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IT Support Technician £190/Day Inside IR35 Crawley My client are seeking a Temporary Support Desk Technician to join their team and provide fast and useful technical assistance on computer systems. You will be required to answer queries on basic technical issues and offer advice to internal customers to solve their issues. An excellent IT Support technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. Skills and Experience: - Client Support qualifications (eg MCSA, CompTIA A+) or equivalent with related work experience is required - Experience supporting Windows PCs and iPhones mobile devices - Experience and technical knowledge of the following is desirable: Windows OS, Microsoft O365 Applications, TEL internal BU software, Dell computers and peripherals, and remote access solutions - Experience of iVanti LANDesk, MECM, Malwarebytes, Windows Defender, Redstor backup will be advantageous Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website -hidden link-

We are looking for a German speaking 1st Line support Technician to work for a reputable client based in reading. As a 1st Line Technical Support Specialist, you'll be the first point of contact for users across the UK and Germany needing help with laptops, tablets, and essential diagnostic tools. Whether it's resolving software glitches or coordinating equipment repairs, you'll be the calm, knowledgeable voice that guides them through. Responsibilities Delivering top tier customer service every step of the way Provide remote technical support (in German & English) for hardware/software issues Troubleshoot problems and follow decision trees to pinpoint the root cause Escalating unresolved issues to suppliers or Tier 2 teams as needed Arrange delivery and collection of loan equipment and warranty items Liaise between dealers and suppliers to ensure seamless resolution Follow up on service calls and ensure SLAs are met Collaborate with colleagues to share knowledge and solve problems together Communicate clearly and regularly with internal teams and external partners Experience: Experience in a Tier 2 support or similar technical helpdesk environment Confident in problem solving and fault diagnosis using structured approaches Experience handling general networking issues Previous call centre or customer facing support experience Strong communication skills both spoken and written in German and English Skilled in Microsoft Office, general PC usage, and CRM systems Positive, team oriented, and customer obsessed mindset Desirable: Degree qualified (IT, Engineering, or similar) Advanced knowledge of Excel and Word Key Competencies You'll Bring Problem Solving & Process Thinking Customer Focus & Integrity Planning, Prioritising & Organising Personal Learning & Growth Mindset Time Management & Task Ownership Functional/Technical Acumen Collaborative Teamwork At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.