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Job Description 2 nd Level Application Support Engineer We are looking for a experienced technical engineer to join our growing Equities business. The platform you will be looking after is used by multiple trading desks servicing a diverse set of clients and instruments. As part of the wider platform team you will be working closely Developers along with technical, analysis and testing colleagues. Investigation and resolution of the work items at hand will require competent technical skills and a keen intellect. The business is a growth area, with current investments taking place in all of the technology, business and middle office areas. Primary Responsibilities: • Monitor application components. • Global support and includes weekend availability to troubleshoot production related issues and perform checkouts. • Expertise in operating windows and Linux environment with good command over any scripting language such as Shell, Perl, Python, etc. • Knowledge of configuration Management systems such as Ansible. • Strong Knowledge of CI tools such Bamboo or Jenkins. • Ability to work both independently and in groups in an energetic, diverse environment. • Debugging the system and fixing the production related issues. • Handles complex operational tasks and recommends process and technology changes. • Build monitor tools for production environments. • Expedient deployment of new systems. Capacity planning and support for increasing volumes and business growth. • Knowledge of networking and storage concepts. • Escalate / follow-up on permanent fix for development related issues. • Provide solutions for application automation. • Manage communication of system and application outages to the end users whenever required. • Resolve complex application and technical problems. • Build, test and install software in Dev, QA, Prod/DR environment. • Support complex efforts involving Analysis, Design, Development and testing of various application components Desired Experience/ Skills: • Bachelor's degree, preferably in Computer Science, Engineering, or Mathematics • Previous career roles in Support Analyst coupled with experience within the Financial industry at least 3+ yrs. • Expertise in operating windows and Linux environment with good command over any scripting language such as Shell, Perl, Python, etc. • Basic knowledge of infrastructure concepts. • Nice to understand Devops tools such Bamboo or Jenkins. • Hands-on experience in support of a real-time trading environment. • Knowledge of support applications that use high-performance messaging/middleware. • Strong analytical, and verbal and written communication skills. • Strong Knowledge of FIX protocol. • Java, C#, C++ development skills set, nice plus. Personal Attributes • Good communication skills, including the ability to write clearly. • Able to function effectively as a member of a team. • Proactive with respect to personal and technical development. The position is based in the City London. The duration of this contract is 12 months. The rate for this assignment is circa £400 per day. Please do send your CV to us in Word format along with you daily rate in GBP and availability.

Job Description 2 nd Level Application Support Engineer We are looking for a experienced technical engineer to join our growing Equities business. The platform you will be looking after is used by multiple trading desks servicing a diverse set of clients and instruments. As part of the wider platform team you will be working closely Developers along with technical, analysis and testing colleagues. Investigation and resolution of the work items at hand will require competent technical skills and a keen intellect. The business is a growth area, with current investments taking place in all of the technology, business and middle office areas. Primary Responsibilities: • Monitor application components. • Global support and includes weekend availability to troubleshoot production related issues and perform checkouts. • Expertise in operating windows and Linux environment with good command over any scripting language such as Shell, Perl, Python, etc. • Knowledge of configuration Management systems such as Ansible. • Strong Knowledge of CI tools such Bamboo or Jenkins. • Ability to work both independently and in groups in an energetic, diverse environment. • Debugging the system and fixing the production related issues. • Handles complex operational tasks and recommends process and technology changes. • Build monitor tools for production environments. • Expedient deployment of new systems. Capacity planning and support for increasing volumes and business growth. • Knowledge of networking and storage concepts. • Escalate / follow-up on permanent fix for development related issues. • Provide solutions for application automation. • Manage communication of system and application outages to the end users whenever required. • Resolve complex application and technical problems. • Build, test and install software in Dev, QA, Prod/DR environment. • Support complex efforts involving Analysis, Design, Development and testing of various application components Desired Experience/ Skills: • Bachelor's degree, preferably in Computer Science, Engineering, or Mathematics • Previous career roles in Support Analyst coupled with experience within the Financial industry at least 3+ yrs. • Expertise in operating windows and Linux environment with good command over any scripting language such as Shell, Perl, Python, etc. • Basic knowledge of infrastructure concepts. • Nice to understand Devops tools such Bamboo or Jenkins. • Hands-on experience in support of a real-time trading environment. • Knowledge of support applications that use high-performance messaging/middleware. • Strong analytical, and verbal and written communication skills. • Strong Knowledge of FIX protocol. • Java, C#, C++ development skills set, nice plus. Personal Attributes • Good communication skills, including the ability to write clearly. • Able to function effectively as a member of a team. • Proactive with respect to personal and technical development. The position is based in the City London. The duration of this contract is 12 months. The rate for this assignment is circa £400 per day. Please do send your CV to us in Word format along with you daily rate in GBP and availability.

Job Description 2 nd Level Application Support Engineer We are looking for a experienced technical engineer to join our growing Equities business. The platform you will be looking after is used by multiple trading desks servicing a diverse set of clients and instruments. As part of the wider platform team you will be working closely Developers along with technical, analysis and testing colleagues. Investigation and resolution of the work items at hand will require competent technical skills and a keen intellect. The business is a growth area, with current investments taking place in all of the technology, business and middle office areas. Primary Responsibilities: • Monitor application components. • Global support and includes weekend availability to troubleshoot production related issues and perform checkouts. • Expertise in operating windows and Linux environment with good command over any scripting language such as Shell, Perl, Python, etc. • Knowledge of configuration Management systems such as Ansible. • Strong Knowledge of CI tools such Bamboo or Jenkins. • Ability to work both independently and in groups in an energetic, diverse environment. • Debugging the system and fixing the production related issues. • Handles complex operational tasks and recommends process and technology changes. • Build monitor tools for production environments. • Expedient deployment of new systems. Capacity planning and support for increasing volumes and business growth. • Knowledge of networking and storage concepts. • Escalate / follow-up on permanent fix for development related issues. • Provide solutions for application automation. • Manage communication of system and application outages to the end users whenever required. • Resolve complex application and technical problems. • Build, test and install software in Dev, QA, Prod/DR environment. • Support complex efforts involving Analysis, Design, Development and testing of various application components Desired Experience/ Skills: • Bachelor's degree, preferably in Computer Science, Engineering, or Mathematics • Previous career roles in Support Analyst coupled with experience within the Financial industry at least 3+ yrs. • Expertise in operating windows and Linux environment with good command over any scripting language such as Shell, Perl, Python, etc. • Basic knowledge of infrastructure concepts. • Nice to understand Devops tools such Bamboo or Jenkins. • Hands-on experience in support of a real-time trading environment. • Knowledge of support applications that use high-performance messaging/middleware. • Strong analytical, and verbal and written communication skills. • Strong Knowledge of FIX protocol. • Java, C#, C++ development skills set, nice plus. Personal Attributes • Good communication skills, including the ability to write clearly. • Able to function effectively as a member of a team. • Proactive with respect to personal and technical development. The position is based in the City London. The duration of this contract is 12 months. The rate for this assignment is circa £400 per day. Please do send your CV to us in Word format along with you daily rate in GBP and availability.

Job Description 2 nd Level Application Support Engineer We are looking for a experienced technical engineer to join our growing Equities business. The platform you will be looking after is used by multiple trading desks servicing a diverse set of clients and instruments. As part of the wider platform team you will be working closely Developers along with technical, analysis and testing colleagues. Investigation and resolution of the work items at hand will require competent technical skills and a keen intellect. The business is a growth area, with current investments taking place in all of the technology, business and middle office areas. Primary Responsibilities: • Monitor application components. • Global support and includes weekend availability to troubleshoot production related issues and perform checkouts. • Expertise in operating windows and Linux environment with good command over any scripting language such as Shell, Perl, Python, etc. • Knowledge of configuration Management systems such as Ansible. • Strong Knowledge of CI tools such Bamboo or Jenkins. • Ability to work both independently and in groups in an energetic, diverse environment. • Debugging the system and fixing the production related issues. • Handles complex operational tasks and recommends process and technology changes. • Build monitor tools for production environments. • Expedient deployment of new systems. Capacity planning and support for increasing volumes and business growth. • Knowledge of networking and storage concepts. • Escalate / follow-up on permanent fix for development related issues. • Provide solutions for application automation. • Manage communication of system and application outages to the end users whenever required. • Resolve complex application and technical problems. • Build, test and install software in Dev, QA, Prod/DR environment. • Support complex efforts involving Analysis, Design, Development and testing of various application components Desired Experience/ Skills: • Bachelor's degree, preferably in Computer Science, Engineering, or Mathematics • Previous career roles in Support Analyst coupled with experience within the Financial industry at least 3+ yrs. • Expertise in operating windows and Linux environment with good command over any scripting language such as Shell, Perl, Python, etc. • Basic knowledge of infrastructure concepts. • Nice to understand Devops tools such Bamboo or Jenkins. • Hands-on experience in support of a real-time trading environment. • Knowledge of support applications that use high-performance messaging/middleware. • Strong analytical, and verbal and written communication skills. • Strong Knowledge of FIX protocol. • Java, C#, C++ development skills set, nice plus. Personal Attributes • Good communication skills, including the ability to write clearly. • Able to function effectively as a member of a team. • Proactive with respect to personal and technical development. The position is based in the City London. The duration of this contract is 12 months. The rate for this assignment is circa £400 per day. Please do send your CV to us in Word format along with you daily rate in GBP and availability.

Job Title: Senior Support Application Engineer Location: Remote, UK Salary: Competitive Job Type : Full Time, Permanent About The Role: Our 2nd Level Support team provides support to customers and business by researching, diagnosing, troubleshooting issues and resolving incidents for both Legacy & Next Gen Interact Platform in EU and North America region. We provide a specialised level (a deeper understanding of systems, technology and applications) of support to triage issues beyond basic troubleshooting that require a higher level of technical expertise. You will proactively monitor our platform health (dashboard, monitors, alerts, etc) to provide quick workaround for critical issues and keep business stakeholders updated promptly in case of any interruption. Our focus is production availability and stability to meet SLA and KPI metrics. Our team is available for 24*7 on-call support for any production outages and severity incidents. This position will provide 2LS (Second Level Support) to our global team. '-Provide production support for AWS Cloud & Nextgen Platform (Basic Java or any other programming skills, PL/SQL and basic Mobile app knowledge is mandatory)'-Develop and maintain PL/SQL scripts to retrieve data for troubleshooting, analysis and reporting'-Follow standards for IT Infra administration and AWS operation including the scheduling, running, monitoring, logging, management of errors'-Recovery from failures, and validation of outputs to target systems'-Experience with data modeling concepts and familiarity with data modeling & data configuration tools'-Sound Knowledge in API & Micro services'-Hands on experience in automating manual support operations'-Perform root cause analysis for application incidents'-Perform daily maintenance and monitoring tasks, which allow the smooth running of systems, and prevent problems from occurring'-Provide On call Support (as part of roster)'-Support Ticket (Incident) management'-Identify and develop utility software that can help automate and pro-actively manage the support status of business applications'-Assist with maintaining metrics, key performance indicators (KPIs) and service level agreements (SLAs) to highlight the data as a basis of operational analysis and decision making'-Contribute and maintain 2LS Support operations service guides, policies and procedures'-Participate in collaborative working relationships at all contact levels of the company; effectively communicate progress/challenges to appropriate personnel.'-Comply to information security/privacy compliance requirements and business needs into enterprise-wide data security/privacy standards and policy. Qualifications Required: '-Bachelor's degree or comparable experience may be considered in lieu of degree requirement.'-2+ years of IT experience with focus on support operations'-Exceptional verbal and written communications'-Demonstrated passion for problem solving; Ability to work autonomously in a fast-paced environment with multiple priorities and deadlines.'-Preferred experience with Atlassian products including JIRA and Confluence'-Preferred experience with various IT Service Desk technologies: including ServiceNow'-Must possess a high degree of integrity and maintain confidentiality of key information.'-Experience with distributed teams in various timezones.'-Knowledge of IT governance and operations. Candidates with experience or relevant job titles of; Electronics Engineer, Application Support Engineer, Technical Support Engineer, Application Support, Installation Support, Trouble Shooting, Applications Engineer, Computer Applications Engineer, will also be considered for this role.