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Job Title: Senior IT Support Technician Location: Birmingham Salary: £30,505 - £33,882 per annum - SS4 Job type: Permanent, Full time University College Birmingham is proud to have been voted 5th in the Post Graduate Education category in the prestigious 2024 Whatuni Student Choice Awards . The awards are voted for and by students showcasing the incredible relationships we foster here at University College Birmingham between Staff and Students. We are TEF rated Silver, with a Good Ofsted rating. University College Birmingham has a unique collaborative partnership with the University of Warwick - Ranked ninth in the 2024 Guardian League Tables and 67th in the World QS University Rankings 2024. The Role: University College Birmingham is looking for a talented, experienced and driven Information Technology professional to join our growing Digital IT Services Department as a Senior IT Support Technician. The Technicians team within the Digital IT Services department provide an excellent 1st and 2nd line support to students and staff across campus. The department is growing, with the technological estate going through a transformation phase to implement a more modern digital infrastructure. This is an exciting time to join the team working with the latest technologies across the University campus. The ideal candidate will have solid experience of hardware and software, working with a large diverse customer base with excellent troubleshooting and technical problem-solving skills. Benefits: •Generous allocation of annual leave •26 days' paid leave per year•12 Bank Holidays & Concessionary Days •Excellent Local Government •Employer Contributions - LGPS - 20.9% •Subsidised private healthcare provided by Aviva including a Digital GP Service.•Employee Assistance Programme inclusive of counselling services, financial wellbeing support and bereavement support•Annual health MOTs with our Registered Nurse•Excellent staff development opportunities including professional qualification sponsorship•A variety of salary sacrifice schemes including car, technology and cycle. •Heavily-subsidised on-site car parking in central Birmingham•Free on-site gym membership Extra Information: All applicants for employment at the University will be expected to demonstrate an understanding of the principles of Safeguarding and the PREVENT agenda in the context of further and higher education. Closing Date - Sunday 5th January 2025. Interview Dates - TBC. UCB is an equal opportunities employer. Please click APPLY to be redirected to our website to complete an application form. Candidates with the relevant experience or job title of; Senior 1st Line IT Support Engineer, SQL, Senior IT Technician, Senior IT Support Engineer, IT Service Engineer, Senior IT Service Desk Technician, Senior IT Services Manager, 1st Line Helpdesk Engineer, Senior Support Engineer, Senior Support Technician, Desk Support, IT Support Technician, Support Technician, IT Support Engineer, Senior Technical Support, Senior IT Support, IT Systems Engineer, IT Systems Support, may also be considered for this role.

IT Support Technician Southwell, Nottinghamshire - On-Site £ Competitive Salary + Progression + Holidays + Benefits This is an excellent opportunity for a 1st/2nd Line IT Support Technician to join a growing manufacturing company offering progression and the chance to work with multi-national sites. This company are a global leader in advanced materials and solutions, they specialise in providing cutting-edge products and services to industries such as aerospace, automotive, electronics, and medical devices. In this varied role you will be responsible for providing first and second-line support for hardware, software, and network issues throughout the business. Equally, you will be involved in configuring systems and devices, maintaining infrastructure and general system maintenance. Document collection is also key to this role where you will be responsible for collecting, organising, and validating shop floor data, such as production data, machine performance, and downtime tracking. The ideal candidate will have a strong familiarity with IT infrastructure, network technologies (LAN, WAN, WI-FI), and security protocols. Along with a solid knowledge of Windows, Microsoft 365, and other standard office applications. A proven track record in manufacturing ERP such as EFACS is beneficial to your success within the role. Lastly, excellent troubleshooting and problem-solving skills are also required. This is a fantastic opportunity for an IT Support Technician to join a business at an exciting time of growth, offering a great working environment and progression. The Role: • Provide 1st & 2nd Line IT Support • Configure systems and maintain infrastructure • Collect, organise, and validate shop floor data • Ensure accurate data entry into ERP systems The Person: • Strong familiarity with IT infrastructure and network technologies • Solid knowledge of Windows, Microsoft 365, and other office applications • Proven track record in manufacturing ERP (EFACS) • Excellent troubleshooting and problem solving skills Reference Number: BBBH245147 To apply for this role or for to be considered for further roles, please click \"Apply Now\" or contact Tom McLaughlin at Rise Technical Recruitment This vacancy is being advertised by Rise Technical Recruitment Ltd. The services of Rise Technical Recruitment Ltd are that of an Employment Agency Rise Technical Recruitment Ltd regrets to inform that our client can only accept applications from engineering candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed.

Job Description IT Support Technician Purpose The role of IT Support Technician will lead and manage all day-to-day IT 2 nd and 3 rd line support activities for Schools. The IT Support Technician will liaise with School staff, the IT Service Desk and other 3 rd line support teams to identify, prioritise, own and resolve all IT support and service requests. The IT Support Technician will work closely with the Projects teams to assist with the seamless delivery of technology transition projects This position is a UK role and will be required to support other schools/sites as requested by the UK Service Delivery Manager. Key Responsibilities • Provide 2 nd and 3 rd line support to UK School staff and students • Support Transformation Projects • Work alongside and support strategic technical delivery and IT Solutions Strategy • Carry out routine BAU maintenance of all computer hardware and network services to maintain agreed availability. • Respond to and resolve IT faults and requests through onsite visits and remote support tools to agreed service levels. • Install and configure approved computer hardware and licensed software, following agreed policies and procedures. • Maintain site documentation, including hardware and software inventories, to ensure accuracy of information, legal and financial compliance. • Manage staff and student user accounts following agreed policies and procedures. • Monitor and maintain server back-ups to ensure system and user data is protected and secure. • Monitor IT (physical and network) security and report any risks or incidents to School Head teachers, IT Manager • Any other reasonably requested duties Person Specification • Exceptional customer service and communication skills, including written and verbal. • Excellent interpersonal skills including communicating effectively and professionally with people at all levels of the organization. • Effective communication skills in a technical respect with other IT professionals, and in non-technical terms with other colleagues • Self-motivation, effective time management and the ability to work unsupervised. • Must be able to use initiative and work under pressure, consistently employing a customer centric approach to resolving all IT issues. • Demonstrable methodical problem solving, excellent analytical skills and creative thinking. • Able to demonstrate good judgement and decision-making skills in resolving issues in challenging situations, knowing when to sign post, escalate and resolve issues. • Experience in establishing new processes and procedures as well as following those already in place and always looking for improvements. • A desire to, and demonstrable experience of supporting teaching and learning • Project team member skills • Effective engagement with IT service partners and 3rd parties • A clean UK driving license. Technical Skills • Windows Server 2012/2016 • Windows 10 • Active Directory support • Office365 • Microsoft Office 2013/2016 suites • LAN & WAN technologies and protocols, including VLAN, wireless, DNS and DHCP. • SIMS.net and SOLUS3 support • AV and interactive boards and screens • Shared printing solutions • Desktop/Server Hardware support and troubleshooting • Apple device management and support Experience • Experience of working in a Service Desk environment (2nd - 3rd line support role) • Experience of working in the education or similar sector is preferable. • ITIL preferred but not essential. Key Competencies Role Specific • Work Planning and Scheduling • Time Management • Listening and Organisation • Training, Mentoring and Delegating • Problem Identification and Solution • Process Improvement Safeguarding Responsibilities • To comply with safeguarding policies, procedures and code of conduct • To demonstrate a personal commitment to safeguarding and student/colleague wellbeing • To ensure that any safeguarding concerns or incidents are reported appropriately in line with policy. • To engage in safeguarding training when required Remuneration • Competitive salary • Contributory pension scheme • Private healthcare • Life assurance • School fee discount • Professional development • 25 days holiday (pro-rata'd to part time) You will be based between 2 schools in Milton Keynes. The salary will be circa £28K - £30K + Benefits. Please do send your CV to us in Word format along with your salary and notice period.

Job Description IT Support Technician Purpose The role of IT Support Technician will lead and manage all day-to-day IT 2 nd and 3 rd line support activities for Schools. The IT Support Technician will liaise with School staff, the IT Service Desk and other 3 rd line support teams to identify, prioritise, own and resolve all IT support and service requests. The IT Support Technician will work closely with the Projects teams to assist with the seamless delivery of technology transition projects This position is a UK role and will be required to support other schools/sites as requested by the UK Service Delivery Manager. Key Responsibilities • Provide 2 nd and 3 rd line support to UK School staff and students • Support Transformation Projects • Work alongside and support strategic technical delivery and IT Solutions Strategy • Carry out routine BAU maintenance of all computer hardware and network services to maintain agreed availability. • Respond to and resolve IT faults and requests through onsite visits and remote support tools to agreed service levels. • Install and configure approved computer hardware and licensed software, following agreed policies and procedures. • Maintain site documentation, including hardware and software inventories, to ensure accuracy of information, legal and financial compliance. • Manage staff and student user accounts following agreed policies and procedures. • Monitor and maintain server back-ups to ensure system and user data is protected and secure. • Monitor IT (physical and network) security and report any risks or incidents to School Head teachers, IT Manager • Any other reasonably requested duties Person Specification • Exceptional customer service and communication skills, including written and verbal. • Excellent interpersonal skills including communicating effectively and professionally with people at all levels of the organization. • Effective communication skills in a technical respect with other IT professionals, and in non-technical terms with other colleagues • Self-motivation, effective time management and the ability to work unsupervised. • Must be able to use initiative and work under pressure, consistently employing a customer centric approach to resolving all IT issues. • Demonstrable methodical problem solving, excellent analytical skills and creative thinking. • Able to demonstrate good judgement and decision-making skills in resolving issues in challenging situations, knowing when to sign post, escalate and resolve issues. • Experience in establishing new processes and procedures as well as following those already in place and always looking for improvements. • A desire to, and demonstrable experience of supporting teaching and learning • Project team member skills • Effective engagement with IT service partners and 3rd parties • A clean UK driving license. Technical Skills • Windows Server 2012/2016 • Windows 10 • Active Directory support • Office365 • Microsoft Office 2013/2016 suites • LAN & WAN technologies and protocols, including VLAN, wireless, DNS and DHCP. • SIMS.net and SOLUS3 support • AV and interactive boards and screens • Shared printing solutions • Desktop/Server Hardware support and troubleshooting • Apple device management and support Experience • Experience of working in a Service Desk environment (2nd - 3rd line support role) • Experience of working in the education or similar sector is preferable. • ITIL preferred but not essential. Key Competencies Role Specific • Work Planning and Scheduling • Time Management • Listening and Organisation • Training, Mentoring and Delegating • Problem Identification and Solution • Process Improvement Safeguarding Responsibilities • To comply with safeguarding policies, procedures and code of conduct • To demonstrate a personal commitment to safeguarding and student/colleague wellbeing • To ensure that any safeguarding concerns or incidents are reported appropriately in line with policy. • To engage in safeguarding training when required Remuneration • Competitive salary • Contributory pension scheme • Private healthcare • Life assurance • School fee discount • Professional development • 25 days holiday (pro-rata'd to part time) You will be based between 2 schools in Milton Keynes. The salary will be circa £28K - £30K + Benefits. Please do send your CV to us in Word format along with your salary and notice period.

Job Description IT Support Technician Our Client is an Entertainment, a live entertainment platform that owns and operates over 100 major music festivals in the UK, Europe and Australia. They are looking to hire an IT Support Technician to work within the UK division of the business. This role offers a self-starting candidate the ability to support a dynamic and fast-growing business, with future opportunities for personal development and career growth within the group. The IT Support Technician will report to the Director of Information Technology, and will support users both at global head office in Central London and in our operating businesses across the UK. The role will be instrumental in ensuring that users benefit from the highest standards of service, including with regards to information security, system availability and change management. Our current core tech stack consists of MS365 + Azure AD, XX XX XX XX XX, Airtable, Zoom (+ Zoom Phone), Slack and Salesforce and we support user access to Google Workspace together with various other line of business products. Prior experience administering Azure Active Directory tenancies would be particularly valuable, together with exposure to deployment and maintenance of security tools such as endpoint management and anti-virus. We support both Windows and Mac devices and our users access our services both on corporate machines and BYOD. We are 100% cloud native with no on-premises systems. Specific tasks will include: • First line support for users both in person and via support channels. Resolve or escalate issues • Hardware setup and configuration, patching and upgrades • Support audio-visual / conference room equipment and printers • Monitoring and maintaining local networking equipment such as access points, firewalls etc • Responsible for maintenance and upkeep of our backup Infrastructure, including laptops and relevant server(s) and other designated cloud backup locations. • Provide timely report to senior management on progress of dedicated tasks, or on-going activities. • Configuration and monitoring of core systems • Administration for IT processes such as: • Support ticketing • Equipment inventories • Hardware purchases, repairs and disposals • Joiner-Mover-Leaver process • Managing license count • Assisting with change projects such as data migration, office reconfiguration and platform or service changes Personal Attributes: Detail and precision in aspects of approach to tasks Ability to prioritise conflicting workflows Team player, ability to communicate effectively with non-technical users and senior management Excellent presentation and time keeping Experience 3 years experience in equivalent setting Microsoft Office 2019+ support essential Mac (iOS) support exposure desirable Exposure to endpoint device management systems desirable S Azure support essential Good documentation and analytical skills, with a passion for end-user satisfaction. Evidence of commitment to training and knowledge The Client is based in Central London with some attendance at operating business offices elsewhere in London and across the UK. This is a 3 month contract assignment for 3 days per week initially. The rate will depend on your experience but will be in the range £150 to £200 per day. Do send your CV to us in Word format along with your daily rate and availability.

Job Description IT Support Technician - UK Our Client is an Entertainment, a live entertainment platform that owns and operates over 100 major music festivals in the UK, Europe and Australia. They are looking to hire an IT Support Technician to work within the UK division of the business. This role offers a self-starting candidate the ability to support a dynamic and fast-growing business, with future opportunities for personal development and career growth within the group. The IT Support Technician will report to the Director of Information Technology, and will support users both at global head office in Central London and in our operating businesses across the UK. The role will be instrumental in ensuring that users benefit from the highest standards of service, including with regards to information security, system availability and change management. Our current core tech stack consists of MS365 + Azure AD, XX XX XX XX XX, Airtable, Zoom (+ Zoom Phone), Slack and Salesforce and we support user access to Google Workspace together with various other line of business products. Prior experience administering Azure Active Directory tenancies would be particularly valuable, together with exposure to deployment and maintenance of security tools such as endpoint management and anti-virus. We support both Windows and Mac devices and our users access our services both on corporate machines and BYOD. We are 100% cloud native with no on-premises systems. Specific tasks will include: • First line support for users both in person and via support channels. Resolve or escalate issues • Hardware setup and configuration, patching and upgrades • Support audio-visual / conference room equipment and printers • Monitoring and maintaining local networking equipment such as access points, firewalls etc • Responsible for maintenance and upkeep of our backup Infrastructure, including laptops and relevant server(s) and other designated cloud backup locations. • Provide timely report to senior management on progress of dedicated tasks, or on-going activities. • Configuration and monitoring of core systems • Administration for IT processes such as: • Support ticketing • Equipment inventories • Hardware purchases, repairs and disposals • Joiner-Mover-Leaver process • Managing license count • Assisting with change projects such as data migration, office reconfiguration and platform or service changes Personal Attributes: Detail and precision in aspects of approach to tasks Ability to prioritise conflicting workflows Team player, ability to communicate effectively with non-technical users and senior management Excellent presentation and time keeping Experience 3 years experience in equivalent setting Microsoft Office 2019+ support essential Mac (iOS) support exposure desirable Exposure to endpoint device management systems desirable S Azure support essential Good documentation and analytical skills, with a passion for end-user satisfaction. Evidence of commitment to training and knowledge The Client is based in Central London with some attendance at operating business offices elsewhere in London and across the UK. The salary is in the range £30K - £35K. Do send your CV to us in Word format along with your salary and availability.

Job Description IT Support Technician - UK Our Client is an Entertainment, a live entertainment platform that owns and operates over 100 major music festivals in the UK, Europe and Australia. They are looking to hire an IT Support Technician to work within the UK division of the business. This role offers a self-starting candidate the ability to support a dynamic and fast-growing business, with future opportunities for personal development and career growth within the group. The IT Support Technician will report to the Director of Information Technology, and will support users both at global head office in Central London and in our operating businesses across the UK. The role will be instrumental in ensuring that users benefit from the highest standards of service, including with regards to information security, system availability and change management. Our current core tech stack consists of MS365 + Azure AD, XX XX XX XX XX, Airtable, Zoom (+ Zoom Phone), Slack and Salesforce and we support user access to Google Workspace together with various other line of business products. Prior experience administering Azure Active Directory tenancies would be particularly valuable, together with exposure to deployment and maintenance of security tools such as endpoint management and anti-virus. We support both Windows and Mac devices and our users access our services both on corporate machines and BYOD. We are 100% cloud native with no on-premises systems. Specific tasks will include: • First line support for users both in person and via support channels. Resolve or escalate issues • Hardware setup and configuration, patching and upgrades • Support audio-visual / conference room equipment and printers • Monitoring and maintaining local networking equipment such as access points, firewalls etc • Responsible for maintenance and upkeep of our backup Infrastructure, including laptops and relevant server(s) and other designated cloud backup locations. • Provide timely report to senior management on progress of dedicated tasks, or on-going activities. • Configuration and monitoring of core systems • Administration for IT processes such as: • Support ticketing • Equipment inventories • Hardware purchases, repairs and disposals • Joiner-Mover-Leaver process • Managing license count • Assisting with change projects such as data migration, office reconfiguration and platform or service changes Personal Attributes: Detail and precision in aspects of approach to tasks Ability to prioritise conflicting workflows Team player, ability to communicate effectively with non-technical users and senior management Excellent presentation and time keeping Experience 3 years experience in equivalent setting Microsoft Office 2019+ support essential Mac (iOS) support exposure desirable Exposure to endpoint device management systems desirable S Azure support essential Good documentation and analytical skills, with a passion for end-user satisfaction. Evidence of commitment to training and knowledge The Client is based in Central London with some attendance at operating business offices elsewhere in London and across the UK. You will be required to work in the office at least 3 days per week. The salary is in the range £30K - £45K. Do send your CV to us in Word format along with your daily rate and availability.

Job Description IT Support Technician Purpose The role of IT Support Technician will lead and manage all day-to-day ICT 2 nd and 3 rd line support activities for multiple schools as directed by the ICT Network Manager and/or ICT Schools Manager. The Support Technician will liaise with Head Office and School staff, the IT Service Desk and other 3 rd line support teams to identify, prioritise, own and resolve all IT support and service requests. Key Responsibilities • Provide 2 nd and 3 rd line support to UK staff, schools staff and students • Carry out routine maintenance of all computer hardware and network services to maintain agreed availability. • Respond to and resolve IT faults and requests through onsite visits and remote support tools to agreed service levels. • Install and configure approved computer hardware and licensed software, following agreed policies and procedures. • Maintain site documentation, including hardware and software inventories, to ensure accuracy of information, legal and financial compliance. • Manage staff and student user accounts following agreed policies and procedures. • Monitor and maintain server back-ups to ensure system and user data is protected and secure. • Monitor IT (physical and network) security and report any risks or incidents to School Head teachers, Network Manager or Schools IT Manager • Any other reasonably requested duties Person Specification • Exceptional customer service and communication skills, including written and verbal. • Excellent interpersonal skills including communicating effectively and professionally with people at all levels of the organization. • Effective communication skills in a technical respect with other IT professionals, and in non-technical terms with other colleagues • Self-motivation, effective time management and the ability to work unsupervised. • Must be able to use initiative and work under pressure, consistently employing a customer centric approach to resolving all IT issues. • Demonstrable methodical problem solving, excellent analytical skills and creative thinking. • Able to demonstrate good judgement and decision-making skills in resolving issues in challenging situations, knowing when to sign post, escalate and resolve issues. • Experience in establishing new processes and procedures as well as following those already in place and always looking for improvements. • A desire to, and demonstrable experience of supporting teaching and learning • Effective engagement with IT service partners and 3rd parties Technical Skills • Windows Server 2012/2016/2019 • Windows 10 • Active Directory support • Office365 • LAN & WAN technologies and protocols, including VLAN, wireless, DNS and DHCP. • SIMS.net and SOLUS3 support • Mobile device support including Apple, Windows, and Android tablets • AV and interactive boards and screens • Shared printing solutions • Desktop/Server Hardware support and troubleshooting • Apple device management and support Experience • Flexible working, travel to support multiple sites/offices. • Experience of working in a Service Desk environment (2nd or 3rd line support role) • Experience of working in the education or similar sector is preferable. • ITIL preferred but not essential. Key Competencies Role Specific • Work Planning and Scheduling • Time Management • Listening and Organisation • Training, Mentoring and Delegating • Problem Identification and Solution • Process Improvement Safeguarding Responsibilities • To comply with safeguarding policies, procedures and code of conduct • To demonstrate a personal commitment to safeguarding and student/colleague wellbeing • To ensure that any safeguarding concerns or incidents are reported appropriately in line with policy. • To engage in safeguarding training when required This will be a 2 to 3 months contract initially. The position will be in North London. Please do send your CV to us in Word format along with your daily rate and availability.

Job Description IT Support Technician Purpose The role of IT Support Technician will lead and manage all day-to-day ICT 2 nd and 3 rd line support activities for multiple schools as directed by the ICT Network Manager and/or ICT Schools Manager. The Support Technician will liaise with Head Office and School staff, the IT Service Desk and other 3 rd line support teams to identify, prioritise, own and resolve all IT support and service requests. Key Responsibilities • Provide 2 nd and 3 rd line support to UK staff, schools staff and students • Carry out routine maintenance of all computer hardware and network services to maintain agreed availability. • Respond to and resolve IT faults and requests through onsite visits and remote support tools to agreed service levels. • Install and configure approved computer hardware and licensed software, following agreed policies and procedures. • Maintain site documentation, including hardware and software inventories, to ensure accuracy of information, legal and financial compliance. • Manage staff and student user accounts following agreed policies and procedures. • Monitor and maintain server back-ups to ensure system and user data is protected and secure. • Monitor IT (physical and network) security and report any risks or incidents to School Head teachers, Network Manager or Schools IT Manager • Any other reasonably requested duties Person Specification • Exceptional customer service and communication skills, including written and verbal. • Excellent interpersonal skills including communicating effectively and professionally with people at all levels of the organization. • Effective communication skills in a technical respect with other IT professionals, and in non-technical terms with other colleagues • Self-motivation, effective time management and the ability to work unsupervised. • Must be able to use initiative and work under pressure, consistently employing a customer centric approach to resolving all IT issues. • Demonstrable methodical problem solving, excellent analytical skills and creative thinking. • Able to demonstrate good judgement and decision-making skills in resolving issues in challenging situations, knowing when to sign post, escalate and resolve issues. • Experience in establishing new processes and procedures as well as following those already in place and always looking for improvements. • A desire to, and demonstrable experience of supporting teaching and learning • Effective engagement with IT service partners and 3rd parties Technical Skills • Windows Server 2012/2016/2019 • Windows 10 • Active Directory support • Office365 • LAN & WAN technologies and protocols, including VLAN, wireless, DNS and DHCP. • SIMS.net and SOLUS3 support • Mobile device support including Apple, Windows, and Android tablets • AV and interactive boards and screens • Shared printing solutions • Desktop/Server Hardware support and troubleshooting • Apple device management and support Experience • Flexible working, travel to support multiple sites/offices. • Experience of working in a Service Desk environment (2nd or 3rd line support role) • Experience of working in the education or similar sector is preferable. • ITIL preferred but not essential. Key Competencies Role Specific • Work Planning and Scheduling • Time Management • Listening and Organisation • Training, Mentoring and Delegating • Problem Identification and Solution • Process Improvement Safeguarding Responsibilities • To comply with safeguarding policies, procedures and code of conduct • To demonstrate a personal commitment to safeguarding and student/colleague wellbeing • To ensure that any safeguarding concerns or incidents are reported appropriately in line with policy. • To engage in safeguarding training when required This will be a 2 to 3 months contract initially. The position will be in North London. Please do send your CV to us in Word format along with your daily rate and availability.

Job Description IT Support Technician - UK Our Client is an Entertainment, a live entertainment platform that owns and operates over 100 major music festivals in the UK, Europe and Australia. They are looking to hire an IT Support Technician to work within the UK division of the business. This role offers a self-starting candidate the ability to support a dynamic and fast-growing business, with future opportunities for personal development and career growth within the group. The IT Support Technician will report to the Director of Information Technology, and will support users both at global head office in Central London and in our operating businesses across the UK. The role will be instrumental in ensuring that users benefit from the highest standards of service, including with regards to information security, system availability and change management. Our current core tech stack consists of MS365 + Azure AD, XX XX XX XX XX, Airtable, Zoom (+ Zoom Phone), Slack and Salesforce and we support user access to Google Workspace together with various other line of business products. Prior experience administering Azure Active Directory tenancies would be particularly valuable, together with exposure to deployment and maintenance of security tools such as endpoint management and anti-virus. We support both Windows and Mac devices and our users access our services both on corporate machines and BYOD. We are 100% cloud native with no on-premises systems. Specific tasks will include: • First line support for users both in person and via support channels. Resolve or escalate issues • Hardware setup and configuration, patching and upgrades • Support audio-visual / conference room equipment and printers • Monitoring and maintaining local networking equipment such as access points, firewalls etc • Responsible for maintenance and upkeep of our backup Infrastructure, including laptops and relevant server(s) and other designated cloud backup locations. • Provide timely report to senior management on progress of dedicated tasks, or on-going activities. • Configuration and monitoring of core systems • Administration for IT processes such as: • Support ticketing • Equipment inventories • Hardware purchases, repairs and disposals • Joiner-Mover-Leaver process • Managing license count • Assisting with change projects such as data migration, office reconfiguration and platform or service changes Personal Attributes: Detail and precision in aspects of approach to tasks Ability to prioritise conflicting workflows Team player, ability to communicate effectively with non-technical users and senior management Excellent presentation and time keeping Experience 3 years experience in equivalent setting Microsoft Office 2019+ support essential Mac (iOS) support exposure desirable Exposure to endpoint device management systems desirable S Azure support essential Good documentation and analytical skills, with a passion for end-user satisfaction. Evidence of commitment to training and knowledge The Client is based in Central London with some attendance at operating business offices elsewhere in London and across the UK. The salary is in the range £30K - £35K. Do send your CV to us in Word format along with your salary and availability.

Job Description IT Support Technician Our Client is an Entertainment, a live entertainment platform that owns and operates over 100 major music festivals in the UK, Europe and Australia. They are looking to hire an IT Support Technician to work within the UK division of the business. This role offers a self-starting candidate the ability to support a dynamic and fast-growing business, with future opportunities for personal development and career growth within the group. The IT Support Technician will report to the Director of Information Technology, and will support users both at global head office in Central London and in our operating businesses across the UK. The role will be instrumental in ensuring that users benefit from the highest standards of service, including with regards to information security, system availability and change management. Our current core tech stack consists of MS365 + Azure AD, XX XX XX XX XX, Airtable, Zoom (+ Zoom Phone), Slack and Salesforce and we support user access to Google Workspace together with various other line of business products. Prior experience administering Azure Active Directory tenancies would be particularly valuable, together with exposure to deployment and maintenance of security tools such as endpoint management and anti-virus. We support both Windows and Mac devices and our users access our services both on corporate machines and BYOD. We are 100% cloud native with no on-premises systems. Specific tasks will include: • First line support for users both in person and via support channels. Resolve or escalate issues • Hardware setup and configuration, patching and upgrades • Support audio-visual / conference room equipment and printers • Monitoring and maintaining local networking equipment such as access points, firewalls etc • Responsible for maintenance and upkeep of our backup Infrastructure, including laptops and relevant server(s) and other designated cloud backup locations. • Provide timely report to senior management on progress of dedicated tasks, or on-going activities. • Configuration and monitoring of core systems • Administration for IT processes such as: • Support ticketing • Equipment inventories • Hardware purchases, repairs and disposals • Joiner-Mover-Leaver process • Managing license count • Assisting with change projects such as data migration, office reconfiguration and platform or service changes Personal Attributes: Detail and precision in aspects of approach to tasks Ability to prioritise conflicting workflows Team player, ability to communicate effectively with non-technical users and senior management Excellent presentation and time keeping Experience 3 years experience in equivalent setting Microsoft Office 2019+ support essential Mac (iOS) support exposure desirable Exposure to endpoint device management systems desirable S Azure support essential Good documentation and analytical skills, with a passion for end-user satisfaction. Evidence of commitment to training and knowledge The Client is based in Central London with some attendance at operating business offices elsewhere in London and across the UK. This is a 3 month contract assignment for 3 days per week initially. The rate will depend on your experience but will be in the range £150 to £200 per day. Do send your CV to us in Word format along with your daily rate and availability.

Job Description IT Support Technician - UK Our Client is an Entertainment, a live entertainment platform that owns and operates over 100 major music festivals in the UK, Europe and Australia. They are looking to hire an IT Support Technician to work within the UK division of the business. This role offers a self-starting candidate the ability to support a dynamic and fast-growing business, with future opportunities for personal development and career growth within the group. The IT Support Technician will report to the Director of Information Technology, and will support users both at global head office in Central London and in our operating businesses across the UK. The role will be instrumental in ensuring that users benefit from the highest standards of service, including with regards to information security, system availability and change management. Our current core tech stack consists of MS365 + Azure AD, XX XX XX XX XX, Airtable, Zoom (+ Zoom Phone), Slack and Salesforce and we support user access to Google Workspace together with various other line of business products. Prior experience administering Azure Active Directory tenancies would be particularly valuable, together with exposure to deployment and maintenance of security tools such as endpoint management and anti-virus. We support both Windows and Mac devices and our users access our services both on corporate machines and BYOD. We are 100% cloud native with no on-premises systems. Specific tasks will include: • First line support for users both in person and via support channels. Resolve or escalate issues • Hardware setup and configuration, patching and upgrades • Support audio-visual / conference room equipment and printers • Monitoring and maintaining local networking equipment such as access points, firewalls etc • Responsible for maintenance and upkeep of our backup Infrastructure, including laptops and relevant server(s) and other designated cloud backup locations. • Provide timely report to senior management on progress of dedicated tasks, or on-going activities. • Configuration and monitoring of core systems • Administration for IT processes such as: • Support ticketing • Equipment inventories • Hardware purchases, repairs and disposals • Joiner-Mover-Leaver process • Managing license count • Assisting with change projects such as data migration, office reconfiguration and platform or service changes Personal Attributes: Detail and precision in aspects of approach to tasks Ability to prioritise conflicting workflows Team player, ability to communicate effectively with non-technical users and senior management Excellent presentation and time keeping Experience 3 years experience in equivalent setting Microsoft Office 2019+ support essential Mac (iOS) support exposure desirable Exposure to endpoint device management systems desirable S Azure support essential Good documentation and analytical skills, with a passion for end-user satisfaction. Evidence of commitment to training and knowledge The Client is based in Central London with some attendance at operating business offices elsewhere in London and across the UK. You will be required to work in the office at least 3 days per week. The salary is in the range £30K - £45K. Do send your CV to us in Word format along with your daily rate and availability.

Job Title: Network Analyst Location: Sheffield Salary: Competitive Job type: Full Time - Permanent. An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence! Overview We have an exciting opportunity for you to become an integral member of the TNS Global NOC. You will be part of an operations team providing first line support, partner escalation and incident management across the TNS network. You will be responsible for the monitoring and support of our the TNS customer network environment (providing a robust global network for the payments processing of thousands of customers) - and should be conversant in the role of upkeeping high availability networks, along with providing timely resolutions and quality assurance for customers. Responsibilities Working closely with your peers and teams in the UK, the US and Asia, you will provide a first point of contact for fault support and assistance - to meet the expectations of our customers and their defined SLAs on a 12x7x365 basis. •Proactive monitoring and management of the TNS payments network.•Responsibility for monitoring the health of customer network connectivity, performance.•Logging of all service incidents in the incident management system.•Working all assigned tickets through to resolution, whilst providing timely updates and escalations through the lifecycle of the incident ticket.•Working closely with internal technical support groups and 3rd party organisations in support of service incidents.•Post incident impact analysis and support.•Provision of clear, consistent, and regular communication with internal and external customers.•Support change management activities across the TNS and partner networks. Qualifications Required skills •Experience in a Technical Support/Network Operations environment.•Experience with a ticketing system for fault tracking, for example Remedy or Salesforce.•Experience / knowledge of IP networking and WAN network protocols.•Experience and or knowledge with DSL, Wireless and Ethernet circuit technologies.•Understanding of GPRS, LTE and VPN technologies.•Analytical approach to fault-finding with proven ability to diagnose network problems.•Tenacious and inquisitive in investigating and applying corrective action.•Good personal organizational and developed time management skills.•Ability to work under pressure.•Professional working attitude - strong ability to communicate effectively with local and remote team members. Desirable skills •A working knowledge of the ITIL framework, or ITIL foundation certification.•Experienced with the following hardware, OS and networking protocols: Cisco, Digi, Virtual Access, Linux, IPSEC, VPN.•Experience with Fortinet products (FortiGates and FortiSwitches)•Understanding of SD-WAN solutions and cloud-based solutions such as AWS and Azure. If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about! TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. Candidates with the experience or relevant job titles of; IT Support Technician, 2nd Line Support Engineer, 2nd Line Support, 2nd Line Technical Support Advisor, 2nd Line Technical Support Analyst, IT Services, IT Desk Support, IT Support Technician, 2nd Line Support Engineer, IT Helpdesk Support, Helpdesk Support Technician, Helpdesk Analyst, IT Support Engineer, IT Desktop Support, Support Technician will also be considered for this role.

Job Title: Network Analyst Location: Sheffield Salary: Competitive Job type: Full Time - Permanent. An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence! Overview We have an exciting opportunity for you to become an integral member of TNS' global network support function. You will be part of an operations support team providing first line support, partner escalation and incident management across the TNS network. You will be responsible for the monitoring and support of our global payments network - and should be geared to the role of upkeeping high availability networks, along with providing timely resolutions and quality assurance for customers. Responsibilities Working closely with your peers you will aid a diverse range of incidents or issues in order to meet service availability SLAs. Working on a shift rota (12-hour day / night shifts) providing 24 x 7 x 365 operational support, you will be responsible for: '-Monitoring and management of the Global TNS Payments network.'-Responsible for monitoring the health of network connectivity and performance and logging of all service incidents in the incident management system'-Monitoring and troubleshooting of Linux servers hosting our payment application tools.'-Monitoring and troubleshooting of the IP network our payments service resides on, with focus on customer and partner connectivity.'-Working all assigned tickets through to resolution, whilst providing timely escalation, communication, and updates through the lifecycle of the incident ticket'-Engagement and management of 3rd party organisations in support of any given service incident'-Post incident impact analysis / support'-Support of change management activities'-Working closely with internal technical support groups in the effective management of ongoing service incidents Qualifications '-Experience with a ticketing system for fault tracking, for example Remedy or Salesforce.'-Working knowledge of network monitoring / event management systems, for example SolarWinds, Splunk, Thousand Eyes.'-Experience with Linux operating systems and command line interface'-Experienced with Cisco routers and switches - able to log on and perform fault diagnosis'-Understanding of typical IP routing protocols, BGP, EIGRP, OSPF, along with VPN and IPSEC protocols'-Analytical approach to fault-finding with proven ability to diagnose network problems'-Tenacious and inquisitive in investigating and applying corrective action'-Good personal organizational and developed time management skills'-Ability to work under pressure'-Professional working attitude - strong ability to communicate effectively with local and remote team members'-Experience in a Technical Support/Net Ops environment Desirable skills '-ITIL knowledge / foundation certification'-TCPDump / Wireshark packet capturing'-Experience with the following: Fortinet - FortiGates and FortiSwitches, understanding of SDWAN solutions, AWS, Azure, Netreo monitoring tools If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about! TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. Candidates with the experience or relevant job titles of; IT Support Technician, 2nd Line Support Engineer, 2nd Line Support, 2nd Line Technical Support Advisor, 2nd Line Technical Support Analyst, IT Services, IT Desk Support, IT Support Technician, 2nd Line Support Engineer, IT Helpdesk Support, Helpdesk Support Technician, Helpdesk Analyst, IT Support Engineer, IT Desktop Support, Support Technician will also be considered for this role.