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Service Desk Lead - 6-month contract - London My Customer is looking for a Service Desk Lead —a hands-on, technically proficient engineer who thrives in a collaborative environment and naturally leads by example. While this role does not involve direct line management , you will be the technical and procedural lead within the team, driving service quality improvements and ensuring efficient and consistent resolution of support tickets. The Service Desk Lead is required to be onsite in London 5 days a week. Key Responsibilities of the Service Desk Lead: â Take ownership of escalated 1st and 2nd line support issues, especially those stuck or unresolved in the ticketing system.â Act as the lead engineer on the Service Desk, guiding peers in prioritisation, escalation, and resolution best practices.â Work hands on with tools such as Zoho Desk, O365, Active Directory, and AzureAD to support users across the business.â Review and follow up on stagnant tickets, ensuring clear accountability and timely resolution.â Recommend and reinforce new prioritisation and escalation procedures.â Collaborate with senior stakeholders to improve the user experience and internal IT service reputation.â Contribute to the medium term improvement roadmap for Service Desk processes and service delivery models.â Provide informal mentoring and leadership within the team by setting the standard for service excellence. Required Experience: â Strong experience in a Service Desk or IT Support Engineer role, with demonstrated team leadership or lead level influence.â Deep technical knowledge of Office 365, Active Directory, AzureAD, and user/device management tools.â Proven experience with ticketing systems (Zoho Desk preferred) and service delivery frameworks (ITIL or similar).â A proactive and collaborative mindset with the confidence to propose and champion process improvements.â Strong communication skills, especially when engaging with senior stakeholders.â Track record of driving accountability, unblocking issues, and promoting follow up culture in support environments. To discuss this exciting Senior Service Desk Lead opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Administrator. Additionally, you can contact Connor Smal, by exploring the VIQU IT Recruitment website. To be the first to hear about other exciting opportunities, technology, and recruitment news, please also follow us at ‘VIQU IT Recruitment' on LinkedIn, and Twitter: @VIQU_UK

Head of Product Design (UX UI) London / WFH to £130k Are you an experienced Product Manager with a strong knowledge of UX UI design? You could be joining a global FinTech / CFD trading company that has been consistently voted as one of the UKs top employers. As Head of Product Design you will lead the design team in creating exceptional user experiences across all digital platforms, ensuring brand consistency, usability and innovation, providing guidance and mentoring to Product Designers, UX Researchers and UI Designers. You will oversee the design of all digital products, establish design processes, methodologies and best practices, collaborating with product and engineering teams to deliver innovative design solutions and champion user centric design throughout the organisation. Location / WFH: There's a hybrid model with two days a week work from home, when you are in the office you'll be based in the City with an upbeat team environment, casual dress code and a range of facilities including roof terrace, restaurant and break out areas. About you: Youre a skilled, senior level Product Manager with a strong UX UI design experience (with current demonstrable portfolio) You have experience of the design function within a large scale B2C organisation You have a strong understanding of user-centered design principles and methodologies You have advanced leadership skills, with experience of managing high performance product teams You have excellent analytical skills and are a data driven decision maker You have advanced communication, collaboration and stakeholder management skills You are degree educated in Design, Human-Computer Interaction or closely related field What's in it for you: As a Head of Product you will earn a competitive package: Salary to £130k + Bonus Pension, Private Medical Care, Life Assurance Option to buy or sell holiday days Wellness benefits and gym subsidy Childcare vouchers Enhanced paternity leave including shared parental pay and leave Employee led LGBTQ+, Womens, Black and Parents & Carers networks with an annual budget for organising events and projects that foster an open, diverse and inclusive culture Plus a range of other perks Apply now to find out more about this Head of Product (UX UI) opportunity. At Client Server we believe in a diverse workplace that allows people to play to their strengths and continually learn. We're an equal opportunities employer whose people come from all walks of life and will never discriminate based on race, colour, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The clients we work with share our values.

Job Description IT Director Our Client is an established bank with offices in the City London. Position Summary: We are seeking a seasoned IT Director with extensive experience in software and application development within the investment and private banking sectors. The ideal candidate will have a proven track record of managing IT transformation projects, delivering solutions across multiple customer channels, and leading both software development and infrastructure technology teams. This role will report to the Board at the bank and involve collaborating with various stakeholders across the business, including HR, Finance, Treasury, Risk and Compliance, Data Governance, and Business Transformation. The Director of IT will be responsible for overseeing the day-to-day operations of the IT department, managing IT projects, implementing and maintaining network security measures, and developing IT strategies. Key Responsibilities: • Oversee and manage the IT department, encompassing both software application development and infrastructure technology teams. • Lead and execute software and application development projects from inception to deployment, ensuring high-quality and timely delivery. • Drive IT transformation initiatives within the banking environment to enhance operational efficiency and customer satisfaction. • Deliver IT solutions across multiple customer channels, including online banking, mobile apps, and in-branch systems. • Develop and implement IT policies, procedures, and best practices. • Collaborate with senior management and stakeholders, including HR, Finance, Treasury, Risk and Compliance, Data Governance, and Business Transformation, to identify IT needs and develop strategies to address them. • Ensure compliance with industry regulations and standards. • Manage IT budgets, resources, and vendor relationships. • Report to the Board, on IT strategy, progress, and performance. • Foster a culture of innovation and continuous improvement within the IT department. • IT Management and Information Technology skills • Experience in IT Operations and IT Strategy • Knowledge of Network Security • Strong leadership and project management abilities • Excellent problem-solving and decision-making skills Qualifications: • Bachelors or Masters degree in Computer Science, Information Technology, or a related field. • Minimum of 10 years of experience in IT management, with a strong background in software and application development. • Extensive experience in leading IT transformation projects within investment and private banking environments. • Proven success in delivering IT solutions across multiple customer channels. • Strong understanding of banking operations, regulations, and compliance requirements. • Demonstrated ability to manage both software development and infrastructure technology teams. • Excellent leadership, communication, and project management skills. • Ability to work effectively with various stakeholders, including HR, Finance, Treasury, Risk and Compliance, Data Governance, and Business Transformation. • Strategic thinker with the ability to execute methodically. • Experience with emerging technologies and digital banking trends. Preferred Skills: • Experience with Agile and DevOps methodologies. • Knowledge of cybersecurity best practices in the banking sector. • Familiarity with cloud computing and data analytics. This is a hybrid position with at least 3 days in the office in London. The salary will be in the range £140K - £175K + Benefits. Do send your CV to us in Word format along with your salary and notice period, do include why you think you would be the right person for this position.

Job Description Javascript and Agile Software Developer - Central London The Client Developer will be responsible for the development and delivery of all client side aspects of our product, developing new features and launching new platforms. A successful candidate will have a proven ability in delivering customer facing JavaScript applications, in an Agile software development environment and a passion for building a world class product. As part of the tech team, you will play a lead role in this by designing and building world leading streaming services across web, mobile and TV platforms, working on new feature releases and evolving the next phase of our application framework. With a rapidly expanding company; growth within the team and opportunities to lead engineering initiatives are abundant. We need people who want to help us build a strong engineering culture and a fun, vibrant workplace. You will deliver high quality, robust and testable code adhering to internal engineering procedures, code conventions and development methodologies. Contribute to comprehensive documentation that supports the development and support lifecycles. Work to continually improve software deployment to ensure iterative releases and rapid deployment of updates to our customers across all platforms. Mentoring and supporting other developers with their day-to-day work. Monitor system performance and resolve any issues or failures in staging or production environments. Must have experience with JavaScript (vanilla JS, prototypes, scoping, design patterns, memory profiling). Track record of successful software delivery through all phases of development, including coding standards, code reviews, source control management, build processes, testing, and operations. Working knowledge of object-oriented design, design patterns and extreme programming. Familiar with build automation and continuous integration 3Ability to write unit tests using JavaScript in a common library such as Jasmine. Any experience of the following sills would be pretty handy: NXX XX XX XX XX or other programming languages Cross-platform development preferable on smart TV and consoles Development of a high-profile digital video service Test driven development Experience with AWS, Docker, Kubernetes Experience of working in an Agile software development environment. Contract duration will be 6 months. Location is Central London. Please send your CV to us urgently for this contract assignment in Word format along with your daily rate and availability.

Job Description Javascript and Agile Software Developer - Central London The Client Developer will be responsible for the development and delivery of all client side aspects of our product, developing new features and launching new platforms. A successful candidate will have a proven ability in delivering customer facing JavaScript applications, in an Agile software development environment and a passion for building a world class product. As part of the tech team, you will play a lead role in this by designing and building world leading streaming services across web, mobile and TV platforms, working on new feature releases and evolving the next phase of our application framework. With a rapidly expanding company; growth within the team and opportunities to lead engineering initiatives are abundant. We need people who want to help us build a strong engineering culture and a fun, vibrant workplace. You will deliver high quality, robust and testable code adhering to internal engineering procedures, code conventions and development methodologies. Contribute to comprehensive documentation that supports the development and support lifecycles. Work to continually improve software deployment to ensure iterative releases and rapid deployment of updates to our customers across all platforms. Mentoring and supporting other developers with their day-to-day work. Monitor system performance and resolve any issues or failures in staging or production environments. Must have experience with JavaScript (vanilla JS, prototypes, scoping, design patterns, memory profiling). Track record of successful software delivery through all phases of development, including coding standards, code reviews, source control management, build processes, testing, and operations. Working knowledge of object-oriented design, design patterns and extreme programming. Familiar with build automation and continuous integration 3Ability to write unit tests using JavaScript in a common library such as Jasmine. Any experience of the following sills would be pretty handy: NXX XX XX XX XX or other programming languages Cross-platform development preferable on smart TV and consoles Development of a high-profile digital video service Test driven development Experience with AWS, Docker, Kubernetes Experience of working in an Agile software development environment. Location is Central London. Please send your CV to us urgently for this contract assignment in Word format along with your salary and availability.

Job Description Data Warehouse Consultant with Oracle or Abinitio - Canary Wharf London We urgently require a Data Warehouse Consultant with 7 to 10 years expertise of working extensively in the database arena. You must have solid expertise in Data Warehouse development working with data warehouse like Oracle, SQL, Teradata, ETL like Abinitio etc.... The position is with an investment bank based in Canary Wharf. Salary will be in the range £75K - £85K plus benefits. Please do send your CV to us in Word format along with your salary and availability information.

Job Description Network Support Analyst Our Client in an international brand of hotels with their first new hotel in the City of London. The role will be to support a user base of around 50 people. You will be supporting technical issues relating to problems with work stations and laptops. Installing and upgrading new software as and when required along new hardware. You must be able to work on your own and report daily to senior management. You will have at least 3 to 5 years network support experience both 1 st and 2 nd line support. Location is the City of London. Salary will be in the range £25K - £30K. Please do send your CV in Word format along with salary and availability details.

Job Description Website Production Manager We are looking for a Website Production Manager for a Client in West London Job Description: • Being the EMEA production lead: - First point of contact for stakeholders with website production briefs, updates and issues. • Funneling these requests to the correct team and determine which ones will be taken on by us (consulting with Channel Manager where needed). • Responsible for driving down overall LTS times whilst promoting creative innovation and developing the efficiency of website as a channel. • Management production (development) agency: - Capacity and resource planning, including leading weekly sprint meetings - \"Dispatcher\" role, getting projects into the right people - Bridging marketing and development, \"translating\" communication in both directions - Liaising with marketing throughout the production cycle - Review and QA of briefs and asset handovers from marketing - Review and QA of all production work from development • First point of contact for planning and workflow process, ensuring we are operating within standards and working to optimize and develop those processes. • Accountable for delivery of BAU website projects. This includes tracking against the project plan (where relevant) and ensuring on time delivery. • Daily enforcement of guidelines, best practices and standards of website processes and web asset production. • Collaborate with internal and external partners on optimizing performance & ROI of website as a core acquisition & retention channel across EMEA by delivering against KPI's (registrations, active users, activation & adoption rates, etc.) Experience required: • Experience within an EMEA-wide website team as a technical producer or project/production manager • Proven experience managing and collaborating with web developers. • Technical knowledge about website technologies / infrastructures • Experience with project management principles and practices (Agile, Kanban) • Some knowledge of website design principles and UX frameworks • Experience of working with in house product and engineering teams • Experience managing multiple stakeholders with competing priorities. • Marketing POC for BAU website changes and project requests • Scheduling and resource management in collaboration with Lead Developer • Two-way communication with development and marketing teams for any issues, feedback or queries related to ongoing work The ideal profile we are looking for is: • Has worked with multi-regional, multi-language web properties at an enterprise level. • Has project management experience, working within Agile/Kanban principles. • Clear and confident communicator, able to distil \"development speak\" into non-technical terms and vice-versa. • Broadly aware of the specific legal and risk sensitivities involved with financial institutions. This is a 6 month contract assignment. Will based in West London - close to Hammersmith. Please send your CV to us in Word format along with daily rate and availability.

Job Description Sharepoint Administrator - Victoria London We urgently require a Sharepoint Administrator for an international Client based in Victoria London. Must have the following skills: • SharePoint Security - ensure access goes via AD • Work with 3rd party software companies to trail migration and backup tools • Site hierarchy configuration • Environments - replication of and backup of content • Advise best use of SP functionality; Site hierarchy, MMD, Pages etc • Advise how to manage content and design site • Configuration of managed meta data • Training at all levels • Manage workflows Below are some other Skills Required for Sharepoint admin role • Sound knowledge of administering SharePoint and SQL Server environments • Excellent knowledge on SharePoint online and hybrid configuration with SharePoint on premises • Skills in general infrastructure, including system configurations, clustering, performance, and the use of security certificates • Excellent knowledge of PowerShell Scripting ( this comes very handy) • Experience in a technical role managing, maintaining and troubleshooting a Microsoft SharePoint environment • Experience writing and customizing scripts to support maintenance tasks, integrations and migration • Broad and deep understanding of SharePoint technology including Office 365 SharePoint Online, SharePoint Server 2007 and SharePoint Server 2010 • Solid knowledge and experience on Microsoft Technology landscape including various server products. • Ability to effectively prioritize and execute tasks around changing priorities • Administer the SharePoint Platform, dealing with incident escalations and bringing risks to the attention of management when necessary. • Work closely with and provide SharePoint expertise with the infrastructure team to ensure the platform is well managed and maintained. • Significant experience administering and supporting production SharePoint workloads. • Experience with SharePoint 2007, 2010 & 2016 and SharePoint Online. • PowerShell to administrate SharePoint • Experience developing and supporting interfaces between SharePoint and other applications via APIs • Excellent technical documentation skills • Backup all environments; daily, full, incremental The duration for this role is 6 months. Will be based in Victoria London. Please send your CV to us in Word format along with a daily rate and availability.

Job Description Mobile Application Developer for Android and IOS We are urgently looking for a Mobile Application Developer (iOS/Android) in North London. The following are key software development skills that we require: • AngularJS (v1.4/v1.5) • Cordova • ionic • JavaScript • TeamCity • Protractor automation • Mobile development experience • Some native iOS / Android skills also useful This is a 6 month contract in North London. Please do send your CV to us in Word format along with daily rate and availability

Job Description Senior Calypso Software Developer - London Our Client is seeking a Senior Calypso Software Developer with 3 to 5 years experience. Calypso V14 as its Collateral Management system and are investigating introducing further business lines like cash management, FX and securities. The Client are looking to build a team of support analyst and analyst developers to provide first line and development capabilities and this analyst developer role sits in the Run the bank team (RTB). Key Responsibilities • Assess business requirements and provide development estimates. • Translate user requirements to user stories and technical task. • Work closely with BA and QA teams to deliver fit for purpose technical solutions. • Deliver quality code changes according to timescales provided. • Manage service integration and transition from CTB. • Develop and conduct regression and NFR testing • Follow the change and incident management process. ITIL preferred • Act as Second, Third Line RTB escalation • Provide regular updates regarding development progress. • Mentor and support junior members of the team • Maintain an awareness of and comply with all Anti Money Laundering laws, regulations, policies and procedures relevant to the company (Ensure adherence to all group standards and policies). • Provide overnight support to ensure system stability and availability. Preferred Qualifications and Experience • A degree in Information Technology or equivalent. Experience required to successfully perform the role: • Experience of working in a regulated environment, ideally Financial Services • Senior level analyst developer/Team Leader • Experience of / Aspire to leading support/development teams • Knowledge and understanding of trade life cycle covering back office processes like Settlements, collateral and securities. • Knowledge, technical skills and expertise • Java • Calypso API • Oracle DBMS • Calypso V14 or later • CATT Automation and testing tool Salary will be negotiable. The Client is based in the City London. Please send your CV in Word format with salary and availability information.

Job Description Senior Calypso Software Developer - London Our Client is seeking a Senior Calypso Software Developer with 3 to 5 years experience. Calypso V14 as its Collateral Management system and are investigating introducing further business lines like cash management, FX and securities. The Client are looking to build a team of support analyst and analyst developers to provide first line and development capabilities and this analyst developer role sits in the Run the bank team (RTB). Key Responsibilities • Assess business requirements and provide development estimates. • Translate user requirements to user stories and technical task. • Work closely with BA and QA teams to deliver fit for purpose technical solutions. • Deliver quality code changes according to timescales provided. • Manage service integration and transition from CTB. • Develop and conduct regression and NFR testing • Follow the change and incident management process. ITIL preferred • Act as Second, Third Line RTB escalation • Provide regular updates regarding development progress. • Mentor and support junior members of the team • Maintain an awareness of and comply with all Anti Money Laundering laws, regulations, policies and procedures relevant to the company (Ensure adherence to all group standards and policies). • Provide overnight support to ensure system stability and availability. Preferred Qualifications and Experience • A degree in Information Technology or equivalent. • Experience required to successfully perform the role: • Experience of working in a regulated environment, ideally Financial Services • Senior level analyst developer/Team Leader • Experience of / Aspire to leading support/development teams • Knowledge and understanding of trade life cycle covering back office processes like Settlements, collateral and securities. • Knowledge, technical skills and expertise • Java • Calypso API • Oracle DBMS • Calypso V14 or later • CATT Automation and testing tool Salary will be negotiable. The Client is based in the City London. Please send your CV in Word format with salary and availability information.

Job Description Senior Fullstack Software Developer Our Client is a relatively young company but growing quickly in the world of financial technology solutions. They are now looking to recruit a Senior Fullstack Software Developer with at least 5 plus years expertise. The ideal candidate will have great problem solving and communication skills and be comfortable with fast paced design, development and deployment working in an agile environment. Worked extensively on iOS, Android & web apps and built complex, responsive and sophisticated apps. We are looking for a smart, innovative technical lead to help us coordinate and drive a project of building a next-gen high-performance app. Duties and Responsibilities: Lead the technical arm of the team in a fast iteration cycles, with tight deadlines using an agile/scrum methodology, while ensuring applications meet quality standards Coordinate configuring, coding, developing, and documenting software specifications throughout the project life cycle (concept, design, build, deploy, test and release to app store; as well as post launch operations such as support, troubleshoot, improvements etc.) Participate in technical, design, and architecture discussions with external partners from the finance sector Collaborate with cross-functional teams to determine business requirements, as well as design, develop, and test application code to ensure that business requirements are met Drive a best practices approach to the continuous improvement of products, processes, and tools. Identify and correct bottlenecks and fix bugs for all production issues Liaise with product development team to plan new features Research and suggest new mobile products, applications and protocol Qualifications / Experience: Highly proficient in React, Swift or Objective C, Java for mobile development; Rails, nodejs and Angular for web development 5 to 7 years of extensive native mobile app (iOS & Android) and web app development experience Demonstrable portfolio of released web apps, mobile applications on the App store or the Android market Experience with multi-threaded client software, client-server architecture and scaling systems Experienced in implementation of Methodologies and the Software Development Life-cycle (Agile) Fully equipped with development Tools (Xcode, Android Studio, Eclipse) and source control tools (Git, Stash) Ability to perform in a team environment Knowledge and experience with the Financial Information Exchange FIX Protocol would be handy as well as working with trading or currency exchange technology. This position is based in the City London. Salary will be circa £60K - £75K. Please send your CV in Word format along with salary and availability.

Job Description Big Data Scientist - Docklands London Our Client an international organisation is looking to recruit a Big Data Expert with 2 to 5 years expertise as a Big Data Scientist. You will have Natural Language Processing (NLP) knowledge and experience and understand and analyse large data sets to discover new insights. Working in a multi-disciplinary team within a highly technical and complex environment. Well versed in scalable data mining and machine learning techniques (using computers to improve as well as develop algorithms)Kernel Methods, Deep Learning, Statistical Relational Learning, Ensemble Methods Model using advanced statistical/ mathematical models, predict and segment data to hypothesize/ evolve uses cases to monetize data and generate other business value. Translate business needs to technical requirements and implementation. Experience of Big Data technologies/Big Data Analytics. C++, Java, Python, Shell Script R, Matlab, SAS Enterprise Miner Elastic search and understanding of Hadoop ecosystem Experience working with large data sets, experience working with distributed computing tools like Map/Reduce, Hadoop, Hive, Pig etc. Advanced use of Excel spread sheets for analytical purposes An MSc or PhD in Data Science or an analytical subject (Physics, Mathematics, Computing) or other quantitative discipline would be handy. The position is based in the Docklands London. This is a 3 to 6 month contract assignment. Please send your CV to us in Word format along with daily rate and availability details.

Job Description Senior Software Developer with Liferay or Angular You have a degree in Engineering, Computer Science or other IT related education please (Bachelor/Master). Must be very enthusiastic about Java-based web/enterprise application development and deployment and have experience with Java. The Client would like to see working knowledge and at least 2 to 3 years experience with Angular 5 and/or Liferay 7 / DXP. Experience with the Spring Framework is a must coupled with extensive knowledge of HTML5, CSS (SASS), JavaScript and Jquery. Good sense of web design and Single-Page Application (SPA) development. Knowledge of cloud software design (AWS / Azure). You need to be a fast learner, willing to learn and implement new technologies. There are several locations for this contract assignment - Norwich, Reading, Surrey, Luton. The rate is negotiable. Duration will be 6 months. Do send your CV to us in Word format along with your daily rate and availability.

Job Description Senior Lead C# Software Developer We urgently require a Senior C# Lead Developer with at least 5 to 10 years solid expertise in developing financial systems ideally banking systems. Your experience should include extensive knowledge of developing complex financial systems in C# as Teal Leader. Any experience of SQL Server or backend database would be useful but not essential. The position will be based close to London Bridge. Please send your CV to us in Word format along with your daily rate and notice period.