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Permanent

IT Systems Desktop Support Engineer

Nexus Jobs Limited

Job Description IT Systems Network Support Engineer Our Client is a Bank based in Central London, are looking to recruit an IT Systems Support Engineer ideally with at least 2 years of experience in IT within the financial industry and overall 5 years of experience in IT. You will be working in a small team managing the day-to-day technology infrastructure to ensure that the Bank can operate efficiently. • Responsible for the maintenance of the IT infrastructure of the Bank by providing first line support of software, hardware and networking that incudes installation, configuration and troubleshooting • Manage day to day operational aspects of a project and scope • To design, plan and deploy IT projects to enhance the existing IT infrastructure and also any applications required by the bank. • End User Computing support for all staff. • Coordinator between the London Users and Group IT Security on all requests for systems access and to ensure that such permissions are provided promptly, are regularly updated and that the Group Access Matrix Protocol is followed at all times • Preserve the Assets of the Bank by implementing Disaster Recovery and back up procedures and ensuring that the standards comply with Group requirements • Provide IT support to ensure the smooth running of daily and periodic reports for the London Compliance team to ensure adherence to the Anti Money Laundering Provisions • Undertake Data Extraction for reporting requirements for all the other stakeholders at the bank • To monitor the CCTV, telephony systems and door access systems and to ensure that they are well maintained with proper backup and that relevant maintenance procedures are applied • Overall networking equipment monitoring (i.e. Network Switches, Firewall and other appliances) and support • To plan and carry out maintenance checks to ensure IT Operations, infrastructures are running smoothly and ensure daily routine task completeness • To maintain and ensure that the BCP site is always ready for continuous bank operations • To maintain the branch PABX system and to ensure that the recording system is always up and running at all times The following is a list of technical skills required for the role: Technical/Functional skills • Proficient in common operating systems • Windows 10, Windows Server 2016 and above • Redhat Linux based Operating System • Software proficiency • VMWare v6.7 and above • Veeam Backup and Replication • Symantec Endpoint Protection • Symantec Endpoint Encryption • ManageEngine Patch Manager Plus • Microsoft Office 365 • Networking (IT) • Cisco Switches and Routers • Fortigate Firewalls • LAN/WAN Routing • Hardware • Dell PowerEdge Servers • Dell PowerVault SAN Storage • Project management • Data analysis Bachelor or Master's degree or professional qualification in relevant discipline (IT/Information Systems/Computer Science/Technology/Programming/Information Science/System Engineering/Computing) The salary for this role is in the range £35K - £40K. The Client is a bank based in Central London. Please send your CV to us in Word format along with your salary and notice period.

Start date
Pay £35k-40k
Location London, England, United Kingdom
Contractor

Techbar/Desktop Support Engineer

LA International Computer Consultants Ltd

***SC Cleared***Techbar/Desktop Support Engineer6 Month contract initially Based: Onsite in Gloucester£200 - £220 p/d (via Umbrella company)We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We a great opportunity for a Techbar/Desktop Support Engineer on a great program of work. The Techbar IT Engineer plays a crucial role in ensuring smooth operation of organisation computer systems by providing technical assistance and support to end-users.The primary objective is to diagnose and resolve technical issues promptly, ensuring minimal downtime and maximum productivity. Implementation and maintenance of IT Infrastructure to meet the operation and project need.Key Responsibilities:* Troubleshooting and resolving issues relating to networks, applications, software, hardware, VPN's, Printers and mobile phones.* Managing incident queues* Handling calls with Customers, VIP user management* Vendor management* Responding in a timely fashion to reactive or proactive incidents* Recording and documenting incident tickets* Monitoring Phones, emails, Microsoft Team chat for any incoming incidents* Management of Win-10 devices (MMD - Microsoft Managed Devices)* Technical troubleshooting, issues identification and resolution of various services running in WIN-10 operating system.* Antivirus Management (Defender/McAfee)* Device movement from one desk to another as per requirement/project requirement.* Unpacking and Repackaging of Laptop/Desktop Delivery and putting shipping label for delivery at users desk/home/another office as part of device handover/collection* Help creating any technical project documentation, reporting and manuals* Building & deploying workstations (Laptops/Desktops) with the standard approved image* Providing Tech-Bar support for users queries/technical resolution.* Hardware Asset and CDM Management* IT Desk Moves, patching, training/meeting room setup, loan laptop management & setup.* Managing the IT kit retirement and moving the device to disposal area.* Printers - providing primary support including replacing consumables.* Active Directory group management, account unlocks and password resets.Key Skills & Experience:* Experience to troubleshoot issues on Windows 10 Operating systems.* Knowledge in Installing configuring Starlink satellite network devices * Experience in configuring iPhone/iPad* Creating or deleting ID's for Joiner/Leaver/Mover on Azure portal* Knowledge in new Microsoft Team creation in Teams admin portal* L1 Support knowledge of Application & SharePoint* L1 support troubleshoot office Apps.* Should have effective communications skills* Ability to multitask and time management skills* Should have Customer Service experience* Proven strong written and verbal communication and interpersonal skills.* Self-motivated and willingness to learn* Proven ability to work well with technical and non-technical staff across numerous areas.* Proven ability to work independently on multiple tasks with commitment and willingness to see issues through to resolution* Excellent problem solving and Root Cause Analysis skills* Proficiency in understanding, analysing and defining corrective actions any tickets raised by users* Understanding of virtualization and environments ability to understand Intune administration * Knowledge on supporting conference room devices * Knowledge on managing cloud printing * Managing asset inventory.* Desktop support experience on Microsoft Managed desktop environment * ITIL certifications or process knowledgeThis is an excellent opportunity on a great project of work, If you are looking for your next exciting opportunity, apply now for your CV to reach me directly, we will respond as soon as possible. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

Start date As soon as possible
Rate £200-220
Location Gloucester, England, United Kingdom

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