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2nd Line IT Support Engineer Manchester (Hybrid) £25,000 - £28,000 + Progression + Training + Package An excellent opportunity awaits a 1st/2nd Line IT Support Engineer with a good understanding of Linux to join a growing business offering clear progression, training and development opportunities, and a good work/life balance. This company is well-established yet growing, known for delivering recognisable products, at the forefront of its sector, and looking to expand its technical capabilities. In this role, you will provide 2nd Line Support across a Windows stack, including support for Active Directory, IoT devices, and the Linux platform. You'll be office-based in the Manchester office three days a week, with the option to work from home for the remaining two days. The ideal candidate will be an experienced IT Support Engineer with a solid understanding of Linux. Candidates must have full right to work in the UK and be able to commute to East Manchester at least three days a week. This is a fantastic opportunity to join a well-regarded business that offers excellent training and development, progression and growth, and a good work-life balance. The Role: *Providing 2nd Line Support *Linux-based support *Some Windows Office Support *On-site 3 days a week, 2 from home The Person: *Strong 1st/2nd Line IT Support experience *Solid Linux experience *Full right to work and remain in the UK *Commutable to East Manchester at 3 days a week Reference Number: BBBH 244383 To apply for this role or for to be considered for further roles, please click \"Apply Now\" or contact Marcel Cerek at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts as an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.

Job Title: 2nd Line 24/7 WAN Network Support EngineerLocation of role: Solihull Location requirement : Fully on siteClearance: DV LevelNegotiable rates Inside IR35 Highly Desirable Skills:-Juniper SRX Platform: The ideal candidate will possess knowledge and hands-on experience with various SRX and MX platforms, along with strong CLI expertise. -Routing and Switching: A solid understanding of routing and switching protocols is essential. -BGP: In-depth knowledge of BGP, including policy-based routing, attribute manipulation, load-balancing techniques, and advanced troubleshooting skills, is required. -IPsec VPN and MPLS: Proficiency in troubleshooting IPsec VPNs and MPLS networks is a must. -PKI: The candidate should have a good understanding of PKI infrastructure and experience with certificate-based VPN authentication. Working Pattern (Mon-Fri, Shifts, on-call): Shifts 12hrs 4days on, 4day off, 4 nights on, 4 nights off Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 18 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

2nd Line IT Support Engineer Manchester (Hybrid) £25,000 - £28,000 + Progression + Training + Package An excellent opportunity awaits a 1st/2nd Line IT Support Engineer with a good understanding of Linux to join a growing business offering clear progression, training and development opportunities, and a good work/life balance. This company is well-established yet growing, known for delivering recognisable products, at the forefront of its sector, and looking to expand its technical capabilities. In this role, you will provide 2nd Line Support across a Windows stack, including support for Active Directory, IoT devices, and the Linux platform. You'll be office-based in the Manchester office three days a week, with the option to work from home for the remaining two days. The ideal candidate will be an experienced IT Support Engineer with a solid understanding of Linux. Candidates must have full right to work in the UK and be able to commute to East Manchester at least three days a week. This is a fantastic opportunity to join a well-regarded business that offers excellent training and development, progression and growth, and a good work-life balance. The Role: *Providing 2nd Line Support *Linux-based support *Some Windows Office Support *On-site 3 days a week, 2 from home The Person: *Strong 1st/2nd Line IT Support experience *Solid Linux experience *Full right to work and remain in the UK *Commutable to East Manchester at 3 days a week Reference Number: BBBH 244383 To apply for this role or for to be considered for further roles, please click \"Apply Now\" or contact Marcel Cerek at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts as an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.

Job Title: Network Analyst Location: Sheffield Salary: Competitive Job type: Full Time - Permanent. An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence! Overview We have an exciting opportunity for you to become an integral member of TNS' global network support function. You will be part of an operations support team providing first line support, partner escalation and incident management across the TNS network. You will be responsible for the monitoring and support of our global payments network - and should be geared to the role of upkeeping high availability networks, along with providing timely resolutions and quality assurance for customers. Responsibilities Working closely with your peers you will aid a diverse range of incidents or issues in order to meet service availability SLAs. Working on a shift rota (12-hour day / night shifts) providing 24 x 7 x 365 operational support, you will be responsible for: '-Monitoring and management of the Global TNS Payments network.'-Responsible for monitoring the health of network connectivity and performance and logging of all service incidents in the incident management system'-Monitoring and troubleshooting of Linux servers hosting our payment application tools.'-Monitoring and troubleshooting of the IP network our payments service resides on, with focus on customer and partner connectivity.'-Working all assigned tickets through to resolution, whilst providing timely escalation, communication, and updates through the lifecycle of the incident ticket'-Engagement and management of 3rd party organisations in support of any given service incident'-Post incident impact analysis / support'-Support of change management activities'-Working closely with internal technical support groups in the effective management of ongoing service incidents Qualifications '-Experience with a ticketing system for fault tracking, for example Remedy or Salesforce.'-Working knowledge of network monitoring / event management systems, for example SolarWinds, Splunk, Thousand Eyes.'-Experience with Linux operating systems and command line interface'-Experienced with Cisco routers and switches - able to log on and perform fault diagnosis'-Understanding of typical IP routing protocols, BGP, EIGRP, OSPF, along with VPN and IPSEC protocols'-Analytical approach to fault-finding with proven ability to diagnose network problems'-Tenacious and inquisitive in investigating and applying corrective action'-Good personal organizational and developed time management skills'-Ability to work under pressure'-Professional working attitude - strong ability to communicate effectively with local and remote team members'-Experience in a Technical Support/Net Ops environment Desirable skills '-ITIL knowledge / foundation certification'-TCPDump / Wireshark packet capturing'-Experience with the following: Fortinet - FortiGates and FortiSwitches, understanding of SDWAN solutions, AWS, Azure, Netreo monitoring tools If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about! TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. Candidates with the experience or relevant job titles of; IT Support Technician, 2nd Line Support Engineer, 2nd Line Support, 2nd Line Technical Support Advisor, 2nd Line Technical Support Analyst, IT Services, IT Desk Support, IT Support Technician, 2nd Line Support Engineer, IT Helpdesk Support, Helpdesk Support Technician, Helpdesk Analyst, IT Support Engineer, IT Desktop Support, Support Technician will also be considered for this role.

Job Title: Network Analyst Location: Sheffield Salary: Competitive Job type: Full Time - Permanent. An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence! Overview We have an exciting opportunity for you to become an integral member of the TNS Global NOC. You will be part of an operations team providing first line support, partner escalation and incident management across the TNS network. You will be responsible for the monitoring and support of our the TNS customer network environment (providing a robust global network for the payments processing of thousands of customers) - and should be conversant in the role of upkeeping high availability networks, along with providing timely resolutions and quality assurance for customers. Responsibilities Working closely with your peers and teams in the UK, the US and Asia, you will provide a first point of contact for fault support and assistance - to meet the expectations of our customers and their defined SLAs on a 12x7x365 basis. •Proactive monitoring and management of the TNS payments network.•Responsibility for monitoring the health of customer network connectivity, performance.•Logging of all service incidents in the incident management system.•Working all assigned tickets through to resolution, whilst providing timely updates and escalations through the lifecycle of the incident ticket.•Working closely with internal technical support groups and 3rd party organisations in support of service incidents.•Post incident impact analysis and support.•Provision of clear, consistent, and regular communication with internal and external customers.•Support change management activities across the TNS and partner networks. Qualifications Required skills •Experience in a Technical Support/Network Operations environment.•Experience with a ticketing system for fault tracking, for example Remedy or Salesforce.•Experience / knowledge of IP networking and WAN network protocols.•Experience and or knowledge with DSL, Wireless and Ethernet circuit technologies.•Understanding of GPRS, LTE and VPN technologies.•Analytical approach to fault-finding with proven ability to diagnose network problems.•Tenacious and inquisitive in investigating and applying corrective action.•Good personal organizational and developed time management skills.•Ability to work under pressure.•Professional working attitude - strong ability to communicate effectively with local and remote team members. Desirable skills •A working knowledge of the ITIL framework, or ITIL foundation certification.•Experienced with the following hardware, OS and networking protocols: Cisco, Digi, Virtual Access, Linux, IPSEC, VPN.•Experience with Fortinet products (FortiGates and FortiSwitches)•Understanding of SD-WAN solutions and cloud-based solutions such as AWS and Azure. If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about! TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. Candidates with the experience or relevant job titles of; IT Support Technician, 2nd Line Support Engineer, 2nd Line Support, 2nd Line Technical Support Advisor, 2nd Line Technical Support Analyst, IT Services, IT Desk Support, IT Support Technician, 2nd Line Support Engineer, IT Helpdesk Support, Helpdesk Support Technician, Helpdesk Analyst, IT Support Engineer, IT Desktop Support, Support Technician will also be considered for this role.

Job Title: Technical IT and Telecoms Projects Co-ordinator Location: St Asaph, Wales Salary: £26,000 - £31,000 per annum Job Type: Full time, Permanent Working Hours: Monday to Friday - 9am to 5:30pm About OES: Office Equipment Systems (OES) is a rapidly growing provider of IT and communications technology solutions and managed print for businesses in N Wales and the North west. Our focus on delivering expert, passionate, and high-quality service has driven our success and growth. About the Role: We are looking for a Technical IT and Telecoms Projects Co-ordinator to join our team in St Asaph. In this role, you will assist with the delivery of IT and telecom services to our expanding customer base. You will be responsible for planning and managing IT and telecoms projects, handling tasks such as provisioning, number porting, hardware orders, managing suppliers, and scheduling engineering diaries. Job Responsibilities: '-Plan projects assigned from the sales team'-Facilitate and conduct initial kick-off meetings with sales, engineering, and customers'-Order services and hardware from suppliers'-Place provisioning orders for services such as Microsoft licences, broadband, hosted telephony, and mobiles'-Manage number porting and provisioning processes'-Schedule engineers to attend customer sites for installations and training'-Consistently update customers on the progress of their orders'-Manage stock and ensure proper documentation for all processes'-Provide a clear handover to both clients and support teams'-Deliver world-class service to every customer About you: Job Experience Required: '-Previous project management experience'-Experience with telecoms and IT project delivery and provisioning is advantageous'-Positive, can-do attitude with excellent organisational skills'-Excellent time management, ability to multi-task, and handle large volumes of workload'-Strong verbal and written communication skills'-A team player with a commitment to quality service Remuneration and Benefits: '-Basic salary of £26,000 - £31,000'-Staff Share Equity Scheme'-New customer referral incentive'-21 days holiday, increasing to 25 with 4 years of service (+ bank holidays) Join our growing team at OES and help us deliver exceptional IT and telecoms solutions to businesses across North Wales. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; 2nd Line Support Engineer, Network Technician, Experienced 1st Line Support, IT Service Desk Technician, IT Project Manager, Information Technology Project Manager, Server Support, IT Support Analyst, IT Support Advisor, IT Services Manager, IT Desk Support, IT Support Technician may also be considered for this role.

Job Title: IT Helpdesk Engineer Location: St Asaph, Wales Salary: £28,000 - £35,000 per annum (depending on experience) Job Type: Full time, Permanent Working Hours: 5 days a week, 9am to 5.30pm About Us: Office Equipment Systems (OES) is a leading provider of managed IT, print, and communication solutions. Since 2009, we have been delivering reliable technology services to businesses, specialising in managed print services, IT support, and communications. As one of the fastest-growing companies in our sector, we are proud to be part of the rapidly expanding Flotek Group. We are committed to growth, innovation, and excellence, offering an EMI scheme for all staff to share in our success. About the Role: Based at our regional office in St Asaph, our team plays a key role in providing managed IT, print, and communication services to clients throughout North Wales and beyond. We are seeking an enthusiastic, customer service-oriented individual with experience in the ICT sector, preferably within an IT Helpdesk or IT Support role. In this position, you will be responsible for handling service requests from customers requiring technical assistance, triaging issues to provide immediate solutions where possible, and escalating more complex problems to senior engineers when necessary. The role also includes providing on-site support at customer locations as required. Key Responsibilities: '-Respond to user inquiries and provide technical support via phone, email, or chat'-Resolve issues by applying known solutions or escalating more complex problems to higher-level support'-Investigate and monitor telecoms, ICT, network, workstation, laptop, and application performance issues'-Create and maintain detailed records of user requests and reported issues in a ticketing system'-Prioritise and categorise tickets based on urgency and impact'-Develop documentation and knowledge base articles to assist users in resolving common issues'-Ensure all open cases are updated with relevant information, and customers are kept informed of progress'-Provide excellent customer service by communicating effectively and professionally with end-users'-Attend customer sites to assist with issues that cannot be resolved remotely'-Stay informed on industry trends, new technologies, and best practices through ongoing training and professional development About you: Required Experience: '-Background in ICT with experience in a service desk or IT support role (preferred)'-Strong customer service experience, with excellent verbal and written communication skills'-A team-oriented mindset with a collaborative approach to problem-solving'-Comfortable using CRMs and documentation systems'-A valid Full UK driving licence Remuneration and Benefits: '-Staff Share Equity Scheme (through our partnership with Flotek)'-Employee Management Incentive (EMI) plan for long-term growth'-New customer referral incentive'-On-site parking'-21 days of holiday, increasing to 25 after 4 years of service (+ bank holidays) If you are passionate about technology and delivering exceptional customer service, and you're looking for an opportunity to grow with an ambitious company, we would love to hear from you. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience or relevant job titles such as: 2nd Line Technical Support, IT Technician, IT Support Engineer, IT Service Engineer, IT Support Technician, 2nd Line Support Engineer, Service Desk Technician, Technical Support, IT Support, Desktop Support, Experienced IT Support and IT Systems Support may be considered for this role.