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Desktop Support Engineer - 5 days onsite - INSIDE IR35 We are working exclusively with one of the largest Financial Services company's in the world. We are looking for an experienced Desktop Support Engineer to join another individual to look after the local office. Apart from the technical skills below the KEY requirement is high quality customer service. Expected Technical Experience: Microsoft Windows o/s (Windows 10) working knowledge of build, configuration and registry settings. Desktop hardware architecture. SCCM experience including OS deployment, application deployment, fault finding, monitoring and reporting. Microsoft Office suite configuration, templates, macros, add ins, advanced features and user preference configuration. Office 365, TEAMs, Exchange On line, One Drive and SharePoint. Active Directory basic administration, Group Policy Appsense (Environment Manager & App Manager, basic policy fault finding expertise) Messaging and collaboration tools an appreciation of the Microsoft Exchange environment, email client configuration such as MS Outlook. Email security products eg Retarus and an appreciation of white/black Listing Understanding of virtualisation technology eg VMWare Networks experience to include an understanding of LAN/WAN/vLAN and Wi Fi technologies, DHCP, DNS/WINS, PXE and VPN/remote connectivity. Telephony office based telephony services, VOIP, mobile device configuration, tethering and mobile peripherals. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website -hidden link-

Desktop Support Engineer Onsite 5 days a week Are you an experienced Desktop Support Engineer looking to join a globally recognised media organisation at the forefront of digital innovation? Our client, a household name in the entertainment industry, is seeking a dynamic and technically skilled IT professional to join their Technology team in their vibrant Shoreditch office. Key Responsibilities start="841" data end="941"> start="843" data end="941">Deliver high quality start="864" data end="902">Level 2 desktop and laptop support across hardware, OS, and applications. start="942" data end="1008"> start="944" data end="1008">Troubleshoot and maintain start="970" data end="1007">Mac and Windows operating systems. start="1009" data end="1067"> start="1011" data end="1067">Manage basic start="1024" data end="1040">DNS and DHCP configurations and issues. start="1068" data end="1153"> start="1070" data end="1153">Support and administer start="1093" data end="1117">Microsoft Office 365 (Outlook, Word, Excel, PowerPoint). start="1154" data end="1218"> start="1156" data end="1218">Use start="1160" data end="1180">Microsoft Intune for endpoint management and security. start="1219" data end="1297"> start="1221" data end="1297">Follow start="1228" data end="1251">ITIL best practices for incident, request, and change management. start="1298" data end="1350"> start="1300" data end="1350">Deploy and maintain desktop hardware and software. start="1351" data end="1417"> start="1353" data end="1417">Log and track issues via the start="1382" data end="1396">Freshworks service desk system. start="1418" data end="1481"> start="1420" data end="1481">Collaborate with global IT teams to resolve escalated issues. start="1482" data end="1544"> start="1484" data end="1544">Provide clear communication and user training when required. What We're Looking For start="1585" data end="1654"> start="1587" data end="1654">Strong background in start="1608" data end="1635">Level 2 Desktop Support (Level 3 a bonus). start="1655" data end="1726"> start="1657" data end="1726">Hands on experience supporting both start="1693" data end="1712">Mac and Windows environments. start="1727" data end="1789"> start="1729" data end="1789">Comfortable managing start="1750" data end="1770">Active Directory users and objects. start="1790" data end="1858"> start="1792" data end="1858">Solid knowledge of start="1811" data end="1824">DNS, DHCP, and start="1830" data end="1857">network troubleshooting. start="1859" data end="1928"> start="1861" data end="1928">Proficient with start="1877" data end="1891">Office 365 administration and end user support. start="1929" data end="1997"> start="1931" data end="1997">Familiarity with start="1948" data end="1958">Intune, start="1960" data end="1974">Freshworks, or similar platforms. start="1998" data end="2041"> start="2000" data end="2041">Working knowledge of start="2021" data end="2040">ITIL frameworks. start="2042" data end="2101"> start="2044" data end="2101">Excellent communicator with a start="2074" data end="2100">customer first mindset. start="2102" data end="2167"> start="2104" data end="2167">Confident, self sufficient, and thrives in collaborative teams. Desktop Support Engineer