Find your next tech and IT Job or contract role.

Job Description Technical Support Engineer - Holborn London As a Technical Support Engineer you will have at least 2 to 5 years hands-on experience in Technical Support. You will provide effective, high-quality technical support to the Company's rapidly growing global customer base. The Technical Support Engineer is a natural problem solver who is able work patiently and efficiently with hundreds of customers, exponential traffic growth and millions of impressions per month. The role will involve supporting both technical and non-technical end users, while also contributing to programming and documentation projects, as required. This is a great position for someone early in their Development career: you have some experience in customer service and enjoy resolving people's problems. Main responsibilities and qualifications: Extremely strong communication and follow-up skills. You can speak both engineer and human. Speaks and writes English fluently. Self-driven and thrives in a fast-paced environment. Shows initiative; works hard and leads by example as part of a greater team. Brings new ideas to the table about the support process and architecture; is able to implement them if needed! Great organization skills and ability to plan ahead. Must be a creative problem solver; able to think outside the box when challenging support issues appear. Customer focused mentality required; you love helping other people and see how they make great use of our products. Awareness of API, iOS SDK, JS SDK Experience querying/searching databases, preferably MySQL/SQL. Moderate experience/understanding of web technologies, including CSS, HTML, and XML, and JavaScript language and concepts.. Familiarity with Git, such as GitHub, Bitbucket, or other version control platform. Troubleshooting (especially when time is of the essence). Strong ability to retrieve historical data from multiple sources. 2 - 5 years experience in customer service/support role Salary for this role will be £35K - £38K. Please send your CV to us in Word format along with salary.

Job Description UX Designer We require a UX Designer to join the design team and work along other designers, researchers, product owners and technologists in defining and developing digital products and platforms. You will be initiating and managing projects and lead the team forward in daily design tasks which include conducting workshops, user testing and prototyping. Key responsibilities • Synthesize qualitative and quantitative data to derive personas, use cases, concepts, user journeys and information architecture. • Create prototypes based on high-level business, functional, and technical requirements. • Collaborate with Engineering and Product Management to ensure the best creative solutions are realized, implemented and delivered. • Work along business analysts to complement user stories with design output • Work closely with Project manager and the team to ensure the sprint expectations are being respected and backlog defined. • Keep abreast of latest practices, techniques and emerging technologies within the industry and employ these to develop ideas and inspire creative concepts. • Act as a design and UX advocate internally and externally. • Work directly with the client on project scope and expectations. Experience • Bachelor's degree or equivalent. • UX designer with over 3 years work experience working for respected clients as a user experience designer, interaction designer, information architect, or similar role. • Understanding of the UX processes. • Experience in interface design for desktop, tablet, and mobile. • Experience of working in an Agile environment is desired. • Experience of working to strict deadlines. • Proven design track record. • Experience in designing user flows, wireframes and implementation instructions. • Ability to define key metrics and evaluate project success. • Portfolio of UX and design work. Skills • World class UX / interface design • Strong proof of concept, rapid prototyping, storyboarding and technical skills. • Excellent communication skills, written and oral. • Excellent presentation skills. • Ability to quickly turn around detailed wireframes and mock-ups in an iterative environment. • Proficiency in Sketch, Axure, Adobe CS, etc. • An understanding of HTML, CSS, JavaScript and other key web technologies. This is a 3 month assignment based in Holborn Central London. Please send your CV to us in Word format along with your daily rate and availability.

Job Description Senior Front End D3 Javascript Software Engineer - Holborn Our Client wants to recruit a Senior Front End Software Developer with at least 7 to 10 years expertise of working with D3 React and Javascript. You will be involved with creating sophisticated, robust and easy to use web apps whilst working in a close-knit team who solve complex problems, together. The Client works with very latest cutting edge Front End Technologies. You will be working to create data-heavy applications for the Company's principle client, a major management consultancy undergoing a large-scale digital transformation. Responsibilities • Delivering pixel-perfect, high-quality code in a timely manner. • Creating easy to use, easy to understand applications • Participate in technical discussions with technical leads and within your team. Key Skills Required: • Exceptional track record in delivering quality front end engineering solutions. • A thorough understanding of RXX XX XX XX XX and its core principles and workflows (such as Flux or Redux) • Data visualisation experience, including with D3.js • Experience with continuous integration, test automation, and monitoring You must have the following skills: • Strong proficiency in JavaScript, CSS, HTML including DOM manipulation and the JavaScript object model • Familiarity with RESTful APIs • Knowledge of modern authorization mechanisms, such as JSON Web Token • Familiarity with modern front-end build pipelines and tools • Experience with common front-end development tools such as Babel, Webpack, NPM, etc. • Familiarity with code versioning tools The Client is based in Holborn London. The salary for this role is in the range £70K - £90K. Please send your CV to us in Word format along with your salary and availability.

Job Description Senior UX Designer - Holborn London Currently, our London based design and innovation centre is looking for a lead UX designer. To join the design team and work along other designers, researchers, product owners and technologists in defining and developing digital products and platforms. The role will involve initiating and managing projects and lead the team forward in daily design tasks which include conducting workshops, user testing and prototyping. Key responsibilities • Synthesize qualitative and quantitative data to derive personas, use cases, concepts, user journeys and information architecture. • Create prototypes based on high-level business, functional, and technical requirements. • Collaborate with Engineering and Product Management to ensure the best creative solutions are realized, implemented and delivered. • Work along business analysts to complement user stories with design output • Work closely with Project manager and the team to ensure the sprint expectations are being respected and backlog defined. • Keep abreast of latest practices, techniques and emerging technologies within the industry and employ these to develop ideas and inspire creative concepts. • Act as a design and UX advocate internally and externally. • Work directly with the client on project scope and expectations. Experience • Bachelor's degree or equivalent. • UX designer with over 3 years work experience working for respected clients as a user experience designer, interaction designer, information architect, or similar role. • Understanding of the UX processes. • Experience in interface design for desktop, tablet, and enterprise software design. • Experience of working in an Agile environment is desired. • Experience of working to strict deadlines. • Proven design track record. • Experience in designing user flows, wireframes and implementation instructions. • Ability to define key metrics and evaluate project success. • Portfolio of UX and design work. Skills • World class UX / interface design • Strong proof of concept, rapid prototyping, storyboarding and technical skills. • Excellent communication skills, written and oral. • Excellent presentation skills. • Ability to quickly turn around detailed wireframes and mock-ups in an iterative environment. • Proficiency in Sketch, Axure, Adobe CS, etc. • An understanding of HTML, CSS, JavaScript and other key web technologies. The position will be based in Holborn London. The salary for this role will be in the range £50K - £60K + Benefits Please send your CV to us in Word format along with your salary and availability.

Job Description Lead UX Architect - Holborn London Our Client is a leading international consultant with offices scattered around the World. Currently, they are looking to recruit a UX Design Lead Architect for their London office. You must have be a design lead with a strong UX background, experience in Service Design and an interest in design strategy. We are looking for a seasoned, hands-on practitioner, with a can-do attitude. As a senior member of the team and design representative in the organisation, your focus will be on people - clients, users/customers, team and colleagues and on the process support and advocate for the existing systems, and with a critical eye improve upon them. You will be reporting to the Global Head of the XD Practice and programme delivery. EXPERIENCE • Senior designer with over 8 years work experience working for blue chip clients • as a Senior UX designer, Senior Product designer, UX architect, or a Service designer. • Design processes, agile development and lean UX. • Working collaboratively in an interdisciplinary team. • Creating omnichannel experiences - cross-platform and cross-device solutions. • Designing enterprise level, consumer grade digital services and products. • Ability to define key metrics and evaluate project success. • Working to strict deadlines. • Proven design track record and design agency experience. • Design degree or equivalent. You will be involved in leading pitches, presentations and support proposals. Create project estimates and plans Summary of Senior UX Architect Skills required: • Provide leadership in challenging situations through clarity, tact and diplomacy. • Ability to identify and communicate the commercial impact of design decisions. • Full command of the UX process and an understanding of the Service Design process. • Visual thinking, proof of concept, rapid prototyping, storyboarding and technical skills. • Attention to detail. • Ability to quickly turn around wireframes in an iterative environment. • Proficiency in Sketch, Axure, Adobe CS, etc. • An understanding of technology. Salary for this role will be in the range £70K - £85K + Benefits. Please send your CV to us in Word format along with your current salary and notice period/availability.

Job Description UX Design Consultant Our Client is looking to recruit a UX designer Consultant with 3 to 4 years UX Design experience. This is a consultancy role, advising a global player in Education on direction and execution of a number of products/projects, as part of the evolving digital strategy. It is essential that you are self-managed and organized, and able to effectively prioritize and advise multiple stakeholders. SKILLS • Excellent communication skills, written and oral. Excellent presentation skills. • Workshop facilitation. • UX and ethnographic research. • Ability to fluidly and confidently work in ambiguous situations. • Provide leadership in challenging situations through clarity, tact and diplomacy. • Ability to identify and communicate the commercial impact of design decisions. • Full command of the UX process is a must. An understanding of the Service Design purpose and process is a bonus. • Visual thinking, proof of concept, rapid prototyping, storyboarding and technical skills. • Attention to detail. • Ability to quickly turn around wireframes in an iterative environment. • Proficiency in Sketch, Axure, etc. • An understanding of technology. EXPERIENCE • Senior designer with over 4 years of work experience with blue chip clients as a UX designer, Product designer, UX architect, or a Service designer. • Design processes, agile development and lean UX. • Working collaboratively in an interdisciplinary team. • Creating omnichannel experiences - cross-platform and cross-device solutions. • Ability to define key metrics and evaluate project success. • Working to strict deadlines. • Proven design track record and design agency experience. • Design degree or equivalent. The duration of this assignment will be up to 2 months. The location is Holborn London. Please send your CV to us in Word format along with your daily rate and availability.

Job Description UX Designer - Holborn - Part-Time Our Client is seeking to recruit a part-time UX Designer for 20 hours per week. We are looking for a hands-on practitioner, with a can-do attitude and strong organizational skills. This is a consultancy role, advising a global player in Education on direction and execution of a number of products/projects, as part of the evolving digital strategy. It is essential that you are self-managed and organized, and able to effectively prioritize and advise multiple stakeholders. Your focus will be on people - clients, users/customers, and colleagues; and on the process - support and advocate best practice approaches, and adapt and pivot in order to achieve the most regardless of the context. The key skills for this role are as follows: SKILLS • Excellent communication skills, written and oral. Excellent presentation skills. • Workshop facilitation. • UX and ethnographic research. • Ability to fluidly and confidently work in ambiguous situations. • Provide leadership in challenging situations through clarity, tact and diplomacy. • Ability to identify and communicate the commercial impact of design decisions. • Full command of the UX process is a must. An understanding of the Service Design purpose and process is a bonus. • Visual thinking, proof of concept, rapid prototyping, storyboarding and technical skills. • Attention to detail. • Ability to quickly turn around wireframes in an iterative environment. • Proficiency in Sketch, Axure, etc. • An understanding of technology. EXPERIENCE • Senior designer with over 4 years of work experience with blue chip clients as a UX designer, Product designer, UX architect, or a Service designer. • Design processes, agile development and lean UX. • Working collaboratively in an interdisciplinary team. • Creating omnichannel experiences - cross-platform and cross-device solutions. • Ability to define key metrics and evaluate project success. • Working to strict deadlines. • Proven design track record and design agency experience. • Design degree or equivalent. The Client is based in Holborn Central London. The salary for this role will be in the range £25K - £30K Please do send your CV to us in Word format along with your availability and salary.

Job Description Power BI Developer Our Client is looking to recruit a Power BI Developer with at least 5 years experience. Must have experience of full project life cycle. The company is based in Holborn in London. Rate will be circa £350 - £400 per day. This is a 3 month contract assignment based in Holborn London. Please send your CV to us in Word format along with your daily rate and availability.

Job Description Senior Solutions Architect with Pre Sales Experience Our Client is an international consultancy with over 3000 employees. They are now looking to recruit a Senior Solutions Architect with some Pre-Sales experience to be based at the Company's Central London Offices. You will extensive and deep Expertise in following Application Development areas: • Expertise in application architecture using modern technologies such as cloud native development, 12 factor Apps, microservices, serverless, API management, Kafka, etc. • Deep knowledge of Microservices, Containers, REST APIs development, API Management tools (e.g. MuleSoft, Apigee), Kafka • Solution architect with broad expertise in wide range of digital technologies in areas of application platform development, web and mobile development, cloud, integration, security, etc. • Application dev experience with at least one of the cloud providers - Amazon AWS or MS Azure • Understanding of distributed computing paradigm and exposure to building highly scalable systems. • Experience with platform modernization and cloud migration projects • Expertise in Agile development methodologies like TDD, BDD, Performance/Load testing etc. • DevOps experience - CI/CD, Test Automation, Containerization - tools and processes • Should be conversant with emerging technologies - chatbots, voice/conversational interfaces, RPA, Machine Learning, etc. • In-depth, hands-on experience in developing web /mobile applications or platform with either Java/J2EE or .NET tech stack and database technologies such as Oracle, MySQL, etc. • Exposure to polyglot programming languages like Scala, Python and Golang will be a plus • Ability to read/write code and expertise with various design patterns • Have used NoSQL database such as MongoDB, Cassandra, etc. Work on opportunities along with sales, practice, delivery teams through the pre-sales process • Develop customer proposals - solution architecture, pitch decks, estimating solution effort, resourcing and timelines • Translate requirements into solution architecture diagrams, implementation roadmap, delivery approach and other artifacts • Understand business & technology issues /challenges and translate that to modern technology solutions • Engage with business and IT groups to align solution architecture with strategic business direction • Build a trusted advisor relationship with business and technology leaders Stay periodically engaged throughout the entire project lifecycle to ensure ongoing alignment to established solution vision • Bachelors or master's degree in engineering (computer, electronics, etc.) • 20+ years of Solutions Architecture experience (or equivalent enterprise architecture experience) and in customer-facing roles • Vertical domain knowledge in Financial Services will be an advantage • Excellent written and verbal communication skills • Experience in client-driven large-scale application platform implementation projects • Experience and desire to work in a global delivery environment Ability to travel up to 40% Familiarity with architecture modeling tools. TOGAF experience / certification desired but not necessary • Proven track record of designing / developing scalable solutions at the enterprise level • Demonstrated success in quickly understanding business needs and aligning it to technology solutions • Experience delivering solutions using an Agile / Scrum methodology Strong communications skills (e.g. active listening, requirements elicitation, oral, written, presentation, workshop facilitation, consensus building) The Clients offices as based in Holborn - Central London. The salary for this position will be based on expertise and will be in the range £90K - £120K. Please do send your CV to us in Word format along with you salary and availability.

Job Description MS Dynamics 365 CRM Project Director Our Client is looking to recruit MS Dynamics 365 CRM expert Project Director with at least 7 to 10 years proven track record. The Client is moving their CRM data from a platform called Wattle to Selinesoft - so any experience of either or both of these CRM's would be handy but NOT essential. The core skills the Client wants you to bring to the project is MS Dynamics 365 CRM expertise with implementation skills. You will work with 4 key stakeholder departments in the business which are IT, Marketing, Finance and Policy. Your will organise the project plans coupled with the overview and project plan documents relating to the Clients MS Dynamics CRM data. This is a 6 month assignment. The Client would like to see Prince 2, Agile and MS Dynamics certification. Must have a degree. The Client is based in Holborn London. The rate for this assignment will be circa £650 - £850 per day. Please do send your CV to us in Word format.

Job Description Senior UX Lead Architect - Holborn London Our Client is a leading international consultant with offices scattered around the World. Currently, they are looking to recruit a UX Design Lead Architect for their London office. You must have be a design lead with a strong UX background, experience in Service Design and an interest in design strategy. We are looking for a seasoned, hands-on practitioner, with a can-do attitude. As a senior member of the team and design representative in the organisation, your focus will be on people - clients, users/customers, team and colleagues and on the process support and advocate for the existing systems, and with a critical eye improve upon them. You will be reporting to the Global Head of the XD Practice and programme delivery. EXPERIENCE • Senior designer with over 8 years work experience working for blue chip clients • as a Senior UX designer, Senior Product designer, UX architect, or a Service designer. • Design processes, agile development and lean UX. • Working collaboratively in an interdisciplinary team. • Creating omnichannel experiences - cross-platform and cross-device solutions. • Designing enterprise level, consumer grade digital services and products. • Ability to define key metrics and evaluate project success. • Working to strict deadlines. • Proven design track record and design agency experience. • Design degree or equivalent. You will be involved in leading pitches, presentations and support proposals. Create project estimates and plans Summary of Senior UX Architect Skills required: • Provide leadership in challenging situations through clarity, tact and diplomacy. • Ability to identify and communicate the commercial impact of design decisions. • Full command of the UX process and an understanding of the Service Design process. • Visual thinking, proof of concept, rapid prototyping, storyboarding and technical skills. • Attention to detail. • Ability to quickly turn around wireframes in an iterative environment. • Proficiency in Sketch, Axure, Adobe CS, etc. • An understanding of technology. Salary for this role will be in the range £65K - £80K + Benefits. Please send your CV to us in Word format along with your current salary and notice period/availability.

Job Description Senior UX Lead Architect - Holborn London Our Client is a leading international consultant with offices scattered around the World. Currently, they are looking to recruit a UX Design Lead Architect for their London office. You must have be a design lead with a strong UX background, experience in Service Design and an interest in design strategy. We are looking for a seasoned, hands-on practitioner, with a can-do attitude. As a senior member of the team and design representative in the organisation, your focus will be on people - clients, users/customers, team and colleagues and on the process support and advocate for the existing systems, and with a critical eye improve upon them. You will be reporting to the Global Head of the XD Practice and programme delivery. EXPERIENCE • Senior designer with over 8 years work experience working for blue chip clients • as a Senior UX designer, Senior Product designer, UX architect, or a Service designer. • Design processes, agile development and lean UX. • Working collaboratively in an interdisciplinary team. • Creating omnichannel experiences - cross-platform and cross-device solutions. • Designing enterprise level, consumer grade digital services and products. • Ability to define key metrics and evaluate project success. • Working to strict deadlines. • Proven design track record and design agency experience. • Design degree or equivalent. You will be involved in leading pitches, presentations and support proposals. Create project estimates and plans Summary of Senior UX Architect Skills required: • Provide leadership in challenging situations through clarity, tact and diplomacy. • Ability to identify and communicate the commercial impact of design decisions. • Full command of the UX process and an understanding of the Service Design process. • Visual thinking, proof of concept, rapid prototyping, storyboarding and technical skills. • Attention to detail. • Ability to quickly turn around wireframes in an iterative environment. • Proficiency in Sketch, Axure, Adobe CS, etc. • An understanding of technology. Salary for this role will be in the range £65K - £85K + Benefits. Please send your CV to us in Word format along with your current salary and notice period/availability.

Job Description SharePoint Developer Our Client is looking to recruit a Sharepoint Developer with at least 5 years experience. Must have experience of full project life cycle. The company is based in Holborn in London. Rate will be circa £350 - £400 per day. This is a 3 month contract assignment based in Holborn London. Please send your CV to us in Word format along with your daily rate and availability.

Job Description Senior Solutions Architect Our Client is an international consultancy with over 3000 employees. They are now looking to recruit a Senior Solutions Architect to be based at the Company's Central London Offices. You will extensive and deep Expertise in following Application Development areas: \" Expertise in application architecture using modern technologies such as cloud native development, 12 factor Apps, microservices, serverless, API management, Kafka, etc. \" Deep knowledge of Microservices, Containers, REST APIs development, API Management tools (e.g. MuleSoft, Apigee), Kafka \" Solution architect with broad expertise in wide range of digital technologies in areas of application platform development, web and mobile development, cloud, integration, security, etc. \" Application dev experience with at least one of the cloud providers - Amazon AWS or MS Azure \" Understanding of distributed computing paradigm and exposure to building highly scalable systems. \" Experience with platform modernization and cloud migration projects \" Expertise in Agile development methodologies like TDD, BDD, Performance/Load testing etc. \" DevOps experience - CI/CD, Test Automation, Containerization - tools and processes \" Should be conversant with emerging technologies - chatbots, voice/conversational interfaces, RPA, Machine Learning, etc. \" In-depth, hands-on experience in developing web /mobile applications or platform with either Java/J2EE or .NET tech stack and database technologies such as Oracle, MySQL, etc. \" Exposure to polyglot programming languages like Scala, Python and Golang will be a plus \" Ability to read/write code and expertise with various design patterns \" Have used NoSQL database such as MongoDB, Cassandra, etc. \" Work on opportunities along with sales, practice, delivery teams through the pre-sales process \" Develop customer proposals - solution architecture, pitch decks, estimating solution effort, resourcing and timelines \" Translate requirements into solution architecture diagrams, implementation roadmap, delivery approach and other artifacts \" Understand business & technology issues /challenges and translate that to modern technology solutions \" Engage with business and IT groups to align solution architecture with strategic business direction \" Build a trusted advisor relationship with business and technology leaders Stay periodically engaged throughout the entire project lifecycle to ensure ongoing alignment to established solution vision \" Bachelors or master's degree in engineering (computer, electronics, etc.) \" 20+ years of Solutions Architecture experience (or equivalent enterprise architecture experience) and in customer-facing roles \" Vertical domain knowledge in Financial Services will be an advantage \" Excellent written and verbal communication skills \" Experience in client-driven large-scale application platform implementation projects \" Experience and desire to work in a global delivery environment Ability to travel up to 40% \" Familiarity with architecture modeling tools. TOGAF experience / certification desired but not necessary \" Proven track record of designing / developing scalable solutions at the enterprise level \" Demonstrated success in quickly understanding business needs and aligning it to technology solutions \" Experience delivering solutions using an Agile / Scrum methodology Strong communications skills (e.g. active listening, requirements elicitation, oral, written, presentation, workshop facilitation, consensus building) The Clients offices as based in Holborn - Central London. The salary for this position will be based on expertise and will be in the range £70K - £100K. Please do send your CV to us in Word format along with you salary and availability.

End User Computing Engineer: Pay of £35,678 plus 28.97% employer pension contributions, flexible hours, and great work life balance. DWP. Digital with Purpose, This is a great opportunity to join our community of experts at DWP Digital as an End User Computing Engineer. End User Computing is how we describe all the stuff that might otherwise be called Help Desk, or Tech Support, or Desktop support. It's everything from rolling out and optimising new hardware, to solving day to day user issues. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year, to support some of the most vulnerable people in our society. We're driving a once-in-a-generation transformation of government services used by millions of people. We're using fresh ideas and leading-edge technologies to create innovative, scalable and user-centric digital solutions. Delivery. Work. Projects. If you want pace, variety, challenge and the chance to help people with IT solutions, then you've come to the right place. You'll be part of our User Support Services team. We lead, run and maintain effective and efficient 1st line support, providing high quality, consistent Digital support services to circa 94k DWP colleagues and some exec support to our VIPs. You'll be based at our Caxton House Tech Bar, the role involves providing face to face Level 1 IT support to colleagues on-site in our London hub. We deliver via an Omni channel support model that includes Voice, an On-line Portal and On-site Services. You'll be joining of a thriving Service Management community. We'll give you access to all the support and learning you need to grow your skills and career, and to help your team be at their best. What are we looking for? We're looking for people with incident management experience and we will assess you against the following three things from our list of 'Behaviours'. Communicating and Influencing Working Together Making Effective Decisions Details. Wages. Perks. This role will be based in our brilliant digital hub in London. In return for your skills, we offer a competitive salary of £35,678. You'll be eligible for a brilliant civil service pension with employer contributions worth 28.97%. You'll get a generous leave package starting at 24 days , rising to 26 after 1 year, plus all the usual bank holidays, and the option to take extra days off on flexi leave. We also have a broad benefits package built around your work-life balance which includes: Flexible working, flexi hours and flexi days Hybrid working: some time in a hub with the team, some time at home Family-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket Sports and social activities Working in an award-winning environment and culture Professional development, coaching, mentoring and career progression opportunities Click 'Apply' for more information and to start an application on Civil Service Jobs.

Lead Service Designer Pay up to £83,957, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Lead Service Designer to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work, and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Understand user needs and help others to do understand them too, so that collectively we can design Universal Credit and other services to support those needs. Align and lead the communication with Lead Product Managers and policy colleagues to define the user journey and articulate the vision for products and services. Engage and manage stakeholder needs across different areas with a focus on heading discussions at senior departmental level. Demonstrate strong working knowledge of service design in practice as a recognised industry expert and help others to understand its value for both service users and in helping the Department to meet its business objectives. Lead design direction based on evidence. Drive the creation of high-quality service design deliverables, including personas, experience maps, insights packs, user flow maps, and service blueprints. Analyse research findings, data, insight gathering, critical thinking and concept generation. Understand as-is service design and identify improvement opportunities. Analyse pain points within services and communicate and share design solutions that fulfil user needs and business outcomes. Drive the communication of insights and stories around the strategy and concepts being designed to senior stakeholders and management. Use prototyping methods to communicate and share ideas and concepts with real users to encourage collaboration and iterative processes. Lead the adoption of best practice and build a strong open and collaborative culture within the Department and feed into the design community. Analyse and identify cost saving opportunities whilst implementing best practice service design. Define the service design approach and key items on the design agenda, working to implement best practice. Actively provide support and mentor team members whilst developing appropriate training to support designers. Lead the capability and promote service design in and beyond the Department. Support recruitment for the DWP Digital Product design community. You and your role As a Lead Service Designer, you will be the forefront of emerging policy and business strategy for our Universal Credit (UC) service, leading and supporting a team of service designers to create user-centric systems and services, guided by evidence. You will be shaping our design strategy, transforming insights in design concepts, leveraging protoyping methods to share ideas and drive collaboration. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Leeds, London and Manchester, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £83,957. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £24,363 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100) Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.