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Senior User Researcher
Senior User Researcher Pay up to £66,058 , plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Senior User Researcher to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work, and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Experience as a user researcher or appropriate experience in other fields of research. Experience of advising colleagues on the best research tools and methods to use to assure best practice in research. Experience of collaborating with other researchers on research projects. Experience of championing, planning and conducting research approaches which are inclusive of all users. Experience and understanding of the ethical and data governance requirements of conducting research. Experience of working with senior stakeholders/clients. Experience of persuading others on the value of research, defending research findings and challenging others on the use of research. Experience of working with constraints and adapting approaches to mitigate against constraints. You and your role This Senior User Researcher role is part of our Hybrid Cloud Services (HCS) team. You'll be leading on the planning and execution of strategic research activities, defining issues faced by the HCS team and users. You have the skills and knowledge to choose and implement the right research strategies, guiding and supporting your team of user researchers. We want you to make sure that the quality, efficiency and accuracy of the research conducted remains high, and that we're representing users effectively, as well as working with the wider research community to define and share best practices. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £66,058. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £19,090 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100) Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
Senior User Researcher
Senior User Researcher Pay up to £66,058 , plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Senior User Researcher to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work, and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Experience as a user researcher or appropriate experience in other fields of research. Experience of advising colleagues on the best research tools and methods to use to assure best practice in research. Experience of collaborating with other researchers on research projects. Experience of championing, planning and conducting research approaches which are inclusive of all users. Experience and understanding of the ethical and data governance requirements of conducting research. Experience of working with senior stakeholders/clients. Experience of persuading others on the value of research, defending research findings and challenging others on the use of research. Experience of working with constraints and adapting approaches to mitigate against constraints. You and your role This Senior User Researcher role is part of our Hybrid Cloud Services (HCS) team. You'll be leading on the planning and execution of strategic research activities, defining issues faced by the HCS team and users. You have the skills and knowledge to choose and implement the right research strategies, guiding and supporting your team of user researchers. We want you to make sure that the quality, efficiency and accuracy of the research conducted remains high, and that we're representing users effectively, as well as working with the wider research community to define and share best practices. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £66,058. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £19,090 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100) Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
Senior User Researcher
Senior User Researcher Pay up to £66,058 , plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Senior User Researcher to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work, and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Experience as a user researcher or appropriate experience in other fields of research. Experience of advising colleagues on the best research tools and methods to use to assure best practice in research. Experience of collaborating with other researchers on research projects. Experience of championing, planning and conducting research approaches which are inclusive of all users. Experience and understanding of the ethical and data governance requirements of conducting research. Experience of working with senior stakeholders/clients. Experience of persuading others on the value of research, defending research findings and challenging others on the use of research. Experience of working with constraints and adapting approaches to mitigate against constraints. You and your role This Senior User Researcher role is part of our Hybrid Cloud Services (HCS) team. You'll be leading on the planning and execution of strategic research activities, defining issues faced by the HCS team and users. You have the skills and knowledge to choose and implement the right research strategies, guiding and supporting your team of user researchers. We want you to make sure that the quality, efficiency and accuracy of the research conducted remains high, and that we're representing users effectively, as well as working with the wider research community to define and share best practices. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £66,058. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £19,090 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100) Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
Senior User Researcher
Senior User Researcher Pay up to £66,058 , plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Senior User Researcher to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work, and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Experience as a user researcher or appropriate experience in other fields of research. Experience of advising colleagues on the best research tools and methods to use to assure best practice in research. Experience of collaborating with other researchers on research projects. Experience of championing, planning and conducting research approaches which are inclusive of all users. Experience and understanding of the ethical and data governance requirements of conducting research. Experience of working with senior stakeholders/clients. Experience of persuading others on the value of research, defending research findings and challenging others on the use of research. Experience of working with constraints and adapting approaches to mitigate against constraints. You and your role This Senior User Researcher role is part of our Hybrid Cloud Services (HCS) team. You'll be leading on the planning and execution of strategic research activities, defining issues faced by the HCS team and users. You have the skills and knowledge to choose and implement the right research strategies, guiding and supporting your team of user researchers. We want you to make sure that the quality, efficiency and accuracy of the research conducted remains high, and that we're representing users effectively, as well as working with the wider research community to define and share best practices. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £66,058. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £19,090 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100) Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
User Researcher - Transport
We're looking for an exceptional User Researcher to help us make a difference to our planet. As our User Researcher, the job may be suitable for hybrid working, which is where an employee works part of the week in the office and part of the week from home. This is a voluntary, non-contractual arrangement and the location advertised will be your contractual place of work. Our opportunity is full time, 37 hours per week. Our people are at the heart of what we do and we'll do our best to agree a working pattern that works for everyone. World changing work From science to technology, from meteorology to management, and from planning to communication, our expertise helps us stand out as the authority on weather accuracy and climate prediction. We help individuals, industries and government to make better decisions to stay safe and thrive. This is the Met Office. This is who we are. We're a force for good - focusing on our environmental and social impact We're experts by nature - always learning and developing to do things better We live and breathe it - putting our purpose at the heart of decision-making We're better together - understanding partnerships and inclusivity make us greater We keep evolving - pushing boundaries to make tomorrow better for our customers Your world of expertise You will be working in the Transport team who build, and support regulated and commercial services for the Transport industry, which provide socio-economic benefit to the UK. A key remit is our role within the Aviation sector and our status as a World Area Forecast Centre. As a User Researcher you will plan, design and carry out research activities with our users which will help the team get a deep understanding of the people we are building our services for. You will be embedded in a multidisciplinary team and will represent the voice of our diverse range of users by using user-centred methodologies to uncover their needs. You will form part of the Met Office dedicated user-centred design team, championing user-centred best practice within projects to help build a user focused culture. Your key duties: Plan user research activities for the Transport team Recruit and schedule participants for user research activities Conduct user research to provide insights that inform the creation and maintenance of our products and services Involve your team in user research to help everyone develop a deep understanding of our users Analyse and synthesise user research findings using a range of methodologies and techniques, involving your team and stakeholders Create clear findings that help your team continuously improve the service, based on data and evidence Present findings and user insights to stakeholders, teams and users to help align and inform decision-making Be an active member of the user-centred practice to support a user-centred culture across the organisation Why join us Our work is life-changing, often life-saving and always life-enhancing. The Met Office is Great Place to Work UK certified. We are also featured on their 'Best Workplaces in Tech' 2023 and 2024 lists, as well as their '54 Best Workplaces for Women' 2023 list. As our User Researcher, your total reward package will be up to £49,806 annually, which includes: £33,794 base pay An outstanding Civil Service pension, with an average employer contribution of 28.97% Recruitment Retention Allowance (RRA) you will be paid £2,200 per annum as a market supplement to reflect the demand for your skills. Whilst in post, you will be paid this market driven allowance from April 2024 until September 2025 in your monthly pay Annual Leave starting at 27.5 days (plus Bank Holidays) rising to 32.5 days (plus Bank Holidays) after 5 years and option to buy or sell up to 5 days per year of annual leave Essential Criteria, skills and experience: Inclusive research. You can understand and demonstrate experience in user research methods and ensure research has a clearly defined scope and purpose. You understand when to use these methods and how to apply them correctly. You can effectively involve your team in research activities. As a 'force for good', you understand the need for accessible services and can include many kinds of users in inclusive research activities. Analysis and synthesis. You understand how to apply techniques for the analysis of research data and synthesis of findings. You can effectively involve your team in analysis and synthesis. You can present clear findings that colleagues can understand and use. Agile research practices. You have experience working in multidisciplinary agile teams and can design and conduct your research so the findings are embedded into an agile workflow. You understand the benefits of iterative processes and align with our value 'we keep evolving'. Stakeholder relationship management . 'We're better together', this means you can identify important stakeholders and communicate with them clearly and regularly. You can tailor your communication to stakeholders' needs and work with them to reach evidence-based consensus. User-centred practice and advocacy . You can be an active member and advocate of the user-centred design community to encourage a user focused culture. You share your research insights with your team and champion an evidence-based approach to decision making. How to apply If you share our values, we'd love to hear from you! Click apply to begin your application. Please complete your career history and provide evidence against each of the essential criteria in the supporting statement questionnaire. We recommend candidates use the CARL method (Context, Action, Result and Learning) for presenting evidence of experience and skills. Closing date 15/01/2025 at 23:59 with first stage interviews commencing from week commencing 27 January 2025. You will hear from us once the closing date has passed. As part of our commitment to redeploying staff, certain candidates will be given priority status in the application process. How we can help If you have any questions or would like to discuss this opportunity further, please contact us at . If you're considering applying and need support to do so, please get in touch. You can request adjustments either within your application or by contacting us. Should you be offered an interview, please be aware there may be a selection exercise which could include a presentation, written test or a scenario-based activity. You can select in your application to be considered under the Disability Confident Scheme. To be invited to interview/assessment under this scheme, your application must meet the essential criteria for the role. We understand that great minds don't always think alike and as an equal opportunities employer we welcome applications from those with all protected characteristics. We recruit on merit, fairness, and open competition in line with the Civil Service Code. We can only accept applications from those eligible to live and work in the UK - please refer to GOV.UK for information. We require Security clearance, for which you need to have resided in the UK for at least 3 of the last 5 years to be eligible. You will need to achieve full security clearance within your first 6 months with us.
HCD User Researcher
HCD User Researcher Position Description At CGI, we deliver impactful solutions that help our clients transform their organisations. As one of the largest independent IT and business consulting firms in the world, we foster innovation, collaboration, and professional growth. We are now seeking a creative and skilled User Researcher to join our team and shape the future of open-source projects. CGI has been recognized in the Sunday Times Best Places to Work List 2024 and named one of the 'World's Best Employers' by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, and a share scheme (3.5% + 3.5% matching), which makes you a partner, not just an employee. We are committed to fostering an inclusive environment and building a diverse community of tech talent. We encourage everyone to pursue a career in our sector, including those from the Armed Forces, and we are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. When you join us, you'll be part of a friendly, open community of experts. We will provide you with the training and support needed to take your career to new heights. All applicants must hold or be prepared to undergo National Security Vetting (NSV) Security Check (SC) level. Your future duties and responsibilities We are looking for a driven individual who thrives on exploring new ideas and delivering valuable insights through research. You will play a key role in our UX and design projects, working alongside multi-functional teams to create solutions that are grounded in the needs of users and aligned with business objectives. In this role, you will have the autonomy to make a real difference and the support to continuously develop your skills. Your work will directly influence our culture, inspire our clients and colleagues, and elevate the profile of UX research within CGI. Key Tasks: • Lead user research activities: Plan and conduct research sessions, interviews, testing, and surveys to uncover actionable insights that inform the design process. • Collaborate with cross-functional teams: Partner with UX/UI Designers, Strategists, and Product Owners to create personas, user journeys, service blueprints, affinity maps, and other visual artefacts. • Translate business goals into research objectives: Work closely with project teams to identify challenges and opportunities, ensuring that research goals are tied to business and design outcomes. • Drive data-informed design decisions: Organise findings into meaningful patterns, relationships, and recommendations to optimise existing knowledge and deliver measurable value. • Support design ideation: Leverage user flows and interactions to contribute to the development of intuitive and effective user experiences. • Champion continuous improvement: Monitor project progress, foster a culture of agility and learning, and stay informed about the latest tools and methodologies. Required qualifications to be successful in this role • Expertise in qualitative and quantitative research techniques, including usability testing, surveys, and stakeholder interviews. • Experience producing visual deliverables such as personas, service blueprints, and user journeys. • An understanding of UX/UI design principles and how research connects with the design process. • Experience using collaboration tools such as Mural, FigJam, and Figma, and a willingness to adopt new technologies. • Proven experience working within multi-disciplinary teams to deliver impactful results. • A creative thinker with a background in design, who thrives on problem-solving and innovation. • A motivated self-starter who adapts quickly to new industries, including government, insurance, and energy retail. • A practical understanding of the differences between academic research and the challenges of industry-focused work. Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because... You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
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