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This is an exciting opportunity for a Technical Project Manager who has a background in IC Analogue and/or Mixed-Signal Design to join an exciting start-up in the memory space. This position is a unique opportunity in that, you will be able to remain hands-on and involved at the design stage and become an influential and crucial part in managing the complete end-to-end project. This will include, the complete project plan, budget, and KPI's As the Technical Project Manager, you will report directly to the CTO and manage cross-functional teams, working on the development of cutting-edge memory technology. To be successful in this Technical Project Manager position you will need to have the following experience • Extensive experience managing projects within analogue IC or Mixed Signal design • Ideally will have past experience or an understanding of memory technology • able to work onsite in London weekly If you are interested in discussing this position further, please contact Emily Click here to contact this recruiter Resources

Job Description Salesforce Support Consultant Our Client is looking to recruit a Salesforce SFDC Support Consultant with at least 5 to 8 years of experience in executing SFDC Support/Enhancement projects. You should have thorough knowledge and expertise in Salesforce Sales cloud functionalities. Should have Salesforce SFDC Certification. Any experience in working with Salesforce SFDC Lightning would be useful. Have good experience in release management/ITIL process. You must have the ability to support customers and handle complex support queries. The Client is based in the UK and this role can be remote. The rate will depend upon experience. Do send your CV to us in Word format along with your daily rate and availability.

Job Description Salesforce CRM SFDC Senior Consultant Our Client is looking to recruit a Salesforce CRM SFDC development and support Senior Consultant with at least 5 to 8 years experience of SFDC projects. You must have Salesforce SFDC Certification with PD1 or similar). Should have good design and debug skills. Must be able to design, code, unit test, performance test, debug, implement and support SXX XX XX XX XX applications and integrations. Able to analyze and fix support tickets. Follow best practices and perform configuration/code reviews. The Client is based in the UK and this role can be remote. The rate will depend upon experience. Do send your CV to us in Word format along with your daily rate and availability.

Data Architect6 months+RemoteInside IR35SC Clearance RequiredThe OpportunityOpportunity to work on an exciting Project with cutting edge technology, working fully remotely with longevity. Initial 6month contract with good chance of further extensions. Experience? Cloud Computing Platforms AWS (Proficiency in services like S3, EC2, Lamda, Redshift, RDS, EMR Cluster and IAM)? Programming Languages (PySpark, Python)? Big Data Processing Frameworks (Spark)? Data Modelling? Database Management and Advanced skill of SQL? ETL Process tools such as Apache, AWS Glue? BIG Data Technologies Familiar with Hadoop, Spark, Hive, SQS and DTO for processing large datasets? Data Pipeline and Workflow Management? Knowledge of Data Security best practice including encryption, access control? Infrastructure as Code (e.g., Terraform, CloudFormation)? DevOps and CI/CD Understanding of CI/CD pipelines, containerization (Docker)? Proficiency in using version control system like Git? Able to work within an agile environment? Able to communicate complex technical processes? Experience with monitoring and logging tools like AWS Cloud watch, Prometheus, Grafana.? Ability to optimize data pipelines and storage solutions for performance and cost efficiency.Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

Backend Software Engineer / Developer (C++ Linux) London / WFH to £300k+ Are you a backend focussed Software Engineer with C++ and Linux expertise? You could be progressing your career in a senior, hands-on role at a global systematic trading firm. As a Backend Software Engineer you will design, develop and optimise low latency, high throughput C++ trading systems for high frequency trading platforms. You'll be implementing and maintaining market data feed handlers, order entry systems and execution algorithms with a focus on reducing latency and ensuring the performance and reliability of trading systems. There are many complex technical challenges, you'll be collaborating with a highly talented to solve problems and push what is possible. Location / WFH: You'll join colleagues based in high spec offices with free breakfast and lunch at the onsite restaurant, with flexibility to work from home two days a week. About you: You have advanced C++ development skills including C++ 17, multi-threading, real-time systems and network programming You have experience of working on low latency trading systems within the cryptocurrency space You have a good understanding of C++ optimisation, ideally also have Template Metaprogramming knowledge You have a strong knowledge of Linux OS and distributed network architecture You have a good understanding of AWS You have a thorough knowledge of Computer Science fundamentals such as OOP, Design Patterns, Data Structures You're collaborative with excellent communication skills What's in it for you: As a Backend Software Engineer / Developer (C++ Linux) you will earn a competitive package: Salary to £300k Significant Bonus Pension Private Healthcare 25 days holiday Opportunity to work on Greenfield systems at the cutting Continual learning and development opportunities Apply now to find out more about this Backend Software Engineer / Developer (C++ Linux) opportunity. At Client Server we believe in a diverse workplace that allows people to play to their strengths and continually learn. We're an equal opportunities employer whose people come from all walks of life and will never discriminate based on race, colour, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The clients we work with share our values.

Job Description Senior Salesforce Developer - City London We are currently looking to recruit a Senior Salesforce Developer with at least 2 to 5 years proven experience in working and developing with Salesforce • 2/3 years on Salesforce projects; • 2 + year of Zuora implementation with customization experience in Z - Force Quote and Z - Force 360; • 2+ years of experience in Apex, Visualforce, Javascript and JQuery development; • Extensive integration experience using different integration methodologies in Salesforce and Zuora and in using ETL tools (Informatics cloud an asset); • Salesforce Certified Developer (DEV 401); • Salesforce Certified Administrator (ADM 201); • Salesforce Certified Sales Cloud Consultant (plus); QUALIFICATIONS: • IT college degree (or equivalent); • 2-3 years' experience in Zuora and Salesforce. This is a 6 month contract based in the City London. Please send your CV to us in Word format.

Job Description HRIS Workday Technical Consultant Analyst - Central London Our Client is looking to recruit an HRIS Workday Technical Consultant Analyst with at least 2 years experience of HRIS Workday. Reporting to the HRIS Manager, the Workday Consultant Analyst will ensure and maintain the integrity of the Clients HR Systems - including Workday, Cornerstone, HR Portal & Avature. Provide day to day support to the HR team by creating/maintaining supervisory & cost centre hierarchies; reassigning unassigned tasks; reviewing role assignments, creating user accounts, setting up delegations, etc. Assisting in troubleshooting issues, testing of existing processes to determine root causes of issues. Support the HR Ops team in using system based business processes. Create ad hoc reports, run reports, schedule reports, create dashboards Review of integration failures (hires, job requisitions, etc) Data validation / data clean up (creating reports, analysis of data, upload of data) Create and maintain information systems documentation and training materials Testing of new features & processes and support ad hoc HR projects Must have proven experience of working with the Workday system and defining system processes With excellent communication skills and able to interact with and manage various stakeholders in different time-zones Work collaboratively as part of a Regional and Global HR team which are Deadline driven and have an excellent can do attitude Any knowledge of the Workday Compensation or Benefits module or knowledge of Cornerstone's Learning and Recruitment module would be very useful. The salary for this role is circa £50K to £55K. Please send your CV to us in Word format.

Join an exciting new start-up operating in a niche sector! - London, 1-2 days onsite This new VC backed start-up, who already have a proof-of-concept, are now actively seeking a Senior Embedded Software Engineer to increase their development speed. Operating within the niche sector of digitalising smells, this exciting team have already generated initial traction with consumer electronics companies, with future desires to move into the med-tech sector. As a small team, the successful Senior Embedded Software Engineer will take ownership over component selection, embedded systems design, architecture and development, whilst also communicating internally within a collaborative environment as the team continue to productise their early stage developments. For this Senior Embedded Software Engineer, we are looking for someone with: • Commercial experience of embedded programming • Understanding of the SLDC (software development life cycle) • Some experience within microcontroller or microprocessor selection • Any experience within wireless technologies or wireless data transmission is beneficial (WiFi, Bluetooth, BLE) What Next? If you’re an Embedded Software Engineer looking for an exciting new challenge within a great company, then please apply today to learn more! For more information on this role, or any other jobs across; Embedded, Firmware, C++ Programming, Linux Kernel, Device Driver Development, then please contact me, Callum Allen today.

Job Description IT Infrastructure Team Lead Our Client has a great opportunity to play a key role as an IT Infrastructure Team Leader. You will be leading a team of highly skilled infrastructure professionals, third party management and will have responsibility for all infrastructure services. This covers network, hosting, and server infrastructure (on-premises and cloud). As IT Infrastructure Team Leader, you will have highly developed leadership skills, strong technical IT infrastructure skills and have proven experience effectively delivering infrastructure projects. We are looking for an Infrastructure Team Leader with at least 5 to 7 years proven hands-on expertise who has knowledge managing & improving technologies, security, and compliance for internal led standards. Main Accountabilities • Responsible for managing, mentoring, and developing a team of highly skilled 3rd line infrastructure engineers, ensuring a high performing team • Work closely with the IT management team, 3rd parties, and business and product owners to deliver efficient infrastructure services, ensuring excellent working relationships exist and the department benefits from collaborative working and the sharing of knowledge • Management, administration, and operational support of the infrastructure • Contribute to the effective governance of project deliverables to ensure solutions are fit for purpose and adhere to the IT Infrastructure roadmaps and architectural strategy • Managing Incidents and Requests in line with agreed SLA's/OLA's • Providing a first point of escalation for the team in respect of service/delivery issues • Proactive incident, problem, change and configuration management • Management of resources ensuring adequate cover is maintained to deliver the existing support requirements • Ensuring effective DR/BCP plans exist to deliver the required RPOs and RTOs for all infrastructure services, including regular testing • Managing effective and value adding third party relationships. Key Requirements • Proven experience of supporting a large 24x7 operations, and experience of leading a multi-skilled team through change and transition • Technically delivered a Cloud migration project • Exceptional people management skills to inspire and motivate a team of highly technical specialists • Managing internal and third-party resources as required to plan, design, build and run the enterprise IT infrastructure • Experience of delivering infrastructure changes within a fast paced, high frequency change environment • An excellent understanding of enterprise best practice infrastructure management, including use of automation/orchestration, monitoring, and logging • Previous experience working in mixed on-premises/cloud environments e.g., Azure/AWS • Working knowledge of information security threats and the best way to prevent them • Minimum ITIL V3 Foundation certified and significant experience in ITIL aligned environments • Excellent stakeholder management experience • Have a broad understanding of relevant technologies and the opportunities they provide to enhance our service offerings - examples are: • Microsoft based server infrastructures and back-office technologies • Linux/open-source technologies • Experience of delivering solutions using a mix of on premise, hybrid and SaaS, PaaS and IaaS models • Virtualisation technologies • Data Centre and Edge Networking • Infrastructure and Endpoint security technologies • Office 365 and Microsoft Azure • Scripting, PowerShell, Ansible The Client is based in Paddington London. The salary for this position is in the range £65K - £75K plus benefits. Please do send your CV to us in Word format along with your salary and availability.

Job Description Security Analyst Our Client is recognised brand in London. They are looking to recruit a Security Analyst with at least 5 to 7 years proven track record as a Security Analyst. Main Accountabilities • Technical leadership for all the Clients security solutions, including all the 3rd party managed services • Maintain the overall security of Company network, systems, and data • Monitor security access and manage IDS/IPS configurations • Establishing and implementing security 'best-practice' standards as well as departmental policies and procedures • Responsible for Security scanning and the efficient remediation of vulnerabilities • Responsible for analysing all security incidents to determine root cause • Determine, recommend, and implement upgrade security measures and controls • Delivery security responses for customer and client compliance requirements • Developing and managing security plans with vendors • Audit activities of administrators and conduct Security awareness training Must have: • Bachelor's Degree in Computer Science/Information Technology or equivalent experience • Demonstrable skills and capability in Security leadership and 3rd party management experience • CISSP certification preferred. Compliance knowledge required in ISO27001, PCI and GDPR. Possibly a certified ethical hacker • Knowledge of Security technologies is essential, such as network appliances, firewall administration, AD, IAM, PAM, SIEM, UEBA, AV, IDS/IPS and MDM solutions • Understanding of common frameworks, such as ITIL or LEAN is preferred • Good exposure of user environment management, including desktops/laptops, profile management, access control methodologies • Must be very proactive in understanding and staying up to date with current security technologies and industry technology trends The Client is based in Paddington London. The salary for this role is in the range £65K - £75K plus benefits. Do send your CV to us in Word format along with your salary and availability.

Job Description IT Systems Support Engineer Our Client is a Bank based in Central London, are looking to recruit an IT Systems Support Engineer ideally with at least 2 years of experience in IT within the financial industry and overall 5 years of experience in IT. You will be working in a small team managing the day-to-day technology infrastructure to ensure that the Bank can operate efficiently. • Responsible for the maintenance of the IT infrastructure of the Bank by providing first line support of software, hardware and networking that incudes installation, configuration and troubleshooting • Manage day to day operational aspects of a project and scope • To design, plan and deploy IT projects to enhance the existing IT infrastructure and also any applications required by the bank. • End User Computing support for all staff. • Coordinator between the London Users and Group IT Security on all requests for systems access and to ensure that such permissions are provided promptly, are regularly updated and that the Group Access Matrix Protocol is followed at all times • Preserve the Assets of the Bank by implementing Disaster Recovery and back up procedures and ensuring that the standards comply with Group requirements • Provide IT support to ensure the smooth running of daily and periodic reports for the London Compliance team to ensure adherence to the Anti Money Laundering Provisions • Undertake Data Extraction for reporting requirements for all the other stakeholders at the bank • To monitor the CCTV, telephony systems and door access systems and to ensure that they are well maintained with proper backup and that relevant maintenance procedures are applied • Overall networking equipment monitoring (i.e. Network Switches, Firewall and other appliances) and support • To plan and carry out maintenance checks to ensure IT Operations, infrastructures are running smoothly and ensure daily routine task completeness • To maintain and ensure that the BCP site is always ready for continuous bank operations • To maintain the branch PABX system and to ensure that the recording system is always up and running at all times The following is a list of technical skills required for the role: Technical/Functional skills • Proficient in common operating systems • Windows 10, Windows Server 2016 and above • Redhat Linux based Operating System • Software proficiency • VMWare v6.7 and above • Veeam Backup and Replication • Symantec Endpoint Protection • Symantec Endpoint Encryption • ManageEngine Patch Manager Plus • Microsoft Office 365 • Networking (IT) • Cisco Switches and Routers • Fortigate Firewalls • LAN/WAN Routing • Hardware • Dell PowerEdge Servers • Dell PowerVault SAN Storage • Project management • Data analysis Personal skills (Soft Competencies [Core/Leadership]) • Strong interpersonal skills • Strong written and verbal communication skills (in English) Strong stakeholder engagement Bachelor or Master's degree or professional qualification in relevant discipline (IT/Information Systems/Computer Science/Technology/Programming/Information Science/System Engineering/Computing) The salary for this role is in the range £35K - £40K. Please send your CV to us in Word format along with your salary and notice period.

Job Description Information Security Architect / Manager Our Client is an International company with offices in Central London. They are looking to bring on-board an Information Security Architect / Manager with at least 5 to 8 years proven expertise within Information Security. The function of the position will be as follows: • Assess the current environment against industry standards and trends. • Implement robust security and control measures, in line with the global IT team • Streamline current processes and execute changes for a secured and optimised technology and data landscape. • Subject matter expert in application and network security, with operational experience of managing security operations, SIEM solutions, incident, and response management. • Collaborate to develop the Infosec strategy and associated operating model. • Conduct an in-depth security risk assessment across the technology stack and provide end-to-end mitigation steps for resilience. • Working closely with key stakeholders to ensure compliance with security policies, and promotion of strong information security culture. • Provide weekly governance, risk and compliance reports utilising key risk and key performance indicators and metrics. Skills/Competencies Required: • Experience developing information security policy, process and procedure design and implementation. • Excellent troubleshooting, problem solving, and root-cause analytical (RCA) skills. • Good working knowledge of Cisco Meraki and associated technologies. • Practical knowledge of Continual Service Improvement (CSI) methodologies. • Vulnerability management and assessment. • Intrusion detection and prevention analysis / frameworks. • Solid exposure to cloud based applications security and provisioning. • Experience in writing policy, process, and standard playbooks. • Experience in SOC and SIEM platforms • Excellent communications skills in framing and messaging issues of highly technical nature, into meaningful and relevant information for a varied audience. • Excellent analytical skills, with an ability to manage multiple projects under tight guidelines. • Experience with common Information security frameworks such as ISO, ITIL, and COBIT. • Information security professional qualifications (CISMP, CISSM, SSCP, CAP..etc) ** Occasional travel to other sites may be required. This is 6 month contract assignment based in Central London. Rate will be circa £500 per day. Please do send your CV to us in Word format along with your daily rate and availability.

Job Description Project Delivery Manager Scope of the role: Manage the successful delivery of The Corp business and IT projects through the design, build, testing, acceptance, commissioning and handover lifecycle. Lead essential projects, managing the Corp IT project portfolio to share interdependencies and recommending trade-offs and phasing to manage competing resourcing and budget demands. Manage project gate reviews with the Head of IT to ensure each project has a robust business case, controls and delivery plan. Define and maintain standards for successful execution including documentation and metrics related to portfolio, programme, and project management. Manage project performance via objectives and key results (OKRs), monthly reviews with project sponsors. Initiate communication and improvement activities to ensure maximum alignment of The Corp Functions and IT priorities. Perform risk management and mitigation - evaluating data to prevent project problems and intervening to resolve issues where required. Manage staff within the project management team - coaching individuals in adopting improved project and portfolio management disciplines, fostering a supporting a hybrid/agile way of working within the team. Ensure that a complete picture of workflows and technical requirements are gathered and recorded to support the development of new or existing systems/applications Responsible for supporting the businesses in identifying their requirements and working with the Solutions Architect to evaluate proposed solutions, ensuring that they meet ABF security, technical and business requirements Responsible for creating and getting sign off for all project documentation as detailed in the Corp IT Projects Run Book Develop detailed project plans, for monitoring and tracking of project deliverables Ensure projects can be fully resourced for delivery within the established project plan Manage relationships and workstreams with the business, key stakeholders, management and 3rd party suppliers Ensure risks and issues are accurately identified and recorded Ensure project gates are managed and appropriate sign off is given before proceeding to the next stage of the lifecycle Manage the portfolio of projects allocated Ensure that projects are initiated through the established Corp IT Project methodology \"Front Door\" demand management process Contribute input to periodic project prioritisation exercises as requested Responsible for the provision of performance information, ensuring timely and accurate reports are provided to the necessary parties Support departments Corp IT related continuous improvement activities in relation to processes, procedures and documentation Produce and maintain financial forecasts for projects by tracking project budgets, actuals, and invoices and accounting for the cause of any variances against forecasts Experience Required: Significant overall progressive IT experience Proven experience working as a Sr. Project Manager or Programme Manager Ability to define the scope, planning, resources and deliverables of a project in order to meet customers' expectations Ability to analyse project risks and develop mitigation strategies Ability to prioritise and delegate activities of project team Ability to mobilise and motivate a project team composed of The Corporate functions, IT and 3 rd Parties Ability to manage relationships with senior stakeholders, delivery and support teams at programme, project and individual level Ability to control and report on project budget and relevant project KPIs Ability to deal with and manage conflict whilst building successful business relationships across a range of stakeholder groups both internal and external to the organisation Experience of delivering a portfolio of projects to time, quality and budget Experience in delivering application, infrastructure and cloud projects ITIL / Prince 2 / APM / Agile qualified or equivalent and/or qualified by experience. MS Power BI or equivalent experience for project reporting Responsibilities Project and programme preparation of business and IT projects with Corporate senior stakeholders Lead and manage project execution of different sizes and complexity Provide leadership and management of project teams during all phases of the projects Contribute to continuous improvement of project management practices and tools Lead role in the development of the Project Management Office, dashboards and KPIs Day-to-day management and maintenance of the project delivery roadmap Lead project delivery continuous improvement forum Management and development of Project Managers, Contractors and 3 rd Parties The Client is based in Central London - there will be some remote working. Salary £75K - £100K. Please send your CV to us in Word format along with your salary and availability.

Job Description EU IT Solution Manager To be part of the IT Leadership Team and working closely with the European IT Director in supporting the transformation of the IT department to deliver quality IT services and associated support to our businesses across Europe. Accountable for the strategy, design, and deployment of technology solutions for IT systems and services across all Company European businesses to ensure they are simplified, standardised, reliable, and cost effective. Ensure that the Capacity and Availability of the IT systems and services can support core business functionality as and when it is required. Provide specialist 3rd line support when required. Define, measure and record service KPIs that will identify areas for development and deliver continuous improvement of IT services, processes, and support. Facilitate the education and development of 1st and 2nd line support teams. This role will enjoy hybrid working, splitting time between home and the IT Support Office, with occasional travel to the London office and other schools / business locations. Support the design, build and deployment of core IT systems and services: o Platforms - Physical hosts, virtual hosts (ESXi), Storage & Databases, SAAS Solutions, Monitoring, & backups. Networks - WAN, LAN, VPN, Wi-Fi, Firewalls, & Filtering. Cyber Security - Protection, Education, Audit, Disaster Recovery, & Business Continuity. • Review, develop and enhance the continued delivery of 1st class student learning through IT. • Identify and design solutions to enhance operations and solve business problems. • Support IT Teams in all activities that lead to the successful implementation of new solutions. • Direct the maintenance, monitoring and backup/restore of the European IT Services. • Facilitate the provision of 3rd line support to Europe IT Services, escalating to Group IT as required. • Manage major service incidents and problems through to resolution as directed. • ITIL process owner for Capacity and Performance; Availability; IT Service Continuity. • Provide technical escalation support and/or assist to IT colleagues in troubleshooting faults. • Support, guide and/or manage IT projects as directed by the European IT Director. • Audit and review the technical integrity of core systems and services. • Review operating efficiencies to facilitate and accommodate business growth. • Define, document and disseminate IT procedures, and standards. • Manage and maintain a knowledge base for core systems and services. • Any other reasonably requested duties. Excellent interpersonal skills including communicating effectively and professionally with people at all levels of the organisation. • Strong technical leadership ability and team spirit with a can-do attitude. • Self-motivation, effective time management and the ability to work unsupervised. • Must be able to use initiative and work under pressure, consistently employing a customer centric approach. • Able to demonstrate excellent analytical skills, problem solving, creative thinking and decision-making to design solutions and resolve issues. • Flexibility to work in various locations when required. IT Support environment (3rd line support) ITSM tools and methodology ITIL practice and methodology IT Project Delivery IT Architecture Must be degree educated with an ITIL Foundation. Salary for this position will be up to £60K. The position will be hybrid/remote with meetings in Central London. Please dos end your CV to us in Word format along with your salary and notice period.

Job Description Application Support Analyst Reporting to the IT Service Delivery Manager, the Application Support Analyst has primary responsibility for providing day to day operational support for the Company Application Portfolio, through the effective use and management of incident, requests and problems. You will be responsible for the regular monitoring and maintenance of the application portfolio. You will be responsible for the change management process for the Company, ensuring that the all changes are managed in accordance with the appropriate policies and that they have an appropriate roll-back plan and are scheduled in conjunction with the SSC and 3 rd party suppliers as appropriate. In addition you will provide appropriate SharePoint expertise, in terms of support, content management and development of sites, services and functionality. Responsibilities • Provide 2 nd and 3 rd line support for the Company application portfolio • Monitor application systems, identifying performance trends and taking action when necessary to stop problems arising • Liaise with 3 rd party suppliers, ensuring issues are escalated and dealt with as necessary and to SLA • Manage all system access requests • Own application/system documentation and the data repository that holds that information (i.e. SharePoint) • Provide technical support to the application architect and project services as required for project deliverables • Ensure that pro-formas are completed and submitted and track delivery • Provide test support for new and enhanced systems/applications • Responsible for Change Management process, ensuring that changes are managed, roll-back plans are in place and that they are appropriately scheduled and approved, liasing with SSC Change Manager • Owns Configuration Management process • Responsible for scheduled maintenance and capacity planning • Ensure that security, compliance and legislation is considered in all aspects of the role and associated processes • Responsible for the development and maintenance of the Corp data warehouse • Run reports and conduct analysis in-line with Business/Management requirements • Responsible for the provision of performance information, ensuring timely, accurate reports are provided to the necessary parties • Work with the Application Architect and Project Services to ensure that data/information analysis and reporting is considered in the development of new and enhanced systems design to ensure consideration is given to the linking, matching and cleansing of data across systems. Knowledge & Experience • Proven experience working in 1 st and 2 nd line support role • Experience of working with ITIL processes within an organisation, in particular, incident, request, change and problem Management • Experience working in a customer facing technical role • Proven experience working with and managing 3 rd party suppliers • Experience managing assets, both hardware and software • Knowledge and understanding of the Company application portfolio Personal Attributes • Excellent team working and interpersonal communication skills • Exceptional oral and written communication skills • Good team player and collaborative • Ability to work on own initiative and with minimal supervision • Technical background in application support and maintenance • Ability to manage competing priorities • Excellent attention to detail • Analytical, with excellent problem-solving skills • Ability to put the Customer at the heart of everything they do The position is based in Central London. The salary for this role is £35K - £40K + Benefits. Please do send your CV to us in Word format along with your salary and notice period.

Job Description IT Support Officer - Islington Our Client is looking to recruit an IT Support Analyst with at least 3 years experience. As an IT Support Officer (administrator) you will provide effective 1st line IT assistance across all aspects of the business. Responsibilities are focused primarily on general IT support functions. The position provides exposure to a broad range of IT-related projects and visibility across several departments in the organisation. As IT Support Officer you will benefit from direct exposure to the senior leaders of the company. IT is responsible for supporting and maintaining the Company's IT systems and for providing efficient desktop support to number of business users. The Officer will be responsible for addressing IT-related faults quickly and efficiently, including a broad range of queries from setting up email accounts to system diagnostics, from enhancing and developing the IT policies to working with the IT team to improve cybersecurity. Main Responsibilities: • Diagnose and resolve technical issues • Provide recurrent IT security education/training to users • Manage the on boarding and off boarding IT-related process, including setting up new users and disabling expired accounts in accordance with HR requirements. • Coordinate and conduct IT training and orientation programs for users. • In conjunction with the Group IT Manager and with relevant approval, develop and implement training and documentation policies, standards and procedures. • Set up and configure desktops, laptops, printers, IP and landlines phones • Manage the IT procurement activities • Ensure all software purchased licensing is recorded and maintained. • Report faults and maintaining logs on servers, desktops and laptops. • Ensure all logs for equipment and users are maintained. • Work with vendors to diagnose, reproduce, and resolve technical problems. • Monitor attacks, intrusions and unusual, unauthorised, or illegal activity, investigate security alerts and provide incident response. • Maintain physical local network and telephone cabling, switches, and hubs. Provide assistance and support to colleagues in IT-related matters. QUALIFICATIONS AND SKILLS REQUIRED • Windows and MacOS troubleshooting skills • Experience with Google Workspace and Office365 • Networking troubleshooting • Analytical and Organisational skills • Ability to work under pressure. • Proven experience in an IT-related support role, experience of troubleshooting and supporting desktops/laptops. • Ability to multi-task and work well in a multicultural team. • Exceptionally detail focused • Impressive verbal and written communication skills • Able to follow instructions accordingly and can work autonomously The Client is based in Islington London. The position is office based. Salary will be £32K - £35K. Please do send your CV to us in Word format along with your salary and notice period.