionals. To find out more about Computer Futures please visit XX XX XX XX XX Computer Futures, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy | Registered office | 8 Bishopsgate, London, EC2N 4BQ, United Kingdom | Partnership Number | OC387148 England and Wales
Job Vacancy
Programme Manager
Join Our Team as a Programme Manager in York! Introduction: Our client, a Transport provider is seeking an experienced and dedicated Programme manager to join their team based in the beautiful city of York, United Kingdom. As a leading company within its sector, our client offers exciting opportunities for growth and development. The role is a Hybrid and you will be expected to be in the office a couple of times a week. Responsibilities: - Develop detailed project plans - Monitor progress against milestones - Manage budgets effectively - Report on risks and issues - Lead teams towards successful delivery Skills / Experience required: The ideal candidate will possess the following: - Bachelor's degree or equivalent experience required. - Proven track record delivering complex projects with multiple stakeholders. - Excellent communication skills both written & verbal are essential. - Effectively lead and line manage project teams, including training, development and performance management. - Proven experience within the transport sector. - Extensive project management experience successfully delivering multi- discipline projects (preferably) within the transport Industry with responsibility for P&L at project level. - Experience delivering Public Transport projects. - Any experience E-Ticketing / SMART Ticketing / PAYG is beneficial - Team Leadership Skills : The ability to motivate others while creating positive work environments that foster teamwork among staff members at various levels within organisations involved also important trait which could make difference here. Join us today as we continue making strides toward excellence every day! Apply Now To find out more about Computer Futures please visit XX XX XX XX XX Computer Futures, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy | Registered office | 8 Bishopsgate, London, EC2N 4BQ, United Kingdom | Partnership Number | OC387148 England and Wales
Job Vacancy
Embedded Engineer
Embedded Engineer Derby / Hybrid £50,000 - £65,000 + Bonus + Progression + Training + Great company culture + Pension Are you an Embedded Engineer looking for an exciting position where you can produce high end work in a niche sector? This company are a rapidly expanding Instrumentation specialist with a superb reputation and worldwide clients. They have won national awards for innovation and excellence and are looking to expand the embedded team. In this role, you will develop firmware for real-time systems, design FPGA hardware in VHDL, and write test procedures. You'll collaborate with hardware engineers to integrate software, ensure compliance with standards, and provide support for embedded systems in production. The ideal candidate will be an experienced Embedded Engineer able to program in embedded C, have knowledge of analogue and digital hardware, experience of real time embedded systems. You will ideally also have familiarity with software development tools like compilers, simulation tools, debuggers, IDEs and experience with programming languages like Python, Visual R and Rust. This is an excellent opportunity to join a brilliant business where you can grow, develop and be part of a company that provides their employers with fantastic projects and cutting edge technology. The Role: • Develop firmware for real-time systems • Design FPGA hardware using VHDL • Write test procedures for new or modified software • Collaborate with hardware engineers for software-hardware integration • Ensure compliance with industry standards and regulations • Provide technical support for embedded systems in production The Person: • Experienced Embedded Engineer with proficiency in embedded C • Knowledge of both analogue and digital hardware • Experience with real-time embedded systems • Familiarity with software development tools such as compilers, debuggers, and IDEs • Experience with programming languages like Python, Visual R, and Rust
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